Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,910 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,910 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

Visit Website

Write Your review

Tell us how Origin Suregreen Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have dealt with this company on a number of occasions and alway;s found the service and predicts first clas. Always a speedy delivey.”

Helpful Report

Posted 4 years ago

“Unfortunately I can't rate my product as I haven't received it. I had a message from Hermes to say it was delayed. That was over a week ago, with no update. I now now longer need this product, as I have had to buy a substitute to complete my job.”

Helpful Report

Posted 4 years ago

“have not received all my order”

Helpful Report

Posted 4 years ago

“Patiently waiting for our package which we still have not received!!”

Helpful Report

Posted 4 years ago

Hi Jennifer, Thanks for your review. I'm sorry to see your delivery arrived a little later than expected, on checking the tracking it looks like your goods arrived on 4th December. We can send over the image taken by the courier if you needed any further information on this. We're open 7 days a week to help where you need it by phone, chat and email. Please do get in touch if you need any assistance in future. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“I didn’t order anything from you why am I getting this message I want to cancel my order”

Helpful Report

Posted 4 years ago

Hi Lucas, Thanks for your review. On checking our system, it seems you placed an online order with us for Garden Wire Cutters on 17th October, our selected courier delivered this to you on 19th October. If you do need any further information please do get in touch and we'd be happy to assist. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“Product never delivered on time and when you speak to customer service they always don’t know nothing, when they say they’ll ring you back they don’t. Had the same problem all year definitely needs sorting out”

Helpful Report

Posted 4 years ago

Hi Alex, Thanks for this review. I am sorry you feel this way about the service received. On receipt of your order as a click and collect, and the distance to your address from ourselves, we did attempt to call you on several occasions to question if this was correct. Unfortunately, we had no answer to our phone messages. I can see that when delivery was paid, your order was dispatched in good time, and though split into seperate deliveries seems to have been delivered in full. If this is not the case please do let us know so that an investigation can be raised with the courier. I cannot see any notes that requested a call back from our team, but am sincerely sorry should this have not happened. In reference to your notes about previous orders with us, I'm afraid I cannot see that any contact was made regarding either of your February orders and so we would not know of any issues regarding these. If we can be of any further assistance please do get in touch. Kind regards, Wendy Suregreen Ltd

Posted 4 years ago

“I understand that the railway sleepers are for landscaping but unfortunately all the landscapers I have working on my garden project have condemned the sleepers and said not fit for purpose. Out of 12 7 were bent like bananas so not sure what to do with them; I had to purchase another batch from another company. Customer service was not much help, they said they are meant for landscaping and are not meant to be perfect or straight.”

Helpful Report

Posted 4 years ago

Hi Blessings, I'm sorry to hear you're unhappy with some of your order this time. I've tried to look into this for you, however, the image and review you've submitted is the only notification I can find that there was an issue with the items received. I've attempted to locate phone calls and searched our inboxes, but unfortunately cannot find any contact from you, other than to contact us for delivery dates. We do try and remain transparent that although our timber is of good quality, it may be prone to splits, cracks and warping, as per other timber suppliers, with it being a natural wood product. We supply landscaping grade timber, not smoothed or planed construction-grade products. If you do require us to look into this further, we're happy to discuss this with you directly. Please send an email over to customercare@sure-green.com or give us a call on 01376503869. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“Ordered items, tracked out of warehouse to courier then went back to warehouse, spoke to helpful staff who reordered, what they forgot to tell me was they were out of stock, still took my money tho. When no delivery sent phoned again and was only then told they were out of stock. Guess what bought else where and won’t return, sorry not impressed. I did ask for no further mailing but still got emailed and asked to comment on my order.”

Helpful Report

Posted 4 years ago

Hi Chris, I do apologise for the service you've received so far, we don't expect our orders to go this way. I can see that the courier failed to deliver the initial order dispatched to you, on learning this a member of our customer care team did raise a replacement order straight away. It is unfortunate that on creating this, the out of stock item was missed, and I can assure you this process will be reviewed to prevent this in the future. I can see that your replacements have now arrived with you. If it is the case that you now want to return these due to the delay in receipt, please do let us know directly and we can of course arrange collection of the goods from you. Reference your note regarding contact, I'm sorry I cannot see a record of this request previously but have now opted your account out of further marketing requests. Again I am sorry you're unhappy with the service received and do hope we can rectify this for you. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“My order never arrived!”

Helpful Report

Posted 4 years ago

“Ordered but not received. Promised delivery within a week now over 2 and not heard from them.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review! We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I have checked on your order and can see that you have spoken with our customer care team and one of your items was not in stock, I can see we have now split the order to send the in stock items and the out of stock item will be shipped as soon as we have our stock replenishment as advised over the telephone. We are sorry for any inconvinience caused and please do let us know if we can be of further assistance. Kind regards, Katie @ Suregreen Ltd

Posted 4 years ago

“As previous...”

