Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,886 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product was absolutely fine, very happy in fact, and order was delivered when expected, however this star rating is due to the delivery driver who was blatantly rude. Sat in front of mine and next doors drive for several minutes before offloading the delivery. Honestly I have zero issue with this, and would have invited him in for tea if he wanted to take a load of and enjoy his lunch, but when I walked up to the van asking if he was here for number 22 and was waiting for anything (fyi this was a completely harmlessly toned question) it was met with blatant rudeness, he was aloof at best and made the experience miserable. Rude is the most polite language I’m comfortable using but it was way more than this in my mind. Many thanks, James”

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Posted 2 years ago

“Not bad but let down on delivery after tracking all day to be told 20 min before drop off there was a site issue we live in a house very odd”

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Posted 2 years ago

“Very pleased with sleepers”

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Posted 2 years ago

“Ordered my sleepers on line with no bother and these were delivered within 5 days as advised. Satisfied with quality of materials and service and have recommended you to others. Good reliable supplier Thank you”

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Posted 2 years ago

“Positive experience, sleepers ordered were the quality I expected at competitive price and fast delivery”

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Posted 2 years ago

“Good items delivered and friendly service. Could have been a bit quicker but looks good now fence is fixed.”

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Posted 2 years ago

“Delivered on time, good quality product, straight, no splits, twists, or knots. Would definitely recommend”

Origin Suregreen Ltd 5 star review on 11th June 2023

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Posted 2 years ago

“Wery happy with the service”

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Posted 2 years ago

“Excellent service and very good quality materials”

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Posted 2 years ago

“Great value fencing as always, and now delivered free in my area by their own drivers even on a Saturday morning. I wouldn't go anywhere else for my fencing supplies.”

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Posted 2 years ago

“When the item was back in stock it was delivered within 2 days”

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Posted 2 years ago

“Quick and easy to place an order online. My item was preordered but it was restocked in a matter of days then delivered shortly afterwards. Great service - as Arnie once said ‘I’ll be back!’”

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Posted 2 years ago

“Quality product, arrived on time. Will buy again.”

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Posted 2 years ago

“I’m still waiting for confirmation of my order and when my items are ready for collection. I have sent an email and tried to ring. No one rung me back after I left my contact details.”

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Posted 2 years ago

“Great product. Lead time was long though and lack of communication didnt help matters.”

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Posted 2 years ago

“Not yet installed the fence panels, but delivery was as expected and the product looks good.”

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Posted 2 years ago

“Absolutely shocking customer service! It took nearly 3 weeks for my order to be dispatched/ delivered instead of the 2-7 working days! No contact to inform of the delay. I’ve had to cancel my fencer twice and that’s been a cost to me! I’ve had to chase every single time for updates! Had a damaged panel, so was advised to email proof. I sent this and asked for a refund to then receive an email to say my order was going to be dispatched. I’ve raised a complaint and a manager was meant to have called me last week, and over a week later and still no call. I hold no hope with this company!”

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Posted 2 years ago

Good morning, Thank you for your review. We have had communication with you via email to advise about the delay of panels so you was aware. I can see that we issued a refund instantly once we were aware that the panels arrived damaged and the image was received. I can see that the supervisor contacted you on the 29th May and was the one requesting images to get this resolved as quickly as possible. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. If you would like to discuss this further, please contact us 6 days a week via phone or email with your order number. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Efficient and speedy delivery. I bought the product for someone else, so I can't comment on it.”

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Posted 2 years ago

“Great products but really useless delivery times. As you will see, ALL the numerous 1 star reviews on the web cite delivery as the reason for such a low score. SureGreen know they can't provide reliable delivery yet they continue to take orders and continue to promise national speedy delivery. This is misrepresentation. To use the old excuse "we are a small family business..." is irrelevant. If you spent less time marketing and cultivating a good review score and more time actually delivering as promised then perhaps you might be worth a better reputation for customer service. I don't trust SureGreen's promises so will never use them again.”

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Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. If you would like to discuss this further, please contact us 6 days a week via phone or email with your order number. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“I am really happy with my new fences, they are far better than the fences i purchased from bnq”

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Posted 2 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,886 reviews