The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 339 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, very good communication and quick delivery. Very happy with my purchase from this company and it looks fabulous in situ.”

The Fireplace Company 5 star review on 5th February 2024

Helpful Report

Posted 2 months ago

Hi Allan, thank you so much for your 5-star review, your fire looks fantastic!

Posted 2 months ago

“Excellent service - supply only but great advice given . Price very competitive”

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Posted 2 months ago

Thank you for your 5-star review Andrea!

Posted 2 months ago

“Done on-line very straightforward and delivered on time as promised”

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Posted 2 months ago

Thank you for your 5-star review Gerald!

Posted 2 months ago

“Very efficient delivery time, just a week after ordering the fire. Safely delivered and exactly as expected.”

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Posted 3 months ago

Thank you Kathryn :)

Posted 2 months ago

“I can't speak for the fireplace yet, but the service I have recieved when realising I have ordered the wrong flue type for my fire has been excellent. Renovating a house is very stressful, and ordering expensive items incorrectly is concerning, but the care and support given by India was a real relief. Thank you.”

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Posted 3 months ago

Thank you very much for your lovely review Pippa! If you require any further help please don't hesitate to get in touch :)

Posted 3 months ago

“Charming staff, good price for the woodburner, highly recommend.”

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Posted 3 months ago

Thank you Sarah :)

Posted 3 months ago

“Had a great experience buying a fireplace with these guys. Had a look online but wasn’t really sure what we could have in our house. We decided to go to the showroom and India was really helpful and answered all our questions. We ordered the fireplace in the shop and I think we spoke to jimmy? on the phone who was also very helpful. Thank you!”

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Posted 3 months ago

Thank you very much for your lovely review Tom!

Posted 3 months ago

“Top notch customer service!”

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Posted 3 months ago

Thank you Anthony!

Posted 3 months ago

“Excellent fire the cats love it as do the family .Took a little longer to arrive but The Fireplace Company kept me updated”

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Posted 3 months ago

Thank you for your review Valerie :)

Posted 3 months ago

“The shipping process was efficient, and my fireplace arrived in pristine condition. Clear instructions for installation were provided, making the process hassle-free. The company's commitment to ensuring a smooth experience from purchase to installation is evident. I had a few queries regarding installation and maintenance, and I was impressed by the prompt and helpful responses from The Fireplace Company's customer service team.”

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Posted 3 months ago

Hi Oli, Thank you for your very kind review! We are really pleased to hear you are happy with the service provided :)

Posted 3 months ago

“Fantastic service, love my new electric fire - delivery was very quick and it arrived in time for Christmas.”

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Posted 3 months ago

Thank you for your lovely review Cressida, glad you got your fire in time for Christmas!

Posted 3 months ago

“Give Fireplace Company 5 star. Tracking my delivery not very good.”

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Posted 4 months ago

Hi Roger, Thank you for your 5-star review, we are very pleased to hear you are happy with our company :) Regarding the tracking - we send some of our smaller products with UPS and sometimes the tracking details they provide can be slightly unreliable so we do sincerely apologise about that. Kind regards, The Fireplace Co

Posted 3 months ago

“What a fantastic company! They kept me up to date with the progress of my order and have been extremely helpful with my after sale queries. I would highly recommend them to everyone.”

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Posted 4 months ago

Hi Helen, Thank you so much for taking the time to share your positive experience with our company! We're thrilled to hear that you found our service fantastic and that our team kept you informed throughout the order process. We truly appreciate your recommendation. If you ever have any more questions or need assistance, please don't hesitate to reach out. Thank you for choosing us! Best regards, The Fireplace Co team

Posted 3 months ago

“It just been fitted looks beautiful. Appears to work perfectly very happy with my purchase”

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Posted 4 months ago

Thank you so much for your 5-star review Valerie :)

Posted 3 months ago

“So please with this fire. Really realistic and makes your room lovely and cosy. I bought it for affect but it's nice to know you have back up if needed.”

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Posted 4 months ago

Thank you Franca, we are so glad you love your new stove!

Posted 4 months ago

“Excellent customer service. Reply quickly to queries and delivery is exceptionally quick. Highly recommend.”

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Posted 4 months ago

Thank you for your lovely review June!

Posted 4 months ago

“Great fire, better than expected, very quick and secure delivery. Would recommend.”

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Posted 5 months ago

Thanks for your 5-star review!

Posted 4 months ago

“Prompt and helpful exchanges over email r.e. price matching and then the item was dispaced and delivered within a week. Condition of the package was just fine and the product works as expected so far.”