Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,886 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

Visit Website

Write Your review

Tell us how Origin Suregreen Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“To slow processing orders. Not worth the hassle. On the positive side, now I now where not to buy from.”

Helpful Report

Posted 2 years ago

Good morning Luis, Thank you for your review. I am sorry to hear that your experience with us, was not as expected. I can see your order has been delivered on the date arranged with the courier. If you wish to discuss this further, please contact us 6 days a week via email or phone. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Good product and communication”

Helpful Report

Posted 2 years ago

“When I started to leave a review I was about to give this company one star but, having given time to cool down and rethink, I believe that would be over-critical. It has to be said though that, based on my experience, dealing with this company can be good and bad in equal measure. Having placed my order for 22 railway sleepers and a selection of brackets I waited for confirmation of delivery by their claimed 'fast national delivery service'. There were a few days before I heard anything but then my order was placed just before a bank holiday weekend so that was to be expected. I then received an email stating that my order was about to be dispatched and the delivery company would be in touch in the next two days. What actually got was a garbled message left for me on the BT text service which I would not normally use, for those interested a quick search on the Internet about the service will explain why, so I emailed the company. The response I got was the delivery company would be in contact in the next few days to arrange delivery, in other words, I was being given the brush off. Annoyed I rang the customer service line and the agent was most helpful and managed to get the delivery company to ring me and arrange a delivery for Monday as it was already Friday. Not only that the agent called back later to confirm I had been contacted. As they request two people to be around to accept the delivery, despite the fact it is a pallet service, I arranged for a friend to be on hand. Monday came and I felt very uneasy about the matter so spent some time finding the tracking site for the delivery company, note I had to go looking as such information was not given to me in any of the contacts so far. My heart sank when I noticed the tracking showed that the order was still waiting to have a delivery date to be arranged with the recipient. Another call to the customer services and again the agent was both polite and helpful and after a few phone calls she was able to advise the delivery would be made as promised. When they did deliver my friend had given up his day for nothing as the driver was able to move the pallet of the sleepers onto my driveway. Admittedly it took around ten minutes and some supreme skills by the driver to manipulate the pallet and sleepers onto the tail lift of his truck. The order was complete and, given the cost, the sleepers were excellent and good value for money, there were even some freebies thrown in such as a couple of rolls of weed prevention sheeting and fixings. In conclusion, the product is good but both the delivery and response to emails by the company is generally, sadly lacking. The bad email response is offset by the good service provided by customer services over the phone. The delivery company is sadly lacking and not equipped to deliver pallet items despite the claim they can do so. One does have to be impressed by both the skill and the general demeanour of the driver though. Finally, the use of BT text service as a form of contact is indefensible by any company that wants to be seen as an honourable company”

Helpful Report

Posted 2 years ago

“Failed on most important rule. Sell what you have been advertised. Wrong item was send out to me. Absolutely waste of time doing business with Suregreen”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. Unfortunately, until this review was left we was unaware there was an issue the order recieved. Please kindly call or email us 6 days a week and we can look into this for you. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Never received the item ,had to get a refund”

Helpful Report

Posted 2 years ago

Good morning Ghazala, Thank you for your review. I am sorry to hear that your experience with us, was not as expected. I can see that we have resolved this with you directly and a full refund has been processed back to your account. If you wish to discuss this further, please contact us 6 days a week via email or phone. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“great product, reasonably priced, delivered on time. Would recommend”

Helpful Report

Posted 2 years ago

“Good efficient service”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Wanted 3 weeks for an order which is missing. Replies from emails are non informative, hopeless trying to call”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that our choice of courier has let you down. I can see that we have had communication with you via email and over the phone. An investigation was raised with the courier yesterday and they ask us to allow 48 hours to receive updates on your order. As soon as we have any updates, we will be in touch. Please accept my sincere apologies that your experience has not been as expected. We are a small family run business, and we aim to provide the highest level of customer service, but we appreciate your feedback and will continue to improve. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Excellent customer service. I emailed the team and got an answer to my question the same day. I had to wait a little longer than the stated 7 days for delivery but the price I paid for the items how on earth could anyone complain at that. The driver that delivered the items was very polite and professional. I would defiantly recommend this company to all my family and friends.”

Helpful Report

Posted 2 years ago

“Delivery went missing and took two or more weeks. It was damged and retrieved and finally redilvered. I was issues with an invoice which had 00.00 in the bottom line. Co mmuncation about missing parcel was promtpt but diasappointing. Invoice is an issue as this needs to be justified in the annual accounts. Altogether, great product when it finally arrvied, but unprofessional and dosapointing online order and delviery service. thank you”

Helpful Report

Posted 2 years ago

“1st time using Suregreen, l found them to be very helpful with my enquiries, delivery on time. I would buy from them again and recommend the company”

Helpful Report

Posted 2 years ago

“Very good”

Helpful Report

Posted 2 years ago

“Prompt service and value for money.”

Helpful Report

Posted 2 years ago

“Order absolutely as requested and arrived in a timely manner. Good value and the delivery charge very competitive. I will definitely be returning as a customer if this high standard is maintained.”

Helpful Report

Posted 2 years ago

“Product is good and as expected, delivery was excellent.”

Helpful Report

Posted 2 years ago

“Good quality products, good customer service, speedy replacement of wrong product delivery.”

Helpful Report

Posted 2 years ago

“I am very pleased with the service from Suregreen. I wasn't at the site when the delivery was made however, the delivery person carried all of my orders to the playground, lifted them over a fence, and stacked them, what legend! You didn't get the full stars because I asked for the order to be delivered on a later date however, the information did not get to the driver, also the emails were a little late aswell. I am happy with the outcome though... thank you. 😊”

Helpful Report

Posted 2 years ago

“Hi i would love to review my order but it hasn't been delivered. I ordered on the 2nd of May over 2 weeks ago. I ring, no reply customer service which never return my calls. They promised to resend my delivery express delivery 4 days ago still waiting. If you want my advise don't waste your money as you won't get the products you have ordered and won't get any help from customer services. If i could i would have given 0 stars”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. We're unaware that your replacement order has not arrived until this review. If you wish to discuss this further, please call us or email us 6 days a week. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Very good service and quality, delivery driver very helpful. I ordered the wrong product at first but it wasn’t a problem”

Helpful Report

Posted 2 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,886 reviews