Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,900 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“To slow processing orders. Not worth the hassle. On the positive side, now I now where not to buy from.”

Helpful Report

Posted 2 years ago

Good morning Luis, Thank you for your review. I am sorry to hear that your experience with us, was not as expected. I can see your order has been delivered on the date arranged with the courier. If you wish to discuss this further, please contact us 6 days a week via email or phone. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Failed on most important rule. Sell what you have been advertised. Wrong item was send out to me. Absolutely waste of time doing business with Suregreen”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. Unfortunately, until this review was left we was unaware there was an issue the order recieved. Please kindly call or email us 6 days a week and we can look into this for you. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Never received the item ,had to get a refund”

Helpful Report

Posted 2 years ago

Good morning Ghazala, Thank you for your review. I am sorry to hear that your experience with us, was not as expected. I can see that we have resolved this with you directly and a full refund has been processed back to your account. If you wish to discuss this further, please contact us 6 days a week via email or phone. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Wanted 3 weeks for an order which is missing. Replies from emails are non informative, hopeless trying to call”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that our choice of courier has let you down. I can see that we have had communication with you via email and over the phone. An investigation was raised with the courier yesterday and they ask us to allow 48 hours to receive updates on your order. As soon as we have any updates, we will be in touch. Please accept my sincere apologies that your experience has not been as expected. We are a small family run business, and we aim to provide the highest level of customer service, but we appreciate your feedback and will continue to improve. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Hi i would love to review my order but it hasn't been delivered. I ordered on the 2nd of May over 2 weeks ago. I ring, no reply customer service which never return my calls. They promised to resend my delivery express delivery 4 days ago still waiting. If you want my advise don't waste your money as you won't get the products you have ordered and won't get any help from customer services. If i could i would have given 0 stars”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. We're unaware that your replacement order has not arrived until this review. If you wish to discuss this further, please call us or email us 6 days a week. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“I would not recommend this company. Delivery takes ages to organise. Items not delivered on agreed date. Suregreen admit they have had issues with their courier yet still expect me to pay another fee to have the items delivered at a future date and if I request a refund I am expected to pay another fee to have the items returned. Poor attitude and customer service. Still waiting for a response, refund or goods.”

Helpful Report

Posted 2 years ago

“Most un helpful company I have spoken to. Customer service shocking no prompt delivery awful would not recommend”

Helpful Report

Posted 2 years ago

“A month of my life wasted - Avoid Awful communication throughout the process, not advised of delays or delivery dates and emails ignored & not called back when promised. Constantly chasing for updates and then products arrived damaged after waiting 3 weeks for them to be delivered and the delivery driver stating the office said they rang you about the damage! To top it all then they took 10 days to refund my money. Went to a local firm ordered identical items received 2 days later with excellent service. Watch out for these "Google" sponsored advertisers.”

Helpful Report

Posted 2 years ago

Good afternoon Tim, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. I am sorry that you have trouble reaching us, we have had many staff sickness's so we have had to limit our phone operating hours and this has caused our delay on the response to emails. We are working through getting back to our customers as quickly as possible. I can see that your email has been replied to this morning, we appreciate that it is taking longer to get back to our customers than usual. When the driver called the office, he would of been calling his office not Suregreen LTD. The courier will pass this information over to us but as above we are behind with our emails. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Horrible back up service and waited nearly 2 hours to speak to anyone”

Helpful Report

Posted 2 years ago

Good morning Jamie, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. I am sorry that you have trouble reaching us, we have had many staff sickness's so we have had to limit our phone operating hours and this has caused our delay on the response to emails. We are working through getting back to our customers as quickly as possible. I can see that your email has been replied to this morning, we appreciate that it is taking longer to get back to our customers than usual. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“I haven't received all of my order. Contacted you via your online enquiry form and not heard anything back from you.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I can see that 4 out of the 5 packages were delivered on the 19th April. I am sorry to hear that you have not received the remaining package from the courier. Unfortunately, we have not received any emails from you regarding this. Please call us or email on customercare@sure-green.com and we will get back to you as quickly as possible. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Ordered on 23rd April and today 6th May I get a tracking link to some courier that states they haven't even collected it. This despite constant chasing of Suregreen. Don't use if your project is actually for the current season!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I can confirm that the order has been dispatched within the 3-7 working days to be delivered on time. I am sorry to hear that there has been a delay with the order getting to you. Once your order has arrived at your local depot the courier will call you to book in a suitable delivery date where 2 people are available for the offload. We are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Paid for next day delivery never came kept ringing up said it would come next day rang again said now in warehouse etc this went on for awhile never received my goods,I have no faith in there service so I wouldn’t use or recommend them,I had a terrible service”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that our choice of courier has let you down. I can see that we have cancelled the order and processed a full refund. Sorry for any disappointment caused. Kind regards, Sian Suregreen LTD

Posted 2 years ago

“ordered panels and wasnt told that it would be 2 weeks lead time in fact it was 3 weeks. Then told that 2 people had to be present for delivery with no reasonable delivery window on selected day either.”

