The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 533 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quality and great to deal with”

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Posted 4 years ago

Thank you for your lovely review :)

Posted 4 years ago

“The fire I ordered is just as I imagined and just what I wanted. Customer service has been exemplary, so I would have no hesitation in recommending them.”

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Posted 4 years ago

Thank you for your lovely review Pam!!

Posted 4 years ago

“I had looked online for a gazco E-reflex fire since last year. I found one here at a great price. I ordered immediately in the evening and found their ordering system really easy to use. Their communication during the whole process was fantastic. Fire was delivered on time and extremely well packaged. I highly recommend the Fireplace Company for anyone looking to purchase a new fire. Rh”

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Posted 4 years ago

Hi Richard, thank you so much for your lovely and detailed review! its much appreciated! Enjoy your new fire :)

Posted 4 years ago

“Very impressive company to deal with and highly recommended. Emails were very quickly answered. Their price match guarantee was immediately honoured and delivery was very quick.”

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Posted 4 years ago

Thank you for your 5 star review! :)

Posted 4 years ago

“Brilliant service quick delivery”

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Posted 4 years ago

Thank you for your 5* review!

Posted 4 years ago

“Having identified the electric fire that I wanted to purchase, I found that The Fireplace Company were offering it at one of the most competitive prices that I could track down on the internet. As the other (very slightly cheaper) sellers were located much further away than The Fireplace Company (I live in the north west of England) I picked them for my purchase, and was very pleased that i) they accepted AmEx despite saying that they didn't on their website, ii) they called the next day to say that the fire would be delivered the day after, and it was. If I had one minor quibble, it would be that there was no indication that the fire was actually in stock, which would have helped me with the decision to buy from The Fireplace Company, but I got what I paid for very quickly and it’s working nicely. Cheers!”

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Posted 4 years ago

Hi Paul, thank you for your lovely review :) thank you for also letting us know about our website stating we don't accept AMEX - I have now amended the website to say we do accept it! Have a lovely week, kind regards, The Fireplace Co Team

Posted 4 years ago

“After trying to deal with over 10 fireplace companies many of whom are local and all wanting silly money or websites that failed to work and told lies, I was about to give up and then spotted The Fireplace Company, called them up on the Saturday (not the best day) they where really helpful and called me back on the Monday, stove was delivered a few day later and I saved between £120 and £50 on the dubious sellers prices. Would recommend them to anyone.”

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Posted 4 years ago

Hi William, thank you for your lovely review!

Posted 4 years ago

“Thanks very much!!!”

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Posted 4 years ago

Thank you for your review Jevgenijs!

Posted 4 years ago

“Great service and communication. Delivered all the way to Scotland with no issues.”

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Posted 4 years ago

Thank you for your 5* review Caroline!

Posted 4 years ago

“India and the team could not have been more helpful!”

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Posted 5 years ago

Hi Emma, thank you for your lovely review! Enjoy your new stove :)

Posted 5 years ago

“Excellent online service. Very personable staff. Great product. although delivery was a little late (six weeks) due to manufacturers backlog, but this was no fault of The Fireplace Company and we were regularly contacted to keep us informed of any progress. Delivery guy was very helpful, offered to help carry the product into our house. Looks great now its installed.”

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Posted 5 years ago

Thank you for your lovely review Jan, we're so glad you love your new fire :)

Posted 5 years ago

“Fab customer service and an even better price which no one else could match”

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Posted 5 years ago

Thank you for your 5* review Stephen!

Posted 5 years ago

“We were kept up-to-date on the delivery of our new fire at all times by India. No complaints. Fire is beautiful. Highly recommend the Fireplace Company.”

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Posted 5 years ago

Hi Michael, thank you for your lovely review! Many thanks, The Fireplace Company :)

Posted 5 years ago

“Very professional company. Very happy with my fire. Would definitely recommend to others.”

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Posted 5 years ago

Thank you for the 5* review!

Posted 5 years ago

“Very helpful with great communication. Highly recommended.”

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Posted 5 years ago

Thank you for your 5 star review Jimmy - enjoy your new fire!

Posted 5 years ago

“Excellent communication,good customer service.”

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Posted 5 years ago

Thank you for the 5* review! :)

Posted 5 years ago

“Very pleased with the service I received. My stove was delayed but I was kept informed of progress and the delivery went smoothly. I am delighted to have a stove that looks like a woodburner but without the mess.”

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Posted 5 years ago

Thank you for the review Sally, enjoy your new stove :)

Posted 5 years ago

“Very pleased to say that my order arrived ahead of the predicted delivery date, especially as there are so many delays for orders at the moment. Also a cheaper price than other suppliers for the same model.”

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Posted 5 years ago

Thank you for your 5* review!

Posted 5 years ago

“very pleased with my desire 7 electric stove”

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Posted 5 years ago

Thank you Stephen, glad you love your new stove!

Posted 5 years ago

“Ordered the fire online and delivered in a couple of days. Really good service 5/5”

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Posted 5 years ago

Thank you for your 5* review Sheena :)

Posted 5 years ago

The Fireplace Company is rated 4.9 based on 533 reviews