The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 429 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Fireplace Company 5 star review on 28th May 2025

Kevin Hammond

The Fireplace Company 5 star review on 12th May 2025

Yvie McGuckin

The Fireplace Company 5 star review on 11th April 2025

Vivienne Evans

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality. Speedy service!”

Helpful Report

Posted 6 months ago

Thank you Darcie!

Posted 6 months ago

“Good communication and the fire arrived within a few days. We are very happy with how it looks.”

Helpful Report

Posted 6 months ago

Thank you so much for your review!

Posted 6 months ago

“Excellent customer service! Received my fire within 3 days of ordering. Just as expected and really happy!”

Helpful Report

Posted 6 months ago

Thank you for your lovely review Devone!

Posted 6 months ago

“Excellent service with fast delivery, also had a nice little discount - would highly recommend!”

Helpful Report

Posted 6 months ago

Thank you for your review Amy :)

Posted 6 months ago

“Great selection of top end fireplaces - excellent customer service - quick and reliable 👏”

Helpful Report

Posted 6 months ago

Thanks very much for your 5-star review Phil!

Posted 6 months ago

“As always just wonderful service from this company. Staff are helpful, knowledgeable and do what they promise!”

Helpful Report

Posted 6 months ago

Thanks so much for your lovely review Mike!

Posted 6 months ago

“Fabulous company - friendly & helpful. A pleasure to deal with!”

Helpful Report

Posted 6 months ago

Thank you so much for your review Rachel :)

Posted 6 months ago

“Excellent customer service. Unfortunately, the fireplace we received was damaged, but the fireplace company replaced and delivered a new one free of charge.”

Helpful Report

Posted 6 months ago

Hi Callum, Thank you for your 5-star review! We're glad to hear that you appreciated our customer service. If you need anything else, don't hesitate to get in touch! Best regards, The Fireplace Company team

Posted 6 months ago

“Beautiful piece, delivered on time”

Helpful Report

Posted 7 months ago

Thank you for your 5-star review Vijay :)

Posted 7 months ago

“Delivered on time Nice quality”

Helpful Report

Posted 7 months ago

Hi Steven, Thank you so much for your 5-star review, your media wall looks fantastic! Many thanks, The Fireplace Company team

Posted 7 months ago

“I ordered my fire and it arrived within 48hrs so I was very happy with the customer service”

Helpful Report

Posted 7 months ago

Thank you for your 5-star review!

Posted 7 months ago

“Great communication throughout purchase process, very easy to deal with. Prompt delivery.”

Helpful Report

Posted 7 months ago

Thank you very much for your 5-star review!

Posted 7 months ago

“Lots of choice of fires and excellent prices. Very quick delivery and extremely well packaged. Installed as part of a media wall and looks stunning. Lots of options of colours to change look of fire. Would certainly recommend The Fireplace Company.”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star review Susan! We are so glad you love your new media wall!

Posted 7 months ago

“A friendly, reliable, down to earth company with excellent customer service. Very happy with the way my stove was delivered and questions answered.”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star review :)

Posted 7 months ago

“Our fireplace is amazing, great quality and finishes off our living room perfectly”

Helpful Report

Posted 7 months ago

Thank you for your review Anthony, we are so happy to hear you love your new fire!

Posted 7 months ago

“Before purchasing a fire online I contacted the store, excellent communication, very helpful staff. Easy to purchase online and quick delivery. I would recommend the fireplace company.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star review!

Posted 8 months ago

“Great service from The Fireplace Company. However couriers didn’t contact us pre delivery and just left our order outside of our gate. Luckily it was still there when we got home.”

Helpful Report

Posted 8 months ago

Hi Emma, Thank you for your kind words about our service! We apologise for the issue with your delivery, and we’re glad your order was safe. We'll follow up with our courier partners to ensure that proper delivery protocols are followed in the future. Kind regards, The Fireplace Company Team

Posted 8 months ago

“GAZCO RIVA2 500 We have been looking for a new gas fire for a while, went around all our local dealers and all the usual online companies, found the The Fireplace Company, fantastic price, well organised delivery with a really helpful delivery driver, customer service was excellent, very helpful on line chat, answered all my questions. The fire has not been installed as yet but we are looking forward to it. Highly recommended and will definitely recommend to others.”

Helpful Report

Posted 8 months ago

Thanks so much for your awesome review Shaun! We’re really happy to hear you had a great experience with our team and delivery. We hope your new gas fire is everything you’re hoping for once it’s installed! If you need anything else or have any questions, don’t hesitate to reach out. Thanks again for the recommendation — we really appreciate it!

Posted 8 months ago

“Firstly I ordered the Gazco mk1 110w ereflex outset. This fire is incredible- I cannot tell you how amazing it look in my living room. I’ve got it situated in a tv wall and it is the most amazing feature. I also want to make sure a special recognition is in play for this company for pushing for my order to be delivered faster than usual due to my order error. They did all the could to get this fire to me before I went on holiday ready for the carpenter. Great customer service. I’ve uploaded some videos because I was obsessed with seeing the reviews as it’s important you get it right but make no mistake this fire is incredible.”

The Fireplace Company 5 star review on 13th September 2024

Helpful Report

Posted 8 months ago

Hi Jessica, Thank you so much for your lovely review! We are so glad we could get your fire to you before your holiday :) Thank you for sharing the pictures - they look great! Kind regards, The Fireplace Co team

Posted 8 months ago

“Quick service, great product”

Helpful Report

Posted 8 months ago

Thank you for your 5-star review!

Posted 8 months ago

The Fireplace Company is rated 4.9 based on 429 reviews