Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,556 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Absolutely love my runner. It's lush”

Runrug 5 star review on 3rd February 2025

Helpful Report

Posted 1 year ago

Hi Karen, Thank you so much for your lovely review! We're absolutely thrilled to hear that you love your runner and that it has brought a lush touch to your space. Your satisfaction means the world to us, and we appreciate your kind words! We look forward to seeing you again soon! Thank you, Runrug

Posted 1 year ago

“Excellent service & product as described. Ordered mid afternoon, delivered first thing next morning. Goods arrived before confirmation of despatch message.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service and that your order arrived so quickly. It’s always our goal to make the shopping experience as seamless as possible. We appreciate your kind words about our product, and we look forward to serving you again in the future! Thank you, Runrug

Posted 1 year ago

“Ordering was easy, order was filled quickly and delivered within days of ordering. Ordered on a weekend and rug was delivered on Wednesday. Exceptional!!”

Helpful Report

Posted 1 year ago

Hi Lee-Anne, Thank you for your fantastic review! We're so pleased to hear that you found the ordering process easy and that your rug arrived so quickly. We always strive for exceptional service, so it's wonderful to know we met your expectations. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug

Posted 1 year ago

“First time user ........ Will not be my last :)”

Helpful Report

Posted 1 year ago

Hi Vic, Thank you for your fantastic review! We're so glad to hear that your first experience with us was a positive one. It’s wonderful to know that you’re excited to shop with us again! Your support means a lot to us, and we can’t wait to welcome you back for your next order. Thank you, Runrug

Posted 1 year ago

“Delighted with the two rugs we bought. Good quality and true to colour.”

Helpful Report

Posted 1 year ago

Hi Lilian, Thank you for your kind review! We're thrilled to hear that you're delighted with your rugs and that the quality and colour met your expectations. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug.

Posted 1 year ago

“Only one comment the second rug ordered from you turns out to be a lot darker than we ordered and picture on your websit”

Helpful Report

Posted 1 year ago

Hi Clive, Thank you for your feedback. We're sorry to hear that the rug appears darker than expected. While we do our best to ensure our website images are as accurate as possible, variations can sometimes occur due to lighting and screen settings. If you'd like to discuss this further, please reach out to our team—we’d be happy to help in any way we can. Your satisfaction is important to us, and we appreciate your support! Help@runrug.com Thank you, Runrug

Posted 1 year ago

“Runners are beautiful. Exactly what I was looking for. Speedy delivery. Pleasant communications with company.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your lovely review! We're delighted to hear that the runners were exactly what you were looking for and that you were happy with the speedy delivery and our service. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug

Posted 1 year ago

“Very pleased with my order will definitely be using this company for rugs again good quality and great service”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thank you for your lovely review! We're delighted to hear that you're pleased with your order and that you’ll be choosing us again for your rugs. Your kind words about our quality and service mean a lot. We look forward to helping you again in the future! Thanks again, Runrug

Posted 1 year ago

“Tried a few types of runner but this is just what we wante, non-slip and jst the size we needed. We will be baxk!!”

Helpful Report

Posted 1 year ago

Hi Colin, Thank you for your great review! We're so pleased to hear that you found the perfect runner—just the right size and non-slip too! 😊 We look forward to welcoming you back again soon! Thank you, Runrug

Posted 1 year ago

“Brilliant products, good value, prompt deliveries. The team went out of their way to find me an offcut of a discontinued runner - thank you Joe and Iain!”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for your fantastic review! We're thrilled to hear that you're happy with our products, value, and prompt deliveries. It’s especially great to know that Joe and Iain could assist you in finding the offcut you needed – we’ll be sure to pass along your kind words! We truly appreciate your support and look forward to helping you again in the future. Thank you, Runrug.

Posted 1 year ago

“Second time I have used runrug carpets good quality good prices will use again thankyou runrug”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your repeat business and for your kind words! We're delighted to hear that you're happy with the quality and pricing of our carpets. We truly appreciate your support and look forward to seeing you again in the future! Thanks, Runrug

Posted 1 year ago

“Ordered one day, delivered within 48 hours! Excellent rug - unfortunately I had ordered the wrong size so phoned Runrug to ask the next steps to returning the rug. Extremely helpful lady who emailed me the procedure and also a return label. So easy….am already thinking of replacing another rug and would have no hesitation in using Runrug again.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your fantastic review! We're so pleased to hear that you were happy with the speedy delivery and the quality of your rug. Mistakes happen, and we're glad our team could make the return process easy for you. We truly appreciate your kind words and would love to assist you again when you're ready for your next rug! 😊 Thank you, Runrug.

Posted 1 year ago

“Nice one quick delivery thanks”

Helpful Report

Posted 1 year ago

Hi Les, Thank you for your review! We're glad to hear you were happy with the quick delivery. We appreciate your support and hope to assist you again in the future! Thanks, Runrug.

Posted 1 year ago

“Love these rugs & wish I’d found this company sooner. Outstanding service too. Will absolutely be my go-to company for rugs. Placed order for one rug and it was delivered much sooner than advised. Ordered second rug over the weekend and realised on Monday that I’d selected the incorrect size. Phoned them and they changed the size for me over the phone - and the rug was delivered the next day. Can not fault service like this. What an amazing experience. 10/10”

Helpful Report

Posted 1 year ago

Hi, Wow! Thank you so much for your amazing review! We're absolutely thrilled to hear that you love your rugs and that our service exceeded your expectations. It’s great to know we could quickly assist with your size change and get your order to you so swiftly. Your kind words mean the world to us, and we truly appreciate your support. We look forward to being your go-to for rugs in the future! Thanks again! Runrug

Posted 1 year ago

“Quick delivery, top quality rug. made to measure rugs to suit your needs ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your fantastic review! We're delighted to hear that you’re happy with the quality of your rug and the quick delivery. It’s great to know that our made-to-measure service met your needs. We truly appreciate your support and look forward to assisting you again in the future! Thanks, Runrug.

Posted 1 year ago

“This is my third purchase from Runrug, and as with the previous two, delivery was very quick, and I'm delighted with the custom length hall runner - exactly what I wanted. Ordering was extremely easy on the website.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're delighted to hear that you're happy with your hall runner and that the ordering process was easy for you. It's fantastic to know that our quick delivery and service have met your expectations once again. We truly appreciate your loyalty and look forward to helping you with any future purchases! Thanks again! Runrug.

Posted 1 year ago

“Very efficient dispatch service. Informative to date.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind review! We're pleased to hear you found our dispatch service efficient and informative. If there's anything else we could have done for that all important 5th star, please let us know! We appreciate your support! Thank you, Runrug.

Posted 1 year ago

“Great carpet great price great company”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you so much for your kind words! We're delighted to hear that you're happy with your carpet, the price, and your experience with us. Your support means a lot, and we truly appreciate your feedback. If you ever need anything in the future, we’d love to help! Thanks again! Runrug

Posted 1 year ago

“I love my new runner, it’s great quality and the colours are perfect.”

Helpful Report

Posted 1 year ago

Hi Shantell, Thank you for your kind words! We're so happy you love your new runner. Enjoy! Thanks, Runrug.

Posted 1 year ago

“Massive choice, very good quality, totally happy with purchase.”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you for your kind words! We're thrilled you're happy with your purchase. Enjoy! 😊 Thanks, Runrug.

Posted 1 year ago

Runrug is rated 4.7 based on 8,556 reviews