Sealskinz Ltd Reviews

Name: Sealskinz Ltd
Address: Nelson House, 9-10 Nelson Business Park,, Bergen Way,, King's Lynn, Norfolk
Rating: 4.42

4.4 Rating 6,080 Reviews

85 %

of reviewers recommend Sealskinz Ltd

4.4

Based on 6,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Sealskinz Ltd 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

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“My package has still not arrived”

Helpful Report

Posted 3 days ago

Hello Ayush, Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order and understand how frustrating this must be. Your situation is important to us, and we are actively working to resolve it. Please check your email for further assistance regarding your order. We appreciate your patience and understanding during this time. Warm regards, Sealskinz Team.

Posted 6 hours ago

“Ordered items on April 27. Company charged my credit card promptly. Now May 29th and still waiting for the product to even ship. Cannot attest to the quality of the products since I do not have it yet. At this time, I cannot recommend Sealskinz. I will re-evaluate if I ever receive the products.”

Helpful Report

Posted 4 days ago

Hi Scott, Thank you for your feedback. We’re really sorry to hear about the delay with your order. We understand how frustrating it can be to wait, and we appreciate your patience during this time. One of the team will be in touch in regards to your order. We do apologise for delay. Warm regards, The Sealskinz Team

Posted 3 days ago

“tey are not wateroroof and I' m freezing in it at temperatures about - 5 degrees.”

Helpful Report

Posted 5 days ago

Hi Arne, Thank you for your review. We're very sorry to hear this was your experience. Please consider emailing help@sealskinz.com for assistance or filling out a Claim Form through our website: https://eu.sealskinz.com/pages/sealskinz-guarantees We look forward to assisting you further. Kind regards, Sealskinz Team

Posted 5 days ago

“First time wearing them, went golfing on a slightly rainy day. Even tried avoiding puddles etc and still got very wet inside. Not what I was expecting from waterproof.”

Helpful Report

Posted 3 weeks ago

Hi Jake, Thank you for sharing your experience with us. We're truly sorry to hear that your first outing did not meet your expectations regarding waterproof capabilities. Your feedback is important, and we will take it into consideration as we strive to deliver quality products. If you have any further comments or need assistance, please don't hesitate to reach out. Best wishes, The Sealskinz Team

Posted 3 weeks ago

“Purchashed Sealskinz Upwell "Waterproof" and heated gloves on 20th November 2024 for use in wet and cold weather cycling. Extremely disappointed with them and will not use again. Massively overstated waterproof properties, very poor battery charging instructions, unsuitable product for wet weather cycling, extremely poor customer support in response to the detailed feedback I provided to Sealskinz. After 4 months, still no reply, only A! geneterated holding messages. DO NOT PURCHASE FOR WET WEATHER CYCLING.”

Helpful Report

Posted 4 weeks ago

Hi Rob, Thank you for taking the time to share your experience with our Upwell gloves. We're truly sorry to hear that you found the waterproof properties lacking and that you faced issues with battery instructions. Your feedback is incredibly valuable, and we have reached out to you in regards to this. Best wishes, Sealskinz Team

Posted 3 weeks ago

“I got a voucher from you due to your waterproof guarantee. I then bought new items. All was well. One of my new items were socks and after first was they looked in bad shape. I wrote back to you. Wanted a full refund as they were new. Was informed I could only have £6 refund instead of the £17 I paid for them as originally my item that I needed the waterproof guarantee voucher was bought at Cotswolds Outdoor. I find this really annoying and have decided not to get refund as I would be loosing money. What was especially annoying was you sent me a script saying you expect this from wool socks.”

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Posted 1 month ago

“The gloves don't breathe and fill with sweat - wet cold hands, awesome.”

