Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,900 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I wasn’t happy with the last order that I had delivered to my house. The Quality of wood was dreadful and I payed a lot off money for it. Yes they had probably the best deal at the time, but I’ve had better from them previously.”

Helpful Report

Posted 4 years ago

Hi Tony, I'm so sorry that you're unhappy with some of your timber this time. From the images you've posted, I can agree these are not to our usual standard. We would have been more than happy to arrange replacements for you if you'd got in touch to let us know following your delivery last month. If you still require assistance on this please do get in touch and we'd be happy to assist you. You can reach us by email at customercare@sure-green.com, by phone on 01376 503869 or via chat on our website. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“I’ve always had good quality mesh sheets from this company but the last lot I bought the welds were very poor which I had too fix myself as I needed to use the mesh right away so was very disappointed I will use this company again hopefully the last order was a one off”

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Posted 4 years ago

Hi Mark, Thank you for your review. I'm so sorry to hear our wire mesh may not have been to our usual standard on your latest order, if you have any images of the defects we'd like to check and forward these to the manufacturer to review. If for any reason you're not happy with any future orders, we're here 7 days a week to assist you, so please do get in touch. If we can help with anything else you can reach us by phone, chat or email. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“Bought two fence poles. One was so bent I couldn't use it. Emailed Suregreen to initiate a return and never got a reply back. Ended up having to buy another locally. Very disappointed overall.”

Helpful Report

Posted 4 years ago

Hi Mark, I'm really sorry to hear you're unhappy with the items you've received. If you can kindly send over some images to customercare@sure-green.com we'd be happy to review them and come back to you directly. I'm afraid on searching our inboxes for the email address on your order I'm unable to find any previous contact from you on this. We look forward to hearing from you and resolving this matter. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“The delivery was not scheduled. I got an email to say when the delivery was due after I received the railway sleepers. The delivery (5 sleepers) was put on my doorstep, The bell was rung and then the driver ran into his van and drove off. I just saw the van speed off. Is this what your hands off delivery looks like? Poor. Or maybe the driver was scared in case we werent in and didnt want to re-deliver. Last order from you.”

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Posted 4 years ago

“First and last custom - Ordered 6 large green sleepers and received 5 green and 1 brown old and unusable as badly cracked. Hardly a mistake. Just binned and repurchased elsewhere. Money and time waste.”

Helpful Report

Posted 4 years ago

Good Morning Luca, Thank you for your review! We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. We would really appreciate a call or email so we can discuss the issues you may have had so that we can ensure that they are addressed and corrected. Kind regards, Katie @ Suregreen Ltd

Posted 4 years ago

“Hi Sure Green! I’m usually sceptical when it comes to reviews, but l do try to support family run businesses. I have also received two requests for feedback & so l decided to reply. Your e mails thank me for making a purchase, however, all was not well! My order for 3 wire mesh panels arrived, but was a lighter gauge than l requested. A replacement set was duly sent, but unfortunately it was the same gauge as the first set! After some fairly frustrating conversations, l was informed my order could not be met & my suggested alternative was also not available. The outcome was both sets were collected & a full refund was made. The main person l dealt with a lady named “Jo” who was polite, friendly & helpful, so no problem there. There were also some admin. probs with the delivery/collection teams, For your info:- I sourced a company, who cut mesh to exact size, had the heavier gauges in stock & supplied the panels wrapped in strong cling film. The down side?, they were more expensive!”

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Posted 4 years ago

“Poor customer service.”

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Posted 4 years ago

“Order came late and incomplete. Remaining portion of the order came 4 days late, causing project delay and extra costs.”

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Posted 4 years ago

“Quite disappointed with the communication before delivery as l received an email approximately at 11.20 am informing me that my order would be delivered the same day, as l was already out on business it was impossible for me to get home for at least another 3 hours. On arriving home l found my order lent against my fence just inside my drive gates which were open. Why wasn’t the email sent the day before delivery ? and if my order had been stolen it would have caused all sorts of problems, and as l never signed for the delivery the blame would not have been left with me, a shame really because they era nice panels.”

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Posted 4 years ago

“V expensive delivery.”

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Posted 4 years ago

“I was only notified my product was a pre order when I had checked out. I will now need to cancel the order and source it elsewhere.”

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Posted 4 years ago

Good Morning Michelle, Thank you for your review, I have located your order online and can see that your goods are in stock. Sorry for the misinformation you have received, this may be due to you purchasing the last roll and now this item is out of stock so will be showing on our website as a pre order. If you would like to discuss this further please do give us a call on 01376503869. Kind regards Katie Suregreen LTD

Posted 4 years ago

“Tree shelters different sizes, some very narrow and not suitable for trees with side branches. Some damage during transit. Delivery (about two months) very poor. Customer very dissappointed.”

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Posted 4 years ago

“Delivery as scheduled and confirmed for yesterday. 2 Landscaping workers on site today without sleepers being delivered. I have to pay them for no work done due to delivery problems.”

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Posted 4 years ago

Good Morning Franzwa, We do try and make it as clear as possible before ordering that orders can take 5-7 working days for delivery and that the pallet company we use will call you to book a date that is convinient for yourself as they require 2 people to offload the goods. In this instance your order was placed with us on the 2nd of August and was dispatched the same day, as discussed with you on the 4th of August we advised that the email you had received from us was not to advise delivery was being made, this was a dispatch email to let you know the goods had left our warehouse and was on the way to your local depot. If you do want to discuss it further however we're happy to speak to you directly if you contact our customer care team. Kind regards Katie Suregreen Ltd

Posted 4 years ago

“We recently purchased some 2.4 metre sleepers and the quality was awful, they were bent, bowed, mouldy, rotten. So I have made the best of a bad situation. I wouldn’t recommend a building company use these guys, but it might be ok for small garden products. I’ve since received a 15% refund for the products, which I’m grateful and thankful for but won’t be using or recommending this company in the future Regards Stuart”

Helpful Report

Posted 4 years ago

“My beams arrived very dirty, the driver was unprofessional in his manner, many of the beams are cracked and warped, the price was OK but the quality of wood was not great, maybe kiln dry or season these pieces of timber before charging me half a thousand pounds. Hope this helps with future.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review! We cannot find any correspondence from you in regards to your order however we are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. We would really appreciate a call or email so we can discuss the issues you may have had so that we can ensure that they are addressed and corrected. Kind regards Katie

Posted 4 years ago

“Unable to get advice on what I required although you stat that if you need advice please call!!”

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Posted 4 years ago

“Can't login and can't reset password! Annoying!”

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Posted 4 years ago

“Web site not very user friendly! Difficult to make changes. Thank you”

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Posted 4 years ago

“The website was very temperamental, the shipping cost was not showing at first had to refresh the page a few times before making payment”

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Posted 4 years ago

“Rejected on express paypal twice and had to rekey all the details”

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Posted 4 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,900 reviews