Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,886 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely fantastic company to deal with. Great prices. Superb service and friendly delivery driver. Would recommend them highly”

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Posted 2 years ago

“Excellent service, quality products, delivered on time!”

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Posted 2 years ago

“Good quality sleepers at a good price. if you require these order well in advance. My order nearly took a month to arrive. Even the courier cancelled a booked delivery date and told me that day at 12.30pm”

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Posted 2 years ago

“Well pleased with panels. Good quality at a good price. Delivery driver was excellent.”

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Posted 2 years ago

“product was good quality.. only criticism is that you don't know the delivery day until the day it's being delivered.”

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Posted 2 years ago

“Excellent service. Delivered promptly.”

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Posted 2 years ago

“Abcdefghijk”

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Posted 2 years ago

“Waited a month for the delivery which never came. I cancelled the delivery only to be told I would have to wait for the items to be returned to you before I received a refund. I had to argue the point to get to get an immediate refund. Then was contact twice days later by a company saying they are delivering the items and would have to be present on a certain date to receive them. Then when I phone on the day to ask where the delivery is I was told it was mix up and it is not being delivered to me but is being returned to you. I was out of pocket on a job I was doing as the items didn’t arrive. I had kept telling the customer the order was on its way then I had to find a replacement at short notice. No compensation offered. Totally waste of time would never used again and will tell as many people as I can about the poor service.”

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Posted 2 years ago

Good morning Jay, Thank you for your review. We have had contact with you regarding email explaining the timefrme of your order. Please accept my sincere apologies that your experience has not been as expected. We are a small family run business, and we aim to provide the highest level of customer service, but we appreciate your feedback and will continue to improve. If you wish to discuss this further, pelase contact us 6 days a week via phone or email. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“I ordered a few feathered to replace on my shed. They have lots of choice and a very good price. After ordering I was sent an email confirming and with them on the way was kept up-to-date. The board”

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Posted 2 years ago

“the sleepers I ordered arrived and were in an excellent condition I would use this company again should I need more”

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Posted 2 years ago

“Website is good. But there has been a wait of over 15 minutes to get through to customer services. There is however a call back facility so that you don't have to wait whoch I did not opt for.”

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Posted 2 years ago

“You lost my parcel after many phone calls telling me different reasons for non delivery. I won’t be using your company again and neither will my family and friends.”

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Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. I am sorry that our choice of courier have let you down on this occasion, we use a variety of different couriers depending on the product. I can see that you have requested a refund which was issued on the 23rd May. If you would like to discuss this further, please contact us 6 days a week via phone or email. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Great product, good price, quick delivery.”

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Posted 2 years ago

“Didn’t receive the fence energiser, dispatched from the supplier as stated at point of purchase, courier gave a deliver date and time, no delivery, after daily emails to Evri they finally admitted 6 days later they had lost the parcel, if I had known at the point of purchase Evri was the courier I would not have purchased the product from this company. Your customer service is only as good as your courier. Evri the worst courier”

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Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. I am sorry that our choice of courier have let you down on this occasion, we use a variety of different couriers depending on the product. I can see that you have requested a refund which was issued on the 22nd May. If you would like to discuss this further, please contact us 6 days a week via phone or email. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“good price, no hassle delivery, good quality sleepers. No complaints all round. I would recommend”

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Posted 2 years ago

“Item ordered is good and as described and a reasonable price. However really poor service, website says 3-5 days took 3 weeks to dispatch then a further week for courier to arrange delivery. Chased after two weeks via email, took 2 days to reply to my query I was told it would be placed on priority for dispatch took another week before it was dispatched. Courier took 24 hrs to contact me they said they would deliver Tuesday, turned up on Thursday. Worst online transaction ever. I won’t be using Suregreen again.”

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Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. If you would like to discuss this further, please contact us 6 days a week via phone or email with your order number. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Truck Grid - I have a pathway that I wanted to plant up with a pearl wort lawn. This grid was brilliant as it is 8cm in depth and was perfect for the job, whilst giving the plants some support until they grow. I bit out there, but just what I was looking for!”

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Posted 2 years ago

“Appalling service, 3 weeks of chasing to get a delivery date, lack of communication, turns out they had vans broken down so could not deliver but never communicated this until I constantly chased them. When chased they offered a date more than 2 weeks after initially ordering when I was out the country, told them I couldn't take delivery and needed on 23rd. They agreed to deliver on 23rd, waited in all day and then phoned to see where the order was to be told it was coming in 2 days. Immediately asked for a refund as they messed me around way too much! Avoid at all costs unless you like to be messed around! Amateur company, who plays the "family run" card every 5 mins when they constantly balls up! Clearly the majority of 1 star ratings on here must ring alarm bells!”

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Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that you feel this way, we are a small family run business and we aim to deliver the highest level of service and will continue to improve this with our customer feedback. If you would like to discuss this further, please contact us 6 days a week via phone or email with your order number. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

“Affordably and competitively priced netting of great quality delivered on time.”

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Posted 2 years ago

“The worst customer service experience I have ever had. Four weeks to deliver fence posts that were in stock.”

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Posted 2 years ago

Good morning Shaun, Thank you for your review. I am sorry to hear that your experience with us, was not as expected. I can see your order has been delivered by the courier. If you wish to discuss this further, please contact us 6 days a week via email or phone. Sorry for any disappointment caused. Kind Regards, Sian Suregreen LTD

Posted 2 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,886 reviews