Helpful Report

Posted 4 years ago

“I was very upset that 5 out of 10 of the sleepers were badly warped and misshapen. Also when I left a message about this, no one has got back to me.”

Helpful Report

Posted 4 years ago

“Worst experience of purchasing anything this far, complaint was not resolved and have had to take it further.”

Helpful Report

Posted 4 years ago

“Product, pond netting, was not strong as advertised. On opening the package the hem on the side was detached in parts. I could not return it as the covering of my large pond had to be replaced as previous had been discarded. I did email the company but response was not very helpful.”

Helpful Report

Posted 4 years ago

Hi Geoffrey, I'm very sorry to hear you're unhappy with the service this time. The email you'd sent us regarding the bird netting you'd ordered did state that the material had started to fail after you'd already cut the item to size. I'm afraid once a product has been cut or customised we aren't able to accept a return on this. If you'd been in touch on opening the package if you had any concerns we would of course been happy to discuss a resolution with you. If you do have any queries at all, please do feel free to contact us directly. Kind regards, Wendy Suregreen Ltd

Posted 4 years ago

“No mention when I was ordering that the stick was not at yard and waiting to be replenished. Has cost me money and upset a customer. Won’t be recommending this company to ANYONE!!!!”

Helpful Report

Posted 4 years ago

Hi Adam, I'm really sorry you feel this way. I can see when your order was placed on our website, the product was showing a Pre-Order button, meaning stock was too low to fulfil your order. I can see also, however, that the stock is actually available and delivery should be with you soon, as detailed in your phone conversation with my colleague on 30th September. You'll receive an email in the coming few days with your delivery details, however should you need any further assistance please do contact us directly. Many thanks, Wendy, Suregreen Ltd.

Posted 4 years ago

“Probably never use again. Poor communication on delivery dates, the customer having to chase up on when its going to be delivered because for some unknown reason they cant give you a date when you purchase despite having the product in stock and charging 100pounds for it. So me haggling every other day and twiddling my thumbs every day for an answer isnt the best service ive had. Dont understand do they just expect people to not work and be at home on a random day of their choice? Ridiculous.”

Helpful Report

Posted 4 years ago

Good afternoon David, Thank you for your review! We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. We would really appreciate a call or email so we can discuss the issues you may have had so that we can ensure that they are addressed and corrected. Kind regards, Katie @ Suregreen Ltd

Posted 4 years ago

“AVOID LIKE THE PLAGUE!! Ordered sleepers after a terrible ordeal last time I was assured I would have a better experience….WRONG! Same poor quality of product and same lame excuse that I have to “accept a certain level of damage”. When asked for replacements they asked for photos, then more photos and then different view of photos. Clear to see mechanical damage from a poor logistical company that can’t deliver an undamaged product and should be a straight forward replacement but weeks later I am still waiting.”

Helpful Report

Posted 4 years ago

“Really disgusted by their delivery policy. They NEED the customer or a representative of theirs to be on site when the delivery arrives to offload the materials ordered. In this day and age merchants like them, get the item delivered (most of which are heavy like, timber sleepers, soil, compost etc) with cranes, fork lift trucks and no one is required to be at the site when they deliver but for Suregreen. They are out of this world. When called them, they said it is clearly written on their website. For a merchant dealing with the materials what they are selling, a customer would assume that, the materials will be delivered and the customer does not need to be present and most importantly, they do not have to offload the materials. You can not competing in the Strongest man on Earth competition. The BIZZARE DELIVERY POLICY should pop up and flash / highlight as soon as you open their webpage, rather than written as normal under the heading of "delivery". You order from Travis Perkins, B & Q, Wickes and even local suppliers, no one has a stupid and diabolical delivery policy for heavy item like "Suregreen". I had to pay another £40 for Special Saturday delivery and had to request a good neighbor of mine to be ready for a 6.30am delivery, ruining his Saturday morning. Or else take a day off and request the neighbor to do so and loose your daily wages. Wow! I work in Healthcare and agreed to pay extra £40 rather than cancelling by list of around 30 patients who have been waiting, God knows for how many weeks, especially in a pandemic. Hats off and standing ovation to Suregreen. I am not sure where this review will be posted but surely want this review to be on Trustpilot.”

Helpful Report

Posted 4 years ago

“Disappointing service after a failed delivery even though I then upped my order by £1500”

Helpful Report

Posted 4 years ago

“Delivery driver was very rude”

Helpful Report

Posted 4 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,910 reviews