Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and professional”

Helpful Report

Posted 2 years ago

Dear Graham It is great to hear that our team delivered according to your expectations. Thank you so much for taking the time to share your positive experience with us. Stanhope

Posted 2 years ago

“Reasonable price but could do better with regards questioning underwriting requirements and some misleading information”

Helpful Report

Posted 2 years ago

Thank you for the feedback Russell. Yes, you helpfully pointed out that your Thatch insurance IPID states you have to sweep your chimney once a year, but the endorsement and policy wording states twice a year. Aimee, the account manager, took the time unpack this with you. This has been addressed with the insurer, so, again, thanks for bringing to our attention. In some way, demonstrates the value of a broker as having the ability to talk this out with a trained advisor.

Posted 2 years ago

“You have provided a very quick and professional service to replace our domestic insurance cover which was cancelled by our previous provider. I am truly most grateful”

Helpful Report

Posted 2 years ago

Dear Andrew Thank you so much for your 5 star rating! We're thrilled to have provided you with such brilliant service from start to finish. We really appreciate your kind words and your support. Stanhope

Posted 2 years ago

“Very attentive, personal service rapid response.”

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Posted 2 years ago

Attentive - we love this word. Being focused and present is paramount to us. We're pleased you experienced this first hand. Thank you, Nick.

Posted 1 year ago

“Buying a policy is one thing, claiming on it is something else, so no review until when and if that happens.”

Helpful Report

Posted 2 years ago

Thank you! Having an assigned account manager to each client's insurance file means we're well placed to help should the worst happen. You'll be in great hands.

Posted 1 year ago

“Very efficient service with personable staff. Aimee strikes again. Good choice of provider”

Helpful Report

Posted 2 years ago

Thank you, Paul. We love Aimee; she is a Stanhope superstar for many reasons.

Posted 1 year ago

“Great Professional service”

Helpful Report

Posted 2 years ago

Thank you, Nosheen. You have been a loyal client for many years and we really appreciate you, and your positive attitude towards insurance

Posted 1 year ago

“No discussion to finalise my decision before renewal date. Agent did not call me back as requested on renewal date. Increase of £595 from last year, much more than I expected. I made one claim each in 2022 and 2023,but it was never explained to me that making a claim led to automatic increase of premium . To be charged a renewal fee of £50 seems outrageous given the rise in cost of my policy.”

Helpful Report

Posted 2 years ago

We appreciate the candid and honest review. Since the review, we've significantly improved our processes. You'll notice the fruitfulness of this in the lack of negative reviews since yours was submitted. We understand the frustration around fees. Truth be told, running a brokerage costs a lot of money these days, and these fees significantly help us retain our best staff.

Posted 1 year ago

“Excellent service and attention to detail would not hesitate to recommend this company 👌”

Helpful Report

Posted 2 years ago

Very kind, George. Thank you.

Posted 1 year ago

“- Great customer service - All questions answered promplty and to 100% Satisfaction - Fantastic After sales service.”

Helpful Report

Posted 2 years ago

Excellent. Thank you, Umang.

Posted 1 year ago

“We have just renewed the buildings and contents insurance on our cottage with Danniella, whose replies were always prompt, helpful and professional. When telephoning the office to pay the premium, we received friendly and professional communication from Sophie.”

Helpful Report

Posted 2 years ago

Thank you - we'll pass this on to Sophie.

Posted 1 year ago

“Grateful thanks to Vicky, for her professionalism and helping me to make sure we have the right level of insurance. From start to finish professional and slick”

Helpful Report

Posted 2 years ago

Slick - great word. Vicky is undoubtedly that. She is one of our most organised staff members. We'll pass on the 5-star review (and sorry it's taken two months to respond).

Posted 1 year ago

“Proactive, professional, exceedingly helpful and accommodating. Thank you Stanhope”

Helpful Report

Posted 2 years ago

Thank you, Simon. We appreciate you taking a moment to write a 5-star review.

Posted 1 year ago

“I found them to be very helpful and welcoming, also very understanding of my particular situation”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review, Esther. Forgive us for taking nearly two months to respond and say thank you.

Posted 1 year ago

“Renewal was easy. I was grateful for the quote via email a few weeks prior to renewal. Our property is a complicated one with underpinning and rental. Stanhope for the 2nd year running we’re great. A few questions I had were cleared up with an additional endorsement.”

Helpful Report

Posted 2 years ago

Dear Baljit Thank you so much for sharing another positive experience with us. We are delighted to have found you the best option for a second year in a row. Stanhope

Posted 2 years ago

“Thankyou for assisting me, calmly and efficiently”

Helpful Report

Posted 2 years ago

Dear Ann Thank you so much for your 5 star rating! Stanhope

Posted 2 years ago

“Incredibly friendly and helpful staff. Would highly recommend.”

Helpful Report

Posted 2 years ago

Dear Philip Thank you for your rating. We are delighted to hear of your positive experience as we pride ourselves in delivering a friendly and professional service. Stanhope

Posted 2 years ago

“Hollie Leng was extremely helpful and replied to all my requests.”

Helpful Report

Posted 2 years ago

Dear Stephanie We are thrilled to hear of your positive experience with Hollie. Your priceless feedback will be sent onwards and greatly appreciated. Stanhope

Posted 2 years ago

“Vicky was very professional and persistent. . She reviewed my requirements and advised me on the cover i needed. She searched the market and got me covered at a very competitive premiums. No problem in recommending Stanhope.”

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Posted 2 years ago

Dear David Thank you for taking the time to share your experience with us. It is fantastic to know that Vicky delivered an exceptional service to find the best option for your requirements. Stanhope

Posted 2 years ago

“I made an enquiry off the internet re insuring a high value item and was called very promptly by Heather who was brilliant from start to finish! I said I was only enquiring ahead of gaining other quotes but quickly decided I didn’t want to try anywhere else as the service was so professional friendly and efficient - and the price was very fair. Would highly recommend Stanhope’s service”

Helpful Report

Posted 2 years ago

Thank you so much for your awesome 5-star rating! We're glad you enjoyed the experience of working with Heather. As one of the newest members of the team, this will bring her a lot of encouragement!

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews