Sealskinz Ltd Reviews

Name: Sealskinz Ltd
Rating: 4.46

4.5 Rating 3,722 Reviews

86 %

of reviewers recommend Sealskinz Ltd

4.5

Based on 3,722 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Sealskinz Ltd 5 star review on 20th May 2024

Anonymous

Anonymous // 01/01/2019

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“I have tried to purchase 3 different pairs of Seal Skinz glooves - HAVE RETURNED ALL 3 PAIRS - WORST TECHNICAL GLOVES EVER PURCHASED - IF YOU WANT TO TRY TO MAKE AWESOME TECHNICAL GLOVES - U NEED TO HIRE ME !!!”

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Posted 7 months ago

Thank you so much for providing us with your honest review, Michael. We appreciate that you took the time to share your experience with us. We are so sorry that you were not satisfied with our Sealskinz gloves. Thank you again for your valuable feedback. Kindest Regards Karina Customer Services Team

Posted 7 months ago

“The gloves have a nice grip and tech accessible and were warm for about 20 min. They then failed and began absorbing all water and moisture in the air, became heavy and lost their purpose. Very upsetting considering I chose to pack them for a trip and should have skipped the purchase.”

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Posted 8 months ago

Thank you for your honest review. We are very sorry you had a disappointing experience with our gloves. Please consider reaching out to our Support Team via help@sealskinz.com or filling out a Claim Form to take advantage of our 100% waterproof guarantee: https://www.sealskinz.com/pages/faulty-goods We hope to hear from you soon. Kind regards, Sealskinz Team

Posted 8 months ago

“Product not received”

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Posted 8 months ago

Hi Ros, Thank you for leaving a review. We are so sorry to hear your order did not arrive. We'll soon be in touch directly to discuss next steps. Kind regards, Sealskinz Team

Posted 8 months ago

“Sealskins overshoes are very good, very tough. The lights in the heel are bad, I've had 2 sets (last replacement set July '22, thanks). The lights work fine until you insert them into the bootie & put them over your cycling shoes, then they cut out & stop working. It's the same on both sets of lights. And yes, they've got brand-new batteries. My reference last year was 504928 Short 'feedback', booties are great, lights are no good, try & get the lights from somewhere else. Cheers”

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Posted 10 months ago

Hi Leigh, Thank you for sending in your review. We can see that you have also messaged the Customer Team so they will reply to you later today to provide support. Many thanks again for bringing this to our attention.

Posted 10 months ago

“Never shipped :(”

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Posted 10 months ago

Thank you for taking the time to review Sealskinz. We can see that your parcel has been marked as delivered, we have reached out to you directly to see if we can assist you. Kind regards Sealskinz team

Posted 10 months ago

“These are very expensive and unfortunately the pair I received are in no way waterproof. They are just a soggy wet mess after 10 seconds in the water”

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Posted 11 months ago

Thank you for your review, we are sorry to hear that you have experienced an issue with your socks. We are unable to locate a warranty claim form with our Consumer team and so they have reached out to you directly via email to assist you further with this issue.

Posted 11 months ago

“These shouldn't be called socks. The fit is nothing like a sock. They're huge in width. I couldn't imagine trying to force these into a boot or other shoe. They're also cut weird at the front toe area. The only way the cut would work is if your middle toe is the longest toe by a half. I wish I had gone to see them in person before I bought a pair online. Now a return is so much hassle I'm out $60+shipping.”

Helpful Report

Posted 11 months ago

Hello Joseph, Thank you for your review. We are very sorry to hear that the fit was so poor for your feet. We do offer free returns for US customer and we will be in touch directly with instructions if you would still like to return the socks for a refund. Kind regards, Sealskinz Team

Posted 11 months ago

“I never received my order and after a month I had to contact you all to help me figure this out.”

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Posted 11 months ago

Thank you for your honest review Nancy. We are sincerely sorry that your order was lost in transit. We appreciated you bringing the matter to our attention and we are glad we were able to offer a replacement shipment as a resolution the same day of contact. We will be keeping an eye on your tracking for the replacement and will let you know directly if there appears to be any delay. For now, all looks to be in order. Thank you again, Sealskinz Team

Posted 11 months ago

“I followed your measurement instructions and even ordered the next larger size. The gloves did not fit. Much too small and ripped when trying to get them on. Not a satisfying purchase.”

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Posted 11 months ago

Thank you for your honest review. We are very sorry to hear this was your experience with the All Weather Shooting Gloves. We will be in touch directly to assist you. Kind regards, Sealskinz Team

Posted 11 months ago

“FedEx could not deliver to my house - order cancelled”

Helpful Report

Posted 11 months ago

Hi Mark, We see you have left another review and we are so sorry if the FedEx error caused any prolonged disappointment. We hope our swift Support Team assistance and the resolution of a full refund helped and we sincerely hope you will still consider shopping with us in future. Please do not hesitate to reach out again if you have any questions about the best shipping method for your purposes. Kind regards, Sealskinz Team

Posted 11 months ago

“The overboots split on first outing. I emailed customer service, no reply. Your kit is expensive so I expect it to last.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for reaching out again. We sure are sorry that this happened with your overshoes. We can see that our Team tried to get in touch with you April 10th, 13th, 18th, and 24th without a reply from yourself. We would be happy to assist you in this matter. Please email help@sealskinz.com to follow up on your earlier claim. We look forward to hearing from you. Kind regards, Sealskinz Team

Posted 1 year ago

“Bought a pair of l00%waterproof/windproof gloves.they were wet inside and out within 10 mins of playing in snow.contacted the company,and to be fair they replaced the gloves immediately.”

