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Sealskinz Ltd Reviews

4.5 Rating 3,768 Reviews

86 %

of reviewers recommend Sealskinz Ltd

Company Reviews

Product Reviews

4.5

Based on 3,768 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

Sealskinz Ltd 5 star review on 7th June 2024

Sealskinz Ltd 5 star review on 7th May 2024

Sealskinz Ltd 5 star review on 9th April 2024

Sealskinz Ltd 5 star review on 2nd April 2024

Sealskinz Ltd 5 star review on 2nd April 2024

Sealskinz Ltd 5 star review on 2nd April 2024

Sealskinz Ltd 5 star review on 20th March 2024

23

Anonymous

Anonymous // 01/01/2019

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“Haven’t received tracking info or product yet.”

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear that you have not received your product yet. We can see that your tracking shows the package is still in transit. Our Consumer Experience Team will be reaching out shortly to discuss this further. Thank you for bringing this to our attention.

Posted 1 year ago

“I made a purchase on 12th August (UK164227) and received an order confirmation. Since then - it is now 28th Aug I have not received a delivery confirmation nor received the goods, nor received an update on why they have not been dispatched. This is very poor customer service”

Posted 1 year ago

Thank you for leaving a review about the service you have received thus far. We assure you this is not the level of service we strive for and we will be happy to assist you further with your missing order. Order and tracking updates would typically be automated and we apologize for any technical difficulties that may have prevented this from taking place. We can see that you have also recently reached out to us directly. We will be keen to follow up with you via email and will be in touch shortly with more information regarding your order.

Posted 1 year ago

“elastic top caused blisters on secretive skin”

Posted 1 year ago

Thank you for submitting a review of your recent purchase. We are very sorry to hear about this issue. Our Support Team will be in touch directly to help with this matter. Thank you again for bringing this to our attention.

Posted 1 year ago

“I have no way of rating the product, I have never received it. It appears to be sitting in Memphis TN at the FedEx hub. It does not appear it will ever arrive. You collected my money the day you shipped it. If I had been aware that the product would ship from Germany I never would have ordered it, as I needed to for a recent trekking trip. What help can you offer now?”

Posted 1 year ago

Thank you for taking the time to leave a review and for bringing this to our attention. We are sincerely sorry to hear of the delay in receiving your order. All our products ship from our headquarters in the UK. Our Help Desk will be reaching out to you directly regarding this shipment and any next steps.

Posted 1 year ago

“The gloves and socks were not waterproof. They also took 2 days to dry. Bad purchase.”

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry and surprised that both products were not waterproof. We take the waterproofness of our products very seriously. Our team will be reaching out shortly to discuss your recent experience and to see what we can do to help. Thank you for bringing this to our attention.

Posted 1 year ago

“die Socken sind nicht wasserdicht”

Posted 1 year ago

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Es tut uns sehr leid zu hören, dass Sie ein Problem mit Ihren Sealskinz-Socken hatten. Bitte erwägen Sie, unseren Helpdesk unter help@sealskinz.com zu kontaktieren oder einen Garantieanspruch einzureichen (https://www.sealskinz.com/pages/faulty-goods), damit wir alle Informationen haben, die wir für weitere Unterstützung benötigen. Wir freuen uns darauf, Sie in dieser Angelegenheit zu unterstützen.

