Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,080 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it says. Doesn't move on the floor”

Helpful Report

Posted 1 year ago

Thank you for your excellent 4-star review, Joan! We're glad to hear that the rug does exactly what you expected and stays in place on the floor. If you have any further feedback or need assistance, feel free to reach out. Enjoy your rug!

Posted 1 year ago

“Firstly, fairly pricey. I expected top quality for this price, but have seen better in shops since we ordered the runner. Second ,long delivery time and was not delivered on the day specified due to mix up at depot. Third ,has been down six days now, but still has creasing evident and we have to constantly pull and straighten the runner to improve the appearance. Not great.”

Helpful Report

Posted 1 year ago

Hi Mr Milford, Thank you for your review, although naturally we are really sorry to see that you are not happy with the product. In terms of the lead time of the product, I can see that at the time of your order this was listed on our site with a lead time of 4-8 weeks. We do allow customers to place preorders on our site based on when the product is due back into stock so that you can be confident that the perfect runner for your home is coming soon! In terms of the runner, this is a very low profile reversible runner which does not have a combined anti slip backing with it, which may be the cause of the runner not laying flat fully for you. Would yo ube kind enough to send us some images through to help@runrug.com and our team will gladly look to support. Kind regards runrug.com

Posted 1 year ago

“perfect at the price and fast delivery”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Robert! We're so glad to hear that you found our product to be perfect for the price and that it arrived quickly. Your satisfaction is truly important to us! If you have any questions or need assistance down the line, feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“I never received my order”

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Posted 1 year ago

Hi Laura Thank you for your review, although we are really sorry to read of the delay with the delivery of your order. I can see at the moment a colleague is working with the courier to investigate exactly what the issue is and support with the quick delivery for you. As soon as they have an answer today we will be in touch to advise of the next steps and the expected delivery date. Apologies for the inconvenience. runrug.com

Posted 1 year ago

“We love our new runners. The process was easy and quick.”

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Posted 1 year ago

Thank you for the wonderful 5-star review! We're so happy to hear that you love your new runners and that the process was easy and quick for you. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, please don’t hesitate to get in touch. Enjoy your runners!

Posted 1 year ago

“I'm a touchy-feely type of person when it comes to making shopping choices. We were hestitant to make this purchase but the visual application provided on Runrug's site was very helpful in solidifying our choice. The shipment arrived earlier than expected to our surprise. Upon laying it out in our very long hallway, it elevated our clean line modern look that we envisioned.”

Runrug 5 star review on 15th December 2024

Helpful Report

Posted 1 year ago

Thank you so much for the glowing 5-star review, Deborah! We're thrilled that you found our visual application helpful in making your purchase decision. It's wonderful to hear that your shipment arrived earlier than expected and that your new rug beautifully complements your modern hallway. Your satisfaction truly brings us joy! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your fantastic new space!

Posted 1 year ago

“Looks lovely. Feels great.”

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Posted 1 year ago

Thank you for the lovely 5-star review, Thomas! We're delighted to hear that you find your rug both lovely and great to the touch. Your satisfaction means the world to us! If you have any questions or need assistance in the future, feel free to get in touch. Enjoy your beautiful new addition!

Posted 1 year ago

“Great experience. Runrug was so easy to work with. Great selection & variety of styles. I will definitely use Runrug again. Highly recommend them.”

Runrug 5 star review on 13th December 2024

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Posted 1 year ago

Thank you for the amazing 5-star review! We're delighted to hear that your stair runner is a perfect match for your beach house decor and that you were able to save significantly with us. It’s great to know the “Hollywood” install method worked out well for you, providing that custom look you wanted. Your satisfaction is what drives us, and we can’t wait to serve you again in the future. Enjoy your beautiful new runner!

Posted 1 year ago

“A company that goes beyond the normal levels of customer service highly recommended”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star review, Nigel! We are truly delighted to hear that you felt our customer service exceeded expectations. Your recommendation means the world to us! If you ever need assistance or have any questions in the future, please don’t hesitate to get in touch. We’re here to help!

Posted 1 year ago

“Very efficient service and pleased with the result.”

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Posted 1 year ago

Thank you for the great 5-star review, Susan! We're delighted to hear that you found our service to be efficient and that you're pleased with the result. Your satisfaction means a lot to us! If you need any further assistance or have questions in the future, just let us know. Enjoy your new rug!