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Posted 1 year ago

“Your gloves are made by slaves in China. The English used to manufacture the best gloves in the world. Why can’t you do that any more? More people are becoming aware of the the slave trade. You should get ahead of that and start using workers in Great Britain”

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Posted 1 year ago

Thank you for leaving a review of our company. We understand your concerns and your feedback has been noted. All of our waterproof socks, oversocks, and our Ultra Grip gloves are manufactured here on site in King's Lynn, Norfolk, UK along with certain parts of our Fusion Control Gloves. Our non-waterproof, single layer socks are manufactured in Portugal. The rest of our gloves, hats, and overshoes, are manufactured in China to our specifications with materials that have been sourced by ourselves. Our representatives regularly visit, inspect and audit the factories in which our products are produced to check that our strict quality standards are met. This also applies to manufacturers to ensure workers have a fair working wage and that working conditions meet our set standards. With regards to our products themselves, all materials are ethically sourced. We take care to adhere to all government regulations regarding welfare and conduct in all aspects of our business and manufacturing processes. We hope this information is able to alleviate some of your concerns. Kind regards, Sealskinz Team

Posted 1 year ago

“my order was lost for months”

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Posted 1 year ago

Thank you for taking the time to review Sealskinz. We are sorry that your parcel did not arrive in the time expected but we can now see that this was re-shipped to you successfully.

Posted 1 year ago

“I purchased a pair of your Waterproof Warm Weather Mid Length Socks with Hydrostop back in early March. I wore them 1 time for about a 5 mile hike in a light rain. I don't know if the Hydrostop failed. Or, if the water penetrated the material. Regardless, the socks failed to keep the water out. I exchanged e-mails with your customer service and eventually got a refund. However, we could not come to any agreement as to what "Hydrostop" means. To me, it means it stops water. Per your customer service, it means "The Hydrostop band inside the cuff provides a closer fit of the cuff to the leg to help reduce the amount of water that can freely run inside however, as it cannot provide a vacuum or watertight seal, it cant prevent water from entering completely and some will still enter if the cuffs are uncovered in the wet. We do recommend that all products are worn tucked under clothing to prevent this from happening.". So... Hydrostop really means Hydroreduce in the marketing world? You get a 1 star out of 5 only because there is no option for 0 stars.”

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Posted 1 year ago

“Can not recommend these products. Low quality items sold with a high price tag. There are far better products available from other brands.”

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Posted 1 year ago

“Friendly efficient service”

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Posted 1 year ago

“Poor communication, misrepresented product terrible customer service”

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Posted 1 year ago

Thank you for your review. We have looked into your reported issue with our Consumer team and we can see that a PayPal case had been raised to report a waterproofing issue with your new gloves. Our consumer team had reached out to you via PayPal, email, and telephone, but had been unable to connect with you to discuss the issue further or receive a warranty claim form to allow the issue to be logged and processed. The team issued a full refund for the order without a warranty claim through PayPal for you as we will always do our best to make things right where we can. We are very sorry that this issue had affected your order.

Posted 1 year ago

“Terrible service”

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Posted 1 year ago

Thank you for your review. We have looked into your reported issue with our Consumer team and we can see that due to a system error, your parcel had shipped on our standard US delivery service and not express. Unfortunately, we are unable to amend courier services once a parcel has been shipped, but we can see that the team had communicated with you to acknowledge your disappointment and apologize and to process a partial refund of the funds paid for your order in way of an apology for the issue. We will always do our best to make things right where we can and we are very sorry that this issue had affected your order.

Posted 1 year ago

“Whilst the overshoe may be good. The size guide is an absolute pack of lies, not even close.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry to hear that sizing was not as expected for you on this occasion. The size guides for our Overshoes are intended to provide a guide to the size that may best suit based on your shoe size. However, the final fit can vary as, unlike feet which are for the most part, similar in shape and structure, there is a vast range of footwear in all types of materials, sole thicknesses, fastener types, and with different external features. This can all affect the size, shape, width, and height of the shoe and in turn determine and affect the final fit of the Overshoe. We offer a wider range of sizes to try and accommodate as large a range of shoe sizes as possible and we also offer a variety of models to try and accommodate all types of footwear. Our Consumer team is always on hand to offer quick and helpful advice and they can be contacted at any time through our website or via email at help@sealskinz.com.

Posted 1 year ago

Sealskinz Ltd is rated 4.5 based on 3,722 reviews