Posted 1 year ago

“I suffer from Venus stasis, a condition of varicose veins in which blood pools in the lower extremities without returning to the heart, thereby inducing clots and ulcer wounds which can take months to heal. Treatment involves four layer compression wraps changed weekly which must be kept dry at all times, including during bathing and bad weather. I use cast-and -bandage-protectors to keep my legs dry while showering (coincidentally branded SealTight) but they are cumbersome and ineffective while swimming, thus preventing my favorite summertime activities. And new ulcers appear with confounding irregularity, sometimes opening up within months of old ones being healed. Other times I might go 18 months without one. But they always come back. I thought SealSkinz was the answer to my prayer! They were guaranteed waterproof with no caveats or disclaimers. Nothing said I couldn’t shower or swim in them. I figured they’d tell me if that could be a problem. I was so glad the technology had advanced so far that the chance of leaking had been overcome! My order arrived promptly, the day after my latest leg wrap and the day before we were to leave to visit our son in NY. He loves Coney Island and was sad we couldn’t go there to the beach. Aha, I thought, now with my new SealSkinz I WILL be able to go swimming. But just to make sure, I tried them out in the shower. I wore both though only my right leg had a wrap. They seemed ok at first but by the time I finished they were both full of water. I mean FULL! Way more than had ever leaked into a bandage protector. It was too late to go back to the wound clinic to be rewrapped and I couldn’t do it myself and I was leaving first thing in the morning. So I dried it out the best I could and put up with a damp, draining, irritated wound all weekend. When I went back to the wound clinic upon my return, the doctor gave me one of those looks and said, we both knew it wouldn’t work, didn’t we? Well, no. I thought it would. Because the manufacturer didn’t tell me that it wouldn’t. Maybe there’s a time limit or a maximum depth of water that shouldn’t be exceeded. Maybe there are extra precautions that should be taken, or sealant or taping at the top to prevent overflow. Maybe. But the maker gave no warning. And I suffered the consequences. I know this is not a “short” review, and I am sorry it’s a negative one. I truly wanted these to be the solution. I have some other leg protectors made of neoprene which I pump the air out of to create a vacuum. But they are not foolproof either, and they’re embarrassing to wear because they’re so bulky and unsightly. I hope my comments help improve this product, or the directions if I did it wrong. But if there is no remedy, I will want my money back.”

Posted 1 year ago

Thank you for your review. Our Waterproof socks contain a membrane inside which extends up the sock to the cuff- this means that the sock functions in the same manner as a wellington boot, waterproof to the cuff but with a regular opening for the legs and feet to be placed inside. The membrane inside will prevent water from passing through the outer layer of the socks and into the inside layer, however, they will not be able to prevent water from running inside the socks through the leg opening. The cuffs of the socks function as a regular sock would and whilst they do offer a close fit to the legs, they cannot provide a vacuum or a watertight seal. If the socks are immersed in water above the cuff, it will run down inside the socks through the leg opening and fill them up. Once inside the membrane will hold the water until it is emptied out. Unfortunately, our socks are not suitable for swimming or any activities where the socks will be fully submerged under water. If a watertight seal is required, we would recommend looking towards products such as cast covers which can offer a complete seal against the skin and will keep any limb contained inside dry and protected. If you require any further help or assistance, please contact the Sealskinz Consumer team via email at help@sealskinz.com

Posted 1 year ago

“Die Ware ist nicht einsetzbar, da mit dem menschlichen Körper inkompatiebel. Rücksendung sehr mühsam. Finger weg.”

Posted 1 year ago

Thank you for your review, we are sorry to hear that your socks are not a good fit for you. We do offer a fuss-free returns service for customers located in Germany and we ask for these to be shipped to a returns warehouse in Zitau, Germany rather than back to us in the UK. This information can be found on our Returns page lined below: https://www.sealskinz.de/policies/refund-policy If you require further assistance with returning your socks to Sealskinz, please contact the Sealskinz consumer team at help@sealskinz.com

Posted 1 year ago

“Great quality product, purchased size 9 - 11 cycling overshoes. I could just get them on my size 9 feet. Impossible with shoes. They seemed to be more a size 5. So possibly miss labelled, but no explanation from Sealskinz. Very speedy refund.”

Posted 1 year ago

Thank you for your review. Our Overshoes are available in two types- Open Sole which allows them to be worn with bulkier shoes and footwear types and Closed Sole which is suitable for slim-fit Road Cycling shoes. The final fit of the Overshoes can be affected by the shoe type as larger shoes, bulkier soles and shoes with features such as large straps and buckles can mean that a larger Overshoe may be required to accommodate the extra width and height of the shoe. We are pleased to hear that your return and refund have been processed quickly for you- please do contact our Consumer team directly via email at help@sealskinz.com if you require any further help

Posted 1 year ago

“The fingers are far too short. The join where the gloves fingers meet are at the level of my first knuckle. I have other gloves that I bought off the shelf that fit perfectly. I measured the width of my hand before I ordered the Sealskinz gloves and I was hoping that they would be warmer than the gloves I already have. But the fit of the fingers is so bad that I don't wear them.”

