The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the good quality rug and the excellent service received”

Helpful Report

Dear Valerie, Thank you for your wonderful review! We are delighted to hear that you are very happy with the quality of our rug and the service you received. Your kind words mean a lot to our team, and we look forward to serving you again in the future. Kind Regards, THE RUGS

“Lovely rug! Really pleased!”

Helpful Report

Hi Keeley, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our products. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“Received my gorgeous rug absolutely love it”

Helpful Report

Hi James, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“I bought a pet washable rug, the biggest size available, had my doubts about washing it but I have been shocked at how easy this rug is to wash, goes in the washer no problem, I leave it to dry on my bannister and it comes out looking brand new every time, I have 2 dogs so it gets washed regularly, the best rug I’ve ever bought, customer service has always been fabulous.”

Helpful Report

Hi, Thank you for sharing your wonderful review and photo! We are delighted to see how well your washable rug is working for you. It’s fantastic to hear that it fits easily in your washer and continues to look brand new after every wash, even with regular use. We also appreciate your kind words about our customer service. Your feedback means a great deal to us, and we’re grateful to have you as a valued customer! Kind Regards, THE RUGS

“Lovely large rug, great looking”

Helpful Report

Dear Wendy, Thank you for your kind words! We're so happy you love the rug. It’s always great to hear that it’s making a positive impact in your space! Let us know if you need anything else. Kind Regards, THE RUGS

“Lovely rug. Had favourable comments from family. As described. Would definitely order from you again Regards”

Helpful Report

Hi Janine, Thank you so much for your wonderful feedback! We're thrilled to hear that the rug met your expectations and that your family enjoyed it too. We truly appreciate your kind words and look forward to serving you again in the future! Kind Regards, THE RUGS

“We ordered from The Rugs a few weeks back and we are delighted. Delivery was prompt and the rug came with some helpful maintenance instructions. We will definitely order from here again!”

Helpful Report

Dear Victoria, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your rug and the service you received. It’s great to know the delivery and maintenance instructions met your expectations. We look forward to welcoming you back for your next order! Kind Regards, THE RUGS

“Love my new rug. Feels super soft and very comfortable to stand on and walk on. Will definitely recommend THE RUGS to all my family and friends.”

Helpful Report

Hi Ivy, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our products and thank you for your recommendation. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“Wonder and good quality rug very very happy with purchase”

Helpful Report

Hi, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“Loved the rug entirely - in fact ordering in a bigger size it’s so good”

The Rugs 5 star review on 21st January 2025

Helpful Report

Hi Megan, Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the quality met your expectations. We’re here if you ever need anything else and can’t wait to help with your next purchase! Kind Regards, THE RUGS

“Beautiful rug!”

Helpful Report

Hi Nichola, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“Absolutely love my new rug, beautiful pattern, great quality for the price.”

Helpful Report

“Absolutely thrilled with the rug ! Very quick delivery, colour exactly as on line, great quality and lovely and soft. Slight rippling but I rolled it up in opposite direction for half an hour and it was completely flat”

Helpful Report

Hi C, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“I am so happy with my rug. It is so pretty, lovely quality feels so soft fits perfectly, looks amazing. It’s better than I imagined. Finishes my room off and makes it feel so cosy, Would recommend. I’m now looking for a runner for my hallway .”

The Rugs 5 star review on 20th January 2025

Helpful Report

Dear Janet, We are so grateful for your recommendation! It’s wonderful to know you’re pleased with the rug. The rug looks much better with your decoration! Thank you for being such a valued customer, and we can’t wait to assist you again soon. Kind Regards, THE RUGS

“Hi loved all my grey rugs but was very disappointed in my cow skin rug not at all like in the picture its terrible in fact it's not a cow skin at all very upset”

Helpful Report

Hi Mags, Thank you for your review - we appreciate hearing about your experience. We are sorry for your experience with your order. To assist you better, we contacted you to receive some photos of the item you have. We await your response to our email. We are always here to help! Kind Regards, THE RUGS

“Exactly as pictured, I got the runner for my hallway. Lovely colour and soft to walk on. I haven't got a non slip mat under it yet but it's not been a problem so far.”

The Rugs 5 star review on 16th January 2025

Helpful Report

“Very happy, rug is beautiful, liked it so much brought another one.”

Helpful Report

Hi Cheryl, Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your rug and that you loved it enough to purchase another one. We truly appreciate your support and look forward to serving you again in the future! Kind Regards, THE RUGS

“Good service overall. Courier was one day late, but not an issue. Overall very pleased.”

Helpful Report

Hi, Thank you for your kind words about the rug’s quality—we’re thrilled that you love it! We sincerely apologize for the delivery delay, and we understand how frustrating that must have been. We’re continuously working to improve the delivery process to ensure a more timely experience for our customers. If you have any further concerns, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future. Kind Regards, THE RUGS

“Very pleased with our rugs thank you”

Helpful Report

Dear Vanessa, Thank you so much for your kind words! We're thrilled to hear that you're pleased with your rugs. If you need any further assistance or have any questions, feel free to reach out. We hope they bring a lot of comfort and style to your space! Kind Regards, THE RUGS

“Easy online ordering. Rugs arrived well packaged and on schedule.”

Helpful Report

Dear Wendy, Thank you for your kind words! We’re thrilled that you’re happy with the delivery service. Your satisfaction is our goal, and we’re always here if you need anything further. Thanks again for your support! Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,750 reviews