Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,552 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Runrug where have you been all my life? I can't believe the massive choice in designs, types of carpet & most of all size options in hall runners. Plenty of information on thumbnail pages with very well detailed information on the product listing pages. I did worry the images may be showing products in an enhanced way but nothing of the sort. The rugs look exactly same as online. My images may not do them justice but the rugs look just like the items depicted in the listings. I have veered away from wool this time as I seem to need to renew them so often. I have a rescue bird & he doesn't always make it to 'his perch loo' The rugs I chose are of best quality & a good brand. I have already spot cleaned, after my bird, few times in the 4 days since laying them & not a mark shows. I ordered on a weekend 3 sizes for my 3-way hall. The rugs were down on my hall floor by Wednesday, so less than 3 business days. I cannot praise Runrug enough. I will be back!”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for your glowing review! We're so pleased to hear that you found our extensive selection of designs and size options to be just what you were looking for. It's fantastic to know that the rugs matched your expectations in both quality and appearance. We're glad they’ve held up well even with your rescue bird around! Your feedback truly means the world to us, and we’re thrilled to hear you’ll be returning. We can't wait to serve you again! Warm regards, Team Runrug

Posted 1 year ago

“Fast service very good”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your fantastic review! We're delighted to hear that you experienced our fast service and that you’re pleased with your purchase. Your satisfaction means a lot to us! We look forward to having you back soon! Warm regards, Team Runrug

Posted 1 year ago

“Ordered samples. They arrived in a timely manner.”

Helpful Report

Posted 1 year ago

Hi Pamela, Thank you for your great review! We’re delighted to hear that your samples arrived promptly. Your satisfaction is our top priority, and we’re glad to know you’re pleased with the service. We look forward to helping you find the perfect rug soon! Warm regards, Team Runrug

Posted 1 year ago

“Absolutely delighted with my carpet runners! Good quality at an affordable price and superfast delivery. And customer services incredibly helpfull. Extremely grateful and will definitely order from you again. Thank you.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear that you’re absolutely delighted with your carpet runners. It’s great to know that you found our quality and prices to your liking, and that our speedy delivery and helpful customer service made a positive impact on your experience. We're grateful for your kind words and can’t wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 1 year ago

“We are so happy with our purchases from Runrug. They processed both orders really fast and the rugs were delivered two days after ordering. 2 days!! The ones we purchase are beautiful and perfect for both areas... they're perfect because we could order any length we wanted. I highly recommend. 5 stars”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you for your wonderful review! We’re thrilled to hear that you're so happy with your purchases and that our fast processing and delivery exceeded your expectations. It’s fantastic to know that the rugs are perfect for your spaces! We truly appreciate your high recommendation. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“The samples i ordered were a very generous size. I was very surprised. Now I just have to decide on which one to order since they are all amazing. The quality of the rugs seem to be of very high quality.”

Helpful Report

Posted 1 year ago

Hi Kerry, Thank you for your amazing review! We're thrilled to hear that you found our samples to be generous and of high quality. It’s wonderful to know that you’re having a hard time choosing because they all impress you! Your satisfaction is incredibly important to us. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“On time product 1st class”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your fantastic review! We’re delighted to hear that your product arrived on time and that you consider it first-class. Your satisfaction is incredibly important to us, and it’s wonderful to know we’ve met your expectations! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Nice rug but a bit too expensive for what I received. Quick delivery”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your feedback! We’re glad to hear you like the rug and appreciate the quick delivery. We understand that pricing is an important factor for our customers, and we strive to offer products that balance quality with value. Your comments are important to us as we continue to refine our offerings. We hope to serve you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Nice hall runner, good quality.”

