I had to call the company to find out where my delivery was 8 working days after placing the order. The company said the delivery driver had tried to call several times and left a voice message (I have not received any calls or messages). The customer service rep said the delivery agent confirmed the delivery would be made in 2 days but they could not confirm what time of day. I took a day off work for the delivery and have yet to hear from the company or the delivery agent. I am having a media wall built and needed the fireplace to be delivered within the dates proposed by the company. It is now 12 days since the order was placed and I do not know if I will receive the fireplace. I have to pay for the builder to come back and install the fireplace after he's already built the unit. :(