Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,900 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

Visit Website

Write Your review

Tell us how Origin Suregreen Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is a very simple review to write. Having worked as a delivery driver, one can sympathise with drivers that are polite, but suffering working for a poorly-run courier. This is the case with Tufnells. It took three deliveries instead of one to receive my items. Thank you for the discount I requested due to the delays and availability issues. Your customer service department tried its best, but the issue here is simple. I had to "down tools" twice because of Tufnell's shocking delivery service. This week, a friend asked about the fence project. I told him honestly - shop around. It would have been great to recommend Suregreen. But I couldn't.”

Helpful Report

Posted 3 years ago

“I bought 5 100x100mm fence posts - they were cheap but quite poor quality (split, large chunks missing) - however, useable for my purpose.”

Helpful Report

Posted 3 years ago

Hi Gary, Sorry to hear you're unhappy with your order. Until your review, we were unaware of your concerns, we always appreciate direct feedback to our customer care team to enable us to resolve these with you promptly. If we can be of any further assistance please do get in touch. Kind regards, Wendy Suregreen Ltd

Posted 3 years ago

“The mesh was mangled and broken on arrival. It was not straight, and therefore did not give the appearance I was looking for.”

Helpful Report

Posted 3 years ago

Good Afternoon Paul, Sorry to hear you're unhappy with your order. Until your review, we were unaware of your concerns, we always appreciate direct feedback to our customer care team to enable us to resolve these with you in a timely manner. If we can be of any further assistance please do get in touch. Kind regards, Katie Suregreen Ltd

Posted 3 years ago

“Despite the very high delivery costs, delivery was very bad. We had no notification for when the items would arrive and when they did, a sleeper was missing.”

Helpful Report

Posted 3 years ago

Good Morning Andy, Sorry to hear you're unhappy with your order. I have checked the tracking and can see the single sleeper was delivered on the 10th, this is showing on a gravel driveway. However until your review, we were unaware of your concerns, we always appreciate direct feedback to our customer care team to enable us to resolve these with you in a timely manner. If we can be of any further assistance please do get in touch. Kind regards, Katie Suregreen Ltd

Posted 3 years ago

“Excessive charge for delivery and extra charge for Saturday delivery. This was the only company that did not offload the items and needed the purchaser. I have had a skip and soil and other items delivered - all offloaded only by the deliverer. The driver would have arrived before his time slot if he had not taken a local diversion which I’m glad there’ was one as it enabled my help to come with offloading. Poor service by Suregreen.”

Helpful Report

Posted 3 years ago

Good Morning David Sorry to hear you're unhappy with the delivery service this time. We do not offer craned delivery to your area, and so we do state on our website before you order, and on your dispatch notification "Timber orders require 2 people to assist offloading, unless otherwise advised." This is due to the size and weight of the 2.4m oak sleepers ordered, which are too long to physically fit on a vehicle tail lift to be lowered to ground level for you. Unless organised with the courier depot directly, we do not offer a timed delivery service, this would be between 9am and 5pm Monday to Friday, date agreed with yourself directly. I apologise if they have not upheld an agreement made with them directly. Until your review, we were unaware of your concerns, we always appreciate direct feedback to our customer care team to enable us to resolve these with you in a timely manner. If we can be of any further assistance please do get in touch. Kind regards, Wendy Suregreen Ltd

Posted 3 years ago

“Asking me to write a review and still awaiting delivery”

Helpful Report

Posted 3 years ago

Good Morning Jacque Thank you for your review. I have looked into this for you and can see delivery was made within the 7 working days quoted on 6th June. Our apologies if your review request was received before this date. We would really appreciate an update to your feedback as we have delivered within the timeframe expected. Kind Regards, Wendy Suregreen Ltd

Posted 3 years ago

“7 canes damaged I suspect in transit”

Helpful Report

Posted 3 years ago

“Very slow delivery One incredibly bowed but eventually got replaced All 13 were smaller than advertised - only 9.1cm wide x 19.5cm”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I can see that you have been in contact with our customer care team. We thought we had managed to resolve the issues for you by agreeing to issue a resend for the item you were not happy with. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Dan Customer Care Manager Suregreen Ltd

Posted 3 years ago

“Unfortunately my experience with Suregreen has been disappointing. Firstly, their carrier, Tuffnells, did not give me advance warning of delivery. This made planning to receive and offload the timber difficult. Secondly I received only 5 oak posts out of an order of 6. The last post had to be delivered the next day. Again, the first warning I received from Tufnells was a call to say they were at the door! Further than this, one of the posts was heavily fluted and badly cracked. I am used to working with oak and understand that it is not going to be uniform but this example was far worse than what I consider acceptable. Suregreen initially said they would replace when delivering the missing post but subsequently emailed to change this and said a charge of £109 for "restocking" would apply. When I emailed to say I was not happy with this no one bothered to get back to me. A disappointing experience for me and, I would have thought, a short-sighted way to treat a new customer.”

