Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,909 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately the 1.2 m long softwood sleepers were undersized by 10mm making it very difficult to align with other 2.4 metre sleepers purchased. They were also poorly cut making them impossible to use without recutting if you wanted to achieve a neat 90 degree angle. I would not recommend buying this product length again.”

Helpful Report

Posted 3 years ago

Good Morning Ashley, Sorry to hear you're unhappy with your order. Until your review, we were unaware of your concerns, we always appreciate direct feedback to our customer care team to enable us to resolve these with you in a timely manner. If we can be of any further assistance please do get in touch. Kind regards, Katie Suregreen Ltd

Posted 3 years ago

“Item arrived, but wasn’t what was depicted in the photographs. I think the photos on the adverts should be changed. I realise that sometimes things are not what you expect but i was very disappointed with the replies I got with no opportunity to return the item as I was told I knew what I was buying.”

Helpful Report

Posted 3 years ago

Good Morning Fay, Thank you for your review. I'm sorry you are not happy with the screening you have received I can see from the previous contact with you wanted to order reed bamboo screening which we do not sell here at Suregreen. A reply to your query was sent by email on the 26th of May to ask if we can be of further assistance, as yet I cannot see a reply to enable us to help you further. Please do get in touch directly should you still require assistance on this. Kind regards, Katie Suregreen Ltd

Posted 3 years ago

“This company sold me fence posts, a number of which were split far more than could reasonably be expected, even with natural wood products. They were far and away the worst posts I have ever bought and were unsuitable for use. Sure Green would not take any responsibility for them, insisting they were as described. They would not replace the posts or offer any other resolution. When I emailed back saying how unhappy I was with this outcome, they ignored this email. Do not trust or buy from this company!”

Helpful Report

Posted 3 years ago

Good Morning David, Thank you for your review, we are very sorry you feel this way. To address your comments regarding a lack of reply to your last email, this was sent following a telephone conversation with our team and contained no questions or information requests for us to reply to. You had stated you were unhappy and that you would be leaving the review as above. We do apologise that you are unhappy with your posts, however, on review of the images provided we could see no fault with these posts that would prevent proper use. Cracks in tanalised timber are a normal characteristic to be expected, and as explained in our initial email correspondence, you will notice these open and close depending on the weather; We do make this clear on our website before you place your order by stating "Machine round posts may contain splits and cracks. This is natural for a machine rounded product and will not affect the performance on the post. Please contact our customer care team if you have any concerns". If there is anything else we can help with then please do get in touch. Many thanks, Wendy Suregreen Ltd

Posted 3 years ago

“I'd give 5 stars if my missing screws turned up. Checked order on arrival, screw pack missing, informed driver, he said that was everything - wouldn't check the van, just wanted to get away. Still waiting to hear.”

Helpful Report

Posted 3 years ago

Good Morning Alastair Thank you for your review. I am sorry to hear you still have not located your ordered screws, I can see your order was showing fully delivered just 2 days after ordering, and the screws should have been wrapped to the ends of the timber. If you have still not been able to locate these, we would kindly ask you to get in touch via email or phone to let us know and we will happily discuss a resolution with you. Kind regards, Wendy Suregreen Ltd

Posted 3 years ago

“Ordered split bamboo screening for the garden. The bamboo is of really poor quality with stands and damaged sections thought. The product looked tatty from day one and was not something I was willing to fit. Having contracted customer services I was offered 10% off which I found very poor. I shan't be using the product and unfortunately this will be goin to the tip”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I can see you have agreed to a partial refund on the products which was issued back to your original payment method on the 30th of May, If you would like to discuss this further please do not hesitate to contact us. Kind regards Katie Customer Care Supervisor Suregreen Ltd

Posted 3 years ago

“Ordered materials online but I was never told some of the order was out of stock until I called two weeks later. It took another 3 weeks for the items to come in then when they put my order together something else had gone out of stock. No communication from the company unless I chased them. Not the first time this has happened. Terrible service for a trade customer.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. If you would like to discuss this further please do not hesitate to contact us. Kind regards Katie Customer Care Supervisor Suregreen Ltd

Posted 3 years ago

“A wouldn’t recommend using this company if you are in a slight rush for any products. I ordered 20 round posts a certain size. They came within the 5 days but the size was wrong and I also received only 5 the next 15 came the next day the wrong size, I got in contact and they said they would send out a new 20, a week on and I have only received 9, so two weeks after my order and I am still missing 11 posts, and the wrong size posts haven’t been picked up yet, absolutely shocking!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I have spoken to the courier and have tracked your delivery and unfortunately, this had been misrouted to the wrong depot, they have advised me this will be delivered tomorrow and they will also collect the incorrect posts tomorrow. I have tried to call you but was unable to reach you, If you would like to discuss this further please do not hesitate to get in contact with us. Sorry for any inconvenience caused to you. Kind regards Katie Customer Care Supervisor Suregreen Ltd

Posted 3 years ago

“Delivered on the wrong day at the wrong time at the wrong address. This is despite them calling me the day before to check the delivery details and them being all wrong they did it wrong regardless. Decent quality stuff and a helpful driver on his last day.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Katie Customer Care Supervisor Suregreen Ltd

Posted 3 years ago

“Do not order with this company. We spent 900 on some sleepers and paid an extra £120 for delivery. We knew delivery had to have 2 people our end and my husband called them to explain it would just be 1 person (wife) at home. They said not to worry they would sort it. Delivery turned up and the delivery driver knew nothing about this conversation. Delivery had to be taken away. We was then called to arrange redelivery and they was asking for another £120 delivery fee through no fault of our own. Safe to say we have asked for refund and will never order from these again. No delivery fee refunded and £120 lost through no fault of our own!!! Very poor customer services.”