Posted 1 year ago

“Product not received yet.”

Posted 2 years ago

Hi Milan, Thank you for letting us know that your order has not arrived, we are very sorry to hear this. We have raised an investigation with the courier and will contact you directly with an update as soon as we hear back from them. Thank you again for bringing this to our attention.

Posted 2 years ago

“I’ve bought gloves and a hat before and always been happy with the quality. This time I bought merino socks and honestly I wish a had spent a bit more and bought elsewhere.”

Posted 2 years ago

Thank you for taking the time to leave a review. We are very sorry to hear that your recent purchase did not measure up to past experiences. We’d very much appreciate the chance to hear more about your experience with the merino liner socks and see what we can do to help. If you would please consider emailing help@sealskinz.com with more details, our Support Team will be happy to assist you. Thank you again.

Posted 2 years ago

“I never received my product from you when ordered!”

Posted 2 years ago

Hi Jason, Thank you for your review. We are very sorry to hear that you have not received your order. We will investigate this matter for you and email you directly. Many thanks again for bringing this to our attention.

Posted 2 years ago

“Die Passform ist sehr schlecht. Der Bund, der eigentlich dicht abschließen soll ist viel zu weit.”

Posted 2 years ago

“Cheap overpriced junk, so flimsy the hat band wont even stay in place its always folder down on your forehead, the junk adjusting clasp lock wont stay fastened. this think is a joke”

Posted 2 years ago

Thank you for your review. We can see that the Sealskinz Consumer team had received your report of an issue with your cap and they had asked for a little more information to allow the issue to be logged and a replacement arranged. Unfortunately, we can see that this offer was rejected and the team have archived your ticket for the time being. If you would like to complete your warranty claim, please do contact the team to provide your order information by replying to the last email which had been sent by them or by emailing anew via help@sealskinz.com

Posted 2 years ago

“Poor sizing on gloves. Sizing small, X-Large did not fit Magnets did not work, bad position, would keep finger back, Very disappointed”

Posted 2 years ago

Thank you for your review. We can see that your gloves have been returned to us and refunded in full, however, please do let our Consumer team know if any further assistance is required.

Posted 2 years ago

“Your cyclist overshoe was not even close to the proper size to be worn over my shoes; in fact it was a snug fit on my foot without a shoe; also, who doesn’t provide a return bag and label when shipping products? Sealskinz won’t be getting business from me in the future.”

Posted 2 years ago

Thank you for your review, we are sorry to hear that the Overshoes were not a good fit for you. Our Overshoes are designed to fit according to your shoe size, however, the final fit can be determined by the shoes themselves as not all shoes will be of the same construction with some bulkier, wider and larger than others. We can see that the Sealskinz Consumer team has provided a free post label to allow you to return the Overshoes free of charge, however, please do let the team know if any further assistance is required.

Posted 2 years ago

“They are not one bit water proof. Very disappointed”

Posted 2 years ago

Thank you for your review, we are sorry to hear that there is an issue with your socks. Could we please ask you to contact the Sealskinz Consumer team directly via the Sealskinz website contact page or via email at help@sealskinz.com to allow this issue to be investigated and resolved for you.

Posted 2 years ago

“i still have not received my stuff”

Posted 2 years ago

Thank you for your review. For issues concerning orders and shipments in progress, could we please ask you to contact the Sealskinz Consumer team directly via the Sealskinz website contact page or via email at help@sealskinz.com

Posted 2 years ago

“Placed two orders and both arrived the wrong size and colour”

Posted 2 years ago

Thank you for taking the time to make a review. We are very sorry to hear that you have had two orders not arrive as expected. This is highly unusual and we would greatly appreciate the chance to make things right. Please consider reaching out to our Support Team (help@sealskinz.com) for assistance with your recent purchases.

Posted 2 years ago

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Sealskinz Ltd is rated 4.5 based on 3,768 reviews