Helpful Report

Posted 3 years ago

“The bottom of the bamboo screen is frayed and worn. Does this warrant a replacement or refund?”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. Can i request that you send images of the items to customercare@sure-green.com with your order number in the subject line please? Kind regards Dan Customer Care Manager Suregreen Ltd

Posted 3 years ago

“Ordered 8 x planks but 4 were marked or split. Informed Suregreen and they said they would replace.....that was 2 weeks ago, I did get told they were waiting on new stock (probably why they sent me the damaged ones to get rid of old stock) haven't heard anything since.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review. Upon issuing the resend we had emailed you to let you know we are waiting on a stock replenishment of the gravel boards which are due in today. We will be able to get these shipped as soon as the stock has been booked in. We are sorry for any inconvenience this has caused you and if you would like to discuss this further please do not hesitate to contact us at customercare@sure-green.com Kind regards Katie Suregreen LTD

Posted 3 years ago

“Never answer the phone and emails always bounced back. At one point I thought the website was a scam. They eventually phoned me back via their callback service and I eventually received my order. Poor service but the product, when it arrived, is fine.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. If you would like to discuss this further please do not hesitate to get in contact with us. We would really appreciate the chance to rectify this for you and reassure you that this is not our usual level of service. Kind regards Dan Customer Care Manager Suregreen Ltd

Posted 3 years ago

“I purchased railway sleepers and contacted their customer service team to make sure the delivery would be left in our garden as wouldn't be home. I contacted again on the day and was told no notes had been left but they would be added again. Sure enough, the goods were left on our doorstep and not behind the garden gate as agreed.”

Origin Suregreen Ltd 2 star review on 11th April 2022

Helpful Report

Posted 3 years ago

“Cant seem to order”

Helpful Report

Posted 3 years ago

“Some items ordered have not arrived after 2 weeks. Contacted company asking them to investigate, but no-one came back to me and had to do this 3 times. So far no response to the problem.”

Helpful Report

Posted 3 years ago

“Basket Needs to show Options chosen”

Helpful Report

Posted 3 years ago

“Sadly out faux-lead planter arrived broken. The packaging wasn't sufficient and the cardboard outer didn't have any 'this way up' or 'fragile' tape added. Evidently been thrown about by Hermes (my least favourite courier. On the positive side, immediate action to arrange and send a refund from Suregreen, but I'd have preferred that it cam unbroken!”

Helpful Report

Posted 4 years ago

Good Morning and thank you for your review. We are sorry to hear that your original planter arrived so damaged, this is not how we expect the deliveries to arrive so for this we can only apologise. I can see you have been refunded for your order and we are happy to hear you are pleased with the service received from us here at Suregreen. Should you require any further assistance please do get in touch via our email platform. Many thanks, Katie Suregreen Ltd

Posted 4 years ago

“The 3 rolls of stock fencing I received were of poor quality, and would come apart in your hand!”

Helpful Report

Posted 4 years ago

Hi Robert, We're so sorry to hear you're unhappy with your stock fencing this time. We are here to discuss and resolve issues for you, you can get in touch by phone, email or chat, so if you do wish to discuss this directly please do get in touch, and preferably send us over some images so we can see what your concerns are. Thanks, Wendy Suregreen Ltd

Posted 4 years ago

“Only part of my order was delivered. Sure green were initially quick to respond when I advised them of this, but have heard nothing more in the last two working days”

Helpful Report

Posted 4 years ago

“Still waiting for part order??”

Helpful Report

Posted 4 years ago

Hi Kevin Thank you for your review. I am sorry to see that your whole order didn't arrive by Friday 03/12 as we'd of expected. I can see you've been in touch and that my colleague is investigating with the courier as to the whereabouts of the wire fencing for you. As soon as we have further information we will, of course, be in touch to discuss this with you, although looking at the tracking I'm hopeful the remainder of your order should be with you early this coming week. Thank you for your patience. Regards Wendy Suregreen Ltd

Posted 4 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,900 reviews