Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,886 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product I ordered was great but the delayed delivery, with no notification or explanation was bad. Spent ages trying to contact Customer Service, only to be told 'there is a delay at our warehouse'. Not good when you're trying to get a project done but don't know when you're getting a delivery!”

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Posted 2 years ago

“Quick delivery and good product”

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Posted 2 years ago

“Good and fast service will use again”

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Posted 2 years ago

“Very competative prices from a LOCAL company, what's not to like.”

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Posted 2 years ago

“Delivered really quickly, good service and price.”

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Posted 2 years ago

“Postage very expense plus it was delivered the the wrong place so I had to drive and collect it!”

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Posted 2 years ago

“Product very good, unfortunately let down a little by delivery. Had requested Suregreens own lorry with crane, on the understanding that delivery would take longer, to lift the pallet of 36 sleeper off. Two weeks later, a message from a 3rd party courier to arrange delivery on a lorry with no crane so had to manually unload by hand.”

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Posted 2 years ago

“Goods were of a high quality and delivered promptly.”

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Posted 2 years ago

“The driver was polite & helpful, he spoke well of suregreen, which was nice to hear in these times.”

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Posted 2 years ago

“Excellent delivery, trouble free.”

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Posted 2 years ago

“Cheap and cheerful but don't expect the mini sleepers to last too long. Pressure treatment has hardly penetrator the surface and quite a few splits in the wood. Good delivery process though.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Have bought various amounts of the green pvc coated wire mesh over the years to use as fencing and catio wire. Always very reasonable, excellent customer service”

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Posted 2 years ago

“Very good service easy to use website and very quick delivery will use again if need anything in the future would recommend”

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Posted 2 years ago

“Excelente product and service, good time for the delivery. I recommend 100 %”

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Posted 2 years ago

“Delivery taken over a month”

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Posted 2 years ago

“The fence panels are thick and heavy duty. The only problem is that there are dozens of knot holes within the space of a square metre. Also some of the overlaps are not inline leaving a small gap. As for the logistics team, they are a complete nightmare. Slow to respond and don't call to confirm the 2hr slot. They also try to get you to off the panels yourself but when I asked them if they had a risk assessment for to off load them myself or had insurance in place incase I injured myself on their van or damaged their van they soon offered to off load it. The truth is the delivery driver is sound as pound, very helpful the truck arrived with a tail gate and the driver off loaded them with a pallet truck. Going forward they need to quality check the fence panels and offer transparent advise as to how the panels will be off loaded instead of winding people up”

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Posted 2 years ago

“Order of fencing poles and dog fencing - arrived on time, all items of the quality I was expecting. Good service throughout.”

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Posted 2 years ago

“Excellent service and products, extremely good value.”

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Posted 2 years ago

“Good quality wood but lack of communication to emails and long time waiting on hold on phone puts me off reordering”

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Posted 2 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,886 reviews