Helpful Report

Posted 1 year ago

Hi Nina, Thank you for your lovely review! We’re so glad to hear that you’re pleased with your hall runner and that you found it to be of good quality. Your satisfaction means the world to us! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Very pleased with my new Runrug. After ordering 3-4 samples, I chose my favourite. Very speedy and efficient service.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We’re so pleased to hear that you found your perfect Runrug after trying out our samples. It's fantastic to know that our service met your expectations with speed and efficiency! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Runner was exactly as pictured and is beautiful! Would definitely order again and recommend to friends.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your amazing review! We’re thrilled to hear that your runner is just as you imagined and that you find it beautiful. Your recommendation means so much to us! We can’t wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 1 year ago

“Had pieces missing”

Helpful Report

Posted 1 year ago

Hi Rachel, Thank you for your feedback. I’m really sorry to hear that your order was missing some pieces. It's definitely frustrating and not the experience we want our customers to have. We take these concerns seriously and want to help resolve this for you. Please reach out to us at help@runrug.com so we can assist you with this issue and ensure you receive everything you need. Your satisfaction is important to us, and we appreciate your patience as we sort this out. Warm regards, Team Runrug

Posted 1 year ago

“Our stair runners are beautiful. The quality of this carpet is superior. We needed something that could handle a stairwell that is in our entryway of our condo. It was quick delivery and the carpet was easy to install over the stairwell rugs with commercial double stick tape.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for your amazing review! We’re thrilled to hear that you're enjoying the beauty and quality of your stair runners. It's great to know that they fit perfectly in your entryway and that the installation was a breeze with the double stick tape! We appreciate your feedback and look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“So helpful and delivered super fast lovely stair runner”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for your amazing review! We’re thrilled to hear that you found our service helpful and that your lovely stair runner arrived super fast. Your satisfaction is our top priority! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Fast delivery, good product and decent price”

Helpful Report

Posted 1 year ago

Hi Alistair, Thank you for your great review! We’re thrilled to hear that you enjoyed our fast delivery, good product, and decent price. Your satisfaction is our priority, and it’s fantastic to know we met your expectations! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Excellent service good quality”

Helpful Report

Posted 1 year ago

Hi Nora, Thank you for your wonderful review! We’re thrilled to hear that you appreciated our excellent service and good quality products. Your satisfaction is our priority, and it’s fantastic to know we’ve met your expectations! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“This is the second time I have used runrug. I find there runners really good quality and look really nice. The selection of sizes and designs are great. A really good delivery and updates. I highly recommend and will use again. Keep up the good work.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you so much for your fantastic review! We’re thrilled to hear that you found our runners to be of great quality and appreciate the variety of sizes and designs we offer. Your kind words about our delivery updates mean a lot to us! We can’t wait to assist you again in the future. Warm regards, Team Runrug

Posted 1 year ago

“Really good quality, fast delivery and perfect measurements!”

Helpful Report

Posted 1 year ago

Hi Bala, Thank you for your amazing review! We're so glad to hear that you are pleased with the quality and measurements of your rug, as well as our fast delivery. Your satisfaction truly means a lot to us! We look forward to having the pleasure of serving you again! Warm regards, Team Runrug

Posted 1 year ago

“Well made product. Delivered on time. Tends to curl a little when placed on a carpeted floor ; better performance on a solid floor. However doesn't 'creep' when on carpeted surface.”

Helpful Report

Posted 1 year ago

Hi R, Thank you for your thoughtful review! We’re delighted to hear that you found our product well made and enjoyed the timely delivery. Your feedback about the performance on different surfaces is very helpful and appreciated! We look forward to serving you again soon. Warm regards, Team Runrug

Posted 1 year ago

“I ordered a runner rug which is usually used for covering halls? Paid £30 and it was just like a door mat which isn't what I wanted? It's of no use to me at all?”

Helpful Report

Posted 1 year ago

Hi Kate, Thank you for taking the time to share your feedback. I'm sorry to hear that the runner rug didn’t meet your expectations. It’s understandable that you were looking for something suitable for your hall, and I truly regret that the product you received felt more like a door mat. Looking into your order it does show that the piece you have ordered from us was a 60cm long item - we do offer our customers a selection of sizes ranging from 30cm to 30m to get the perfect option for your home. So that we can look to support, please could you contact us using help@runrug.com advising on the size that you need and we would be more than happy to help. Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,552 reviews