Helpful Report

Posted 1 month ago

Hi Bryon, Thank you for your feedback on the gloves. We're truly sorry to hear that they haven't performed to your expectations and that you've experienced issues with breathability. Your input is valuable to us as we work to improve our products. If you'd like to discuss your experience further, please feel free to reach out to our customer service team. Best regards, Sealskinz Team

Posted 1 month ago

“These expensive socks are just not doing the trick. I use them for work. I work sanitation for a milk plant and they don't keep my feet dry at all. Kind of a waste of money...”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your feedback regarding the socks. We're genuinely sorry to hear that they haven't met your expectations for keeping your feet dry while you work. We appreciate you sharing your experience, as it helps us identify areas for improvement in our products. One of the team will bein touch to see if we can resolve this for you. Best regards, Sealskinz Team

Posted 1 month ago

“Sealskinz are good at chasing you for feedback - but when you try & chase them for what you consider faulty goods they’ve sold you they are equally as good at completely ignoring you”

Helpful Report

Posted 2 months ago

Hi MR, Thank you for sharing your feedback with us. We apologize for the experience you've had regarding your concerns with the faulty goods. Customer feedback is essential for us, and we strive to address all inquiries in a timely manner. We have contacted you directly in regards to this issue as unfortunately we are unable to locate any communication other than the reviews. If you would like to provide more details, please reach out to our customer service team, and we'll do our best to assist you. Best regards, Sealskinz Team

Posted 2 months ago

“I ordered a pair of ladies gloves. They cost about $100 You sent the wrong size. I contacted your customer service. They told me I have to pay to replace my order that you made the size mistake of. That’s terrible customer service. I’ll never buy anything from you again. And I’ll certainly be sure to inform everyone I know of your terrible customer service.”

Helpful Report

Posted 2 months ago

Hi Sharon, Thank you for sharing your feedback with us. We sincerely apologize for the mix-up with your order and for any frustration this has caused. Customer satisfaction is very important to us, and we understand how disappointing it is to receive an incorrect item. Unfortunately we have not yet received any communication from you. We have contacted you directly in order to get this issue resolved for you. Kind regards, Sealskinz Team

Posted 2 months ago

“It took 4 attempts, 2 prices, 2 times my money was taken to buy a birthday present. Items listed on the site and monies taken for out of stock.”

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Posted 2 months ago

“The zipper on the jacket isn’t working. I’ve made multiple attempts to contact Sealskinz with no response.”

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Posted 2 months ago

“Payed it but never got them”

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Posted 3 months ago

“Gloves fell apart after only a couple of weeks company said it was accidental damage, had a pair previously that lasted 3 years, customer service was appalling, clearly the items were faulty”

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Posted 3 months ago

“i have already sent email few weeks ago but no reply - Dear Sealskinz Team, I recently placed an order with you (Order Number: UK355477) for two pairs of waterproof socks. However, the ones I received are the thin version, whereas I have consistently ordered the thicker version over the past several years. I have been a long-time customer of Sealskinz, purchasing from you for the last 10 years. While I have often used the guest checkout, my previous orders have always been for the thicker waterproof socks. If you check my past orders under my name and address (2A Holly Park Drive, Bradford BD7 40A), you will see that I have consistently bought the same type. I'd like to return these two pairs and get the correct thicker version instead. Please let me know: 1. The return process for these socks. 2. The correct item reference for the thicker version. 3. Whether there's any additional cost I need to cover for the exchange. Id appreciate your guidance on this so we can resolve it smoothly. Looking forward to your response. My mobile number is below: Best regards, Ishfaq Farooq”

Helpful Report

Posted 3 months ago

“didn‘t get the package at all after 1 month”

Helpful Report

Posted 3 months ago

“Never received my order”

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Posted 3 months ago

“Prices just seem to go up and up and up. If u buy an item if u like and want to buy same again not long after it's INCREASED hugely in price. It's profiteering. Despicable profiteering. Thks”

Helpful Report

Posted 3 months ago

“You sent me the wrong size and the wrong colour that I ordered very frustrating when you are charging a premium price please send me the correct size and colour i ordered”

Helpful Report

Posted 3 months ago

“Warte seit 3 Wochen auf meine Lieferung. Jetzt scheint sie unzustellbar zurück zu gehen. Der Service antwortet nicht auf meine Mails.”

Helpful Report

Posted 3 months ago

Sealskinz Ltd is rated 4.4 based on 6,080 reviews