The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 533 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and efficient service. Good quality product at a really competitive price. Well pleased and will use again.”

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Posted 4 years ago

Thank you for your lovely review Edward! :)

Posted 4 years ago

“We have finally managed to get our fire fitted, (delay was due to illness), but it has now been fitted and working perfectly. It was exactly what we looking for and we are so pleased with it, it looks lovely and is so warm”

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Posted 4 years ago

Thank you for the 5-star review Denyse! Enjoy your new fire :)

Posted 4 years ago

“Good service , kept me informed well as there was a delay on my purchase.”

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Posted 4 years ago

Thank you for your lovely review Sally :)

Posted 4 years ago

“Brillant service. Bought fire on line and delivered without any hassle.”

The Fireplace Company 5 star review on 30th November 2021

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Posted 4 years ago

Hi Catherine, thank you for your 5-star review! Your fire looks fabulous!

Posted 4 years ago

“We received very good service. They were prompt and efficient and very helpful when we needed to ask some questions.”

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Posted 4 years ago

Thank you for your fabulous review Deborah! :)

Posted 4 years ago

“friendly helpful and nothing was too much trouble for them. I am 100% delighted with my fire.”

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Posted 4 years ago

Hi Lucy, thank you for your lovely review! Enjoy your new fire! Many thanks, The Fireplace Co Team x

Posted 4 years ago

“Looks great, really pleased with our new fire. Very easy to order and speedy delivery.”

The Fireplace Company 5 star review on 13th November 2021

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Posted 4 years ago

Thank you for your lovely review Oliver, the fire looks great!

Posted 4 years ago

“it was just as I expected, thanks”

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Posted 4 years ago

Thank you for your 5 star review alan!

Posted 4 years ago

“GREAT SERVICE”

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Posted 4 years ago

Thank you for your 5 * review Lynn!

Posted 4 years ago

“Love the fire looks amazing great quality, India was very efficient and helpful thankyou”

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Posted 4 years ago

Thank you for your 5-star review Clare! Have a lovely week! Kind Regards, The Fireplace Co

Posted 4 years ago

“Had a slight problem with the fire which was sorted next day, excellent delivery and best price around. We ate”

The Fireplace Company 5 star review on 5th November 2021

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Posted 4 years ago

Hi Valerie, thank you for your lovely review, the fire looks awesome!

Posted 4 years ago

“The fire is absolutely perfect, better than expected, economical and so realistic. It just finishes our snug perfectly, delivery was on time and the product is well made, easy to fit and looks amazing. We highly recommend.”

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Posted 4 years ago

Hi Tracey, Thank you for your lovely review! We are so glad you love your fire, kind regards, The Fireplace Co Team!

Posted 4 years ago

“Great price. Company was amazing at keeping me updated with delivery time during a very difficult delivery time. Item was perfect. Would use and recommend this company”

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Posted 4 years ago

Hi Antonio, thank you for your five star review! Kind regards, The Fireplace Co Team :)

Posted 4 years ago

“Really helpful advice about ordering and delivery when I contacted the office my phone. Local delivery service used which was excellent”

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Posted 4 years ago

Hi Caroline - thank you so much for your lovely review! It means a lot. Kind regards, The Fireplace Co.

Posted 4 years ago

“Great service received, kept me informed of delivery. The fireplace is lovely, just what I was looking for.”

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Posted 4 years ago

Hi, Thank you for your lovely review! Kind regards, The Fireplace Co

Posted 4 years ago

“it took a while to obtain what we wanted as it was out of stock . but you kept us informed . the fire is great just what we wanted . thanks”

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Posted 4 years ago

Thank you for your 5 star review Charles!

Posted 4 years ago

“Good products, great customer services. Thank you”

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Posted 4 years ago

Hi David, thank you for your 5 star review - we hope you are enjoying your new fire :)

Posted 4 years ago

“Good service.”

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Posted 4 years ago

Hi Sabin - thank you very much for your 5* review!

Posted 4 years ago

“Lovely company to order from, kept up to date with delivery details, and also promptly sorted an issue that developed, brilliant service”

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Posted 4 years ago

Hi, thank you for your lovely review! Kind Regards, The Fireplace Co Team

Posted 4 years ago

“Excellent service with very quick delivery. Would definitely recommend!”

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Posted 4 years ago

Hi Ollie, thank you for your 5* review! We hope you are enjoying your new fire :)

Posted 4 years ago

The Fireplace Company is rated 4.9 based on 533 reviews