Helpful Report

Posted 2 years ago

Good morming Stuart, Thank you for your review. I am sorry to hear that you was not aware of the delay or the delivery process. We do advise on our terms and conditions on how the different couriers operate. We are open 6 days a week, via email or phone if you wish to discuss this further. Sorry for any disappointment caused. Kind Regard, Sian Suregreen LTD

Posted 2 years ago

“No help at all when the couriers delivered fence posts to a conpletely different address. Did not respond when I asked for my delivery charge to be refunded.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that your order was delivered to a neighbour and you was not made aware of this. The order was delivered within the 3-7 working days. With further investigation I can see that you have emailed us through our no reply inbox which is not monitored, so this is why we have not responded to your email. We are open 6 days a week via phone or email. please contact us if you wish to discuss this further. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Bought the windbreak cladding mesh, which despite being battoned to fence posts and tied in at numerous points ripped away. Complained by email and was told looking at the location they are not surprised (it is coastal). However when I bought the product there was nothing to say it couldn’t put up with strong or coastal winds. The plastic is very brittle and especially when the temperatures are low in the winter. I was told I couldn’t get a refund as it hasn’t been returned within 30 days in original condition (obviously now ripped to shreds!) Do not buy this product as a wind break, unless in a sheltered location and therefore you probably don’t need a windbreak!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. Sorry to hear you was not happy with your order. I have checked and can see we have advised the correct product that you should be using for costal winds since you have brought this to our attention via email. Unfortunately, the product ordered is not recommended for costal and the Knitted version will be better use for you. If you would like to discuss this further please feel free to contact us via email or by telephone. Kind regards Sian Suregreen Ltd

Posted 3 years ago

“Dealings with other building companies, kerbside delivery has meant a crane to lift off a lorry onto drive. Sleepers had to be hand lifted off a curtain sided lorry, which is very high. Due to my partners injury we had to cancel the order. When I placed the order online I stated a delivery date almost 2 weeks later but my request was not picked up and the goods went out to the third party for immediate delivery. As the order was then cancelled we had to pay for the goods to be sent back to Suregreen at a cost of 163GBP. So short by that value and no goods!. We won't be ordering from Suregreen again.”

Helpful Report

Posted 3 years ago

Hi Carol, We are sorry for any misunderstanding around the delivery. We do advise on site that timber orders require 2 people to assist with offloading unless otherwise advised. I can see that you received free shipping to your address and that the charges applied are for the fees we are charged by the courier company to have the goods returned back to us. Should an order be cancelled prior to shipping we would not charge any cancellation costs. We hope this helps clarify the cost related to the cancellation of the order and we look forward to providing a quality experience in the future. Sincerely The Suregreen Team

Posted 3 years ago

“The box did not contain an earth stake, which was supposed to be included, that is why I ordered this product. I spoke to someone about this and I am still waiting for feedback! I won't wait forever.”

Helpful Report

Posted 3 years ago

Hi Maria, Thank you for your review. The first contact we had regarding this issue was yesterday afternoon, which we replied within the 4 hours response time we advise. Please read our email explanation of the product and the items that should be included. If you have any questions, please do hesitate to contact us directly. Kind Regards, Sian Suregreen LTD

Posted 3 years ago

“Very late delivery.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I have checked the tracking on this order and can see you have now received this, I can only apologise for the delay and the inconvenience this has caused you. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Sian Customer Care Senior Suregreen Ltd

Posted 3 years ago

“I recently purchased some products from Suregreen, it took them over a week to send out for delivery, I then received an email saying the driver had 'Run out of time' to deliver. I spoke to customer services of which they could not give me a straight answer why, I explained that I required the use of the product on the Saturday, this being a Thursday, they could not give me a straight answer when I would receive my items! I then received an email explaining that they have given my product over to an external delivery firm, of which they then could not deliver for 48hrs, so in all it tookover 10 days for me to receive the products. Due to the long delay in not receiving the items before the Saturday, I had to go out and buy the same product elsewhere ready for the Saturday. All in all, not happy with the service one bit.”

Helpful Report

Posted 3 years ago

Good Morning, We're sorry to hear you're unhappy with the product you received from us last month. I have checked back on our notes for your order and can see that we had spoken with you to discuss the quickest form of delivery was to send this with DHL as one of our vehicles wasn't in your area to be able to fulfill the delivery in the time frame given. I have checked and can see once dispatched from our warehouse this was delivered to you within the 3-7 working day timeframe given. Please contact us directly to discuss your concerns via chat, phone or email. We're open 6 days a week to answer any questions you may have. Kind regards, Katie Suregreen Ltd

Posted 3 years ago

“Customer service is shocking. So disappointed with this company. Not a company that should deal with the public. We tell you how and when we deliver, also if it's not our crane delivery then you are expected to off load with the assistance of the driver. They eventually changed my delivery and sent my delivery via a courier (without consulting me) and expected me to be in and unload the vehicle. When I told them it wasn't possible for me to help with the delivery due to an injury they wanted to charge me for getting the load back from the courier. Their mistake that I am expected to pay for.”

Helpful Report

Posted 3 years ago

Good Morning Graham, Thank you for your review. I have looked into your order for you and can see that the whole order was returned back to us and a full refund has been issued to you. We do advertise on our website that if one of our vehicles are not in your area in the 3-7 working day quoted for delivery we ship this with our pallet courier to ensure this is delivered to you within the time frame given. If you would like to discuss this further please contact us via phone or email. Kind regards Katie Suregreen LTD

Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,900 reviews