Helpful Report

Posted 3 years ago

“Hi all at suregreen i can’t write a review on your netting as i haven’t received it yet, even though it’s been out for delivery for the last week 🙃”

Helpful Report

Posted 3 years ago

“Repeated emails saying my order is out for delivery and ensure 2 people are available to help unload. we are now on the 5th occasion that they have informed me of the above and nothing has arrived. I certainly won't be using them again and advise others not to unless you are happy to wait in all day for no reason. Still waiting on my order with no update on when it will actually arrive”

Helpful Report

Posted 3 years ago

Good Morning Mark, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I can see from our notes that you contacted us on the 28th of April and the courier had told us this would be delivered to you the following day, sorry that this delivery had not been made. I have spoken with Tuffnells this morning and they have informed me this will be out for delivery today. Sorry for any inconvenience caused. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Katie Customer Care Suregreen LTD

Posted 3 years ago

“12.5% of 3 x 3 oak posts had damaged end with 10" Band saw cut up the middle. The driver took a picture of the delivery tied to a pallet which did not show the end with the fault. If you buy from this company make the driver wait while you unpack and photograph every item with him in the picture so they believe you.”

Helpful Report

Posted 3 years ago

“I haven't received my order yet and you already want a review?????”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I can see that my colleague has emailed you this afternoon to explain what has happened and confirm that we have arranged for your order to be resent to you. Apologies for the inconvenience caused. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Dan Customer Care Manager Suregreen Ltd

Posted 3 years ago

“Massive variation in colour between my sleepers. I’ve bought sleepers before and realise they are not uniform but some are really dark and others very light. Suregreen customer services saying this is normal. It’s not”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Dan Customer Care Manager Suregreen Ltd

Posted 3 years ago

“Very disappointed with the delivery problems.”

Helpful Report

Posted 3 years ago

“My order never arrived and as all emails seem to be non reply I have to leave a bad review. We waited in to receive the delivery when it was supposed to come but it never showed. Then I got an email saying the delivery had been refused. With non reply email addresses I’m finding telling people there’s been a mistake very frustrating.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review. I do apologise we were unaware of your concerns as you haven't contacted us directly regarding this order. I have checked on the tracking and can see this order has been refused and returned to sender, If this is not the case and you would rather us resend the order rather than a refund please contact us at customercare@sure-green.com. Kind regards Katie Suregreen LTD

Posted 3 years ago

“Let down I Waited all day No one turned up with the delivery I lost one a day of work and money I had to argue with them to get the money back”

Helpful Report

Posted 3 years ago

Good Morning Anthony, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I can see I had spoken with you on the weekend regarding this order, as per your instruction we asked the courier to return the order back to us for a full refund as they were due to deliver a day later than they had expected due to unforseen issues on the road, as advised we do ship on a 3-5 working day service. I can also see your order has been refunded in full back to your account upon the return back to us here at Suregreen. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Katie Customer Care Supervisor Suregreen LTD

Posted 3 years ago

“No mention of exorbitant delivery fees until the point of purchase, unreasonable demands for fork lift on delivery, don’t bother to use the query service as no answer and when you complain they can’t find your queries. Need I say more never had such pitiful service. My advice buy somewhere else where they provide a service I have. Bob Howlett”

Helpful Report

Posted 3 years ago

Hi Robert, As per our email correspondence directly; Although I do sympathise with your position, and as stated by my colleagues, you have every right to cancel your order, the matter of the cost to return the goods to us from the courier is something you would be liable for. This would be deducted from your refund once the goods are returned and checked back in to our warehouse. We do make it clear on our website, that 2 people are required to offload pallet orders of timber and concrete. This is shown on the item page, on the Delivery Information page and also on your dispatch notification email. We are also open 7 days a week to answer any queries you may have by phone, chat or email. I am sorry you are unhappy with this outcome, and do understand your frustration, however with most cancellations after dispatch, the return courier costs would apply as in line with distance selling regulation, and the terms and conditions you agreed to on placing your online order. I understood that this query had been closed, however if you do require further information please do contact us directly to discuss. Kind regards, Wendy Suregreen Ltd

Posted 3 years ago

“Order not delivered over a year has past and Suregreen say due to legal reasons they cant now send me my goods (wooden posts and chicken wire) that were not in stock when they took payment for the order. 15 months ago. Now pursuing through small claims court.”

Helpful Report

Posted 4 years ago

“Your system is impossible to use! I don't seem to be able to order anything...”

Helpful Report

Posted 4 years ago

Hi Christine, We're sorry to hear you've had some issues placing an order online with us. We do try and make our website as clear as possible for our customers to use. I can see you wrote this review before our new look website launched last week, I wonder if you wanted to take another look to see how you get on now. We are open 7 days a week in customer care to assist our customers where needed, you can give us a call on 01376 503869, pop us a chat on the website, or email us at customercare@sure-green.com if you need anything. Take care, Wendy Suregreen Ltd

Posted 4 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,909 reviews