Posted 1 year ago

“Superb quality and true to picture. Efficient service, well worth the price. Highly recommended.”

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Posted 1 year ago

Thank you for the amazing 5-star review, Jenny! We’re delighted to hear that you found the quality superb and that our service met your expectations. Your recommendation means a lot to us! If you ever need assistance in the future, feel free to reach out. Enjoy your purchase!

Posted 1 year ago

“Beautiful product and exemplary customer service.”

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Posted 1 year ago

Thank you for the amazing 5-star review! We're delighted to hear that you find our product beautiful and that you appreciated our customer service. Your kind words mean a lot to us! If you ever need assistance or have any questions in the future, don’t hesitate to get in touch. Enjoy your lovely new rug!

Posted 1 year ago

“Good quality rugs. Color matched good. Very happy!”

Runrug 5 star review on 12th December 2024

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star review, Lawrence! We're delighted to hear that you're happy with the quality of the rugs and that the colors matched perfectly. Your satisfaction means the world to us! If you ever need assistance or have any questions in the future, feel free to reach out. Enjoy your beautiful new rugs!

Posted 1 year ago

“My runner arrived more quickly than expected and I am loving the quality of the product. Exactly what I wanted.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful 5-star review, Beulah! We're so glad to hear that your runner arrived quicker than expected and that you love the quality. It's our goal to provide exactly what our customers want, and your feedback truly makes our day! If you need anything else, just let us know. We hope you and your pup enjoy your lovely new runner!

Posted 1 year ago

“I am not very happy. I have not received my order yet after three months. I live in Toronto and ordered my stair runner from Runrug Canada on Sept 7 2024. After several delays it was finally shipped December 6. Three, yes three months. Communication was non-existent until I reached out to them. It was finally shipped on December 6th by DHL and their tracking was excellent. It finally arrived in Toronto on December 9th, however it has now disappeared. The tracking just stopped with a convoluted message saying that they will “attempt” to deliver on Dec 11. It never arrived on the 11th. Today is December 12 and DHL has started an investigation. I have no idea when I will receive this order and looks like we will not have carpet on our stairs before Christmas.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review - although I am really sorry to see of the disappointment with your order! I can see that we did experience a delay with the delivery of the stock, which pushed your order back from the original dispatch date in mid November to being early December. We do sincerely apologise for this, which was unfortunately outside of our control, although we are working closely with the supplier to ensure that this does not happen again. I have just been looking into the tracking and I can see that your order does now show as delivered on the 13th December. Firstly I hope that the runner was at least worth the wait and will give the perfect look for your stairs, but naturally this delay in the shipment is also not what we expect, so I will refer this to our courier for information as to what the issue was exactly. We do look to constantly review our service to make sure that we are hitting the highest levels possible at all times, so your feedback is genuinely appreciated - although please accept our apologies for the issues. If we can help in anyway, please do not hestiate to get in touch with us at help@runrug.com Kind regards.

Posted 1 year ago

“Very pleased with my choice of rug great quality and quick delivery highly recommend”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star review, Tom! We're delighted to hear that you're pleased with your rug and that it met your expectations in quality and delivery time. Your recommendation means a lot to us! If you ever need assistance or have questions in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“Good quality stair underlay and grips at a great price. Will definitely shop here again!”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review, Deborah! We're delighted to hear that you found our stair underlay and grips to be of good quality and at a great price. Your support means a lot to us! If you ever need anything else, don't hesitate to reach out. We look forward to welcoming you back soon!

Posted 1 year ago

“Happy with the prompt service and the rug received”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Kathie! We're so pleased to hear that you are happy with our prompt service and the rug you received. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“Absolutely love this company and the amount of rug options they have online. Colors are true to their online pictures and their delivery was quicker then i was expecting.”

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Posted 1 year ago

Thank you for the amazing 5-star review, Kenneth! We're delighted to hear that you love our extensive range of rug options and that the colors matched your expectations. It's great to know that your delivery was quicker than anticipated! Your feedback means a lot to us. If you need any assistance or have questions in the future, please feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“Rug was delivered quickly and the quality is excellent. Very satisfied.”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star review! We're delighted to hear that your rug was delivered quickly and that you're pleased with the quality. Your satisfaction is what drives us! If you need assistance or have any questions in the future, don't hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

Runrug is rated 4.7 based on 8,080 reviews