The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 339 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

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“Very good and easy ordering. Quick delivery.”

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Posted 10 months ago

Thank you Sharon :)

Posted 10 months ago

“The whole team was amazing throughout the entire process of querying, ordering, and receiving our stove. Thank you for your 100% professionalism and its actually abnormal to receive such service these days, so once again, thank you, and I will defo use you again should we purchase another stove.”

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Posted 10 months ago

Hi Nic, Thank you for your amazing review! We're thrilled to hear that our team provided 100% professionalism throughout the entire process and we appreciate your kind words. We would be delighted to assist you again in the future if you decide to purchase another stove. Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance. Best regards, The Fireplace Co Team

Posted 10 months ago

“Fire ordered on a Thursday evening and delivered to Perth on Tuesday morning great price and service”

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Posted 10 months ago

Thank you Daniel! Glad you are happy with our service :)

Posted 10 months ago

“Very good service.”

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Posted 10 months ago

Thanks Mark :)

Posted 10 months ago

“Really impressed with the service from the young man James. He was extremely friendly and never pushed anything we didn’t want. We came out with a fire that was perfect for our living room. The installation team was great too!”

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Posted 11 months ago

Thanks Steven for your 5 star rating! We are so glad to hear you had a great experience with James and the installation team :)

Posted 11 months ago

“Thank you for all your help and the very quick delivery.”

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Posted 11 months ago

Thanks Amy :)

Posted 11 months ago

“Excellent, friendly and professional service with speedy delivery too.”

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Posted 11 months ago

Thank you for your lovely review Michelle :)

Posted 11 months ago

“Cannot thankyou enough. Spent ages looking around fireplace stores to find something within budget that didn’t look cheap. Blown away by how realistic our electric fire looks, and lower in price to others we seen in stores which didn’t look as good as this one. Its really topped off our living room renovations. Customer service was amazing from start to finish with great advice on the phone with regards to best option for our needs and quick delivery and super friendly staff. We went with the Gazco eReflex 85R Inset Electric Fire Thanks to you all for a very quick and friendly service, even had a good laugh with a very funny delivery man when it arrived. 5+stars all round.”

The Fireplace Company 5 star review on 6th May 2023

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Posted 1 year ago

Hi Jenna, thank you so much for your glowing 5 star review! Your fire looks amazing :)

Posted 11 months ago

“What an amazing service from start to finish, the staff are so helpful and Friendly and as I wasn't sure exactly what I wanted,they pointed me in the right direction and now I have the perfect fire for my lounge.”

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Posted 1 year ago

Thank you so much for your wonderful review Penelope!

Posted 1 year ago

“V helpful and efficient staff”

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Posted 1 year ago

Thank you for your lovely review :)

Posted 1 year ago

“Had a couple of questions about feature wall fires, James on the phone was very knowledgeable and helped me pick a great fire, thanks”

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Posted 1 year ago

Thank you, Gavin, for your 5 start rating of The Fireplace Company! We are so glad to hear that James was able to answer your questions and help you pick the perfect fire!

Posted 1 year ago

“Very happy with the service received, delivery was quick and hassle free - love my fire 🔥”

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Posted 1 year ago

Thank you so much for your 5-star rating of The Fireplace Company! We certainly appreciate your feedback and it means a lot to us!

Posted 1 year ago

“I had to call the company to find out where my delivery was 8 working days after placing the order. The company said the delivery driver had tried to call several times and left a voice message (I have not received any calls or messages). The customer service rep said the delivery agent confirmed the delivery would be made in 2 days but they could not confirm what time of day. I took a day off work for the delivery and have yet to hear from the company or the delivery agent. I am having a media wall built and needed the fireplace to be delivered within the dates proposed by the company. It is now 12 days since the order was placed and I do not know if I will receive the fireplace. I have to pay for the builder to come back and install the fireplace after he's already built the unit. :(”

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Posted 1 year ago

Hi Victor, We apologize deeply for the inconvenience caused by the delay in your delivery. We understand how frustrating it must have been for you to have to take time off work and pay for additional installation costs. Unfortunately, there are times when delivery delays occur due to circumstances beyond our control, and it seems that this is one of those cases. We rely on a pallet network for our deliveries so once a pallet leaves our warehouse it gets delivered to the customers local Palletforce delivery depot, it is then up to the local depot to arrange a suitable delivery slot directly with our customers. 99% of local depots are amazing and contact customers quickly to arrange delivery, unfortunately it appears the local delivery depot in this instance has been incredibly poor with their communication to both us and yourself. A member of our team has been back in contact with the delivery depot today and they have promised us they will be delivering your order by midday, please let us know if it hasn't turned up yet! We want to assure you that we are taking steps to improve our delivery process and prevent similar situations from happening in the future. Once again, we apologize for any inconvenience and frustration this may have caused. We appreciate your patience and understanding in this situation. Kind regards, India @ The Fireplace Company

Posted 1 year ago

“Second fire purchased and every bit as good as the first- purchase, delivery all perfect.”

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Posted 1 year ago

Hi Nancy, thank you for giving The Fireplace Company a 5-star rating. We're glad to have provided you with an equally good experience as your first purchase!

Posted 1 year ago