Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,556 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Good quality rug delivered promptly”

Runrug 5 star review on 21st January 2025

Helpful Report

Posted 1 year ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rug and that the delivery was quick. We hope to see you again in the future. Thanks again! Runrug.com

Posted 1 year ago

“One of the best selections of Rug Runners. Very pleased with the quality and price of the 3 Rugs purchased. Although 2 of the rugs sent were the wrong size, Customer Services very quickly replaced the rugs within a few days.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rugs and we're happy to hear that our team quickly resolved the issue you sadly had. We hope to see you again in the future. Thanks again! Runrug.com

Posted 1 year ago

“What a lovely rug, even better than the photo!”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rug. We hope to see you again in the future. Thanks again! Runrug.com

Posted 1 year ago

“Very wide range and we were delighted to find the exact colours and extra long size for the hallway runner in stock.”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review! We're delighted to hear that you found the perfect colors and extra long size for your hallway runner. Your satisfaction is our priority, and it’s great to know our range met your needs. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 1 year ago

“Lovely rug but won’t lie flat. Any suggestions?”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review, Nina! We appreciate your feedback about the rug not lying flat. Sometimes, trying a bit of double-sided carpet tape or placing some heavy books on the corners can help it settle down nicely. We want you to enjoy your rug to the fullest! If these dont work for you, please could you contact our CX team using helpuk@runrug.com and we will happily look to advise further! If you have any more questions or need assistance, feel free to reach out. Happy decorating!

Posted 1 year ago

“Sent the wrong rug. The right one has now been sent. Helpful staff but that mistake shouldn't have happened!”

Helpful Report

Posted 1 year ago

Thank you for your review! We’re really sorry to hear about the mix-up with your rug. We're glad to know our staff were able to help you out, but we completely understand that such errors shouldn't happen. Your feedback is important, and we will work to improve our systems to prevent this in the future. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“1 foot long samples arrived a few days after when DHL announce it was delivered. DHL's tracking information is pathetic. No final delivery address is provided on their website so when it does not arrive on the day DHL says it arrived, you want to know what address it was mailed to. No such luck.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review! We sincerely apologize for the inconvenience you've faced with the delivery of your samples. We understand how frustrating it can be when tracking information isn’t clear, and we appreciate your feedback on DHL's service. We want to ensure you have a smooth experience with us, so if there’s anything we can do to assist further or if you have any questions, please feel free to reach out. We’re here to help! Best regards, runrug.com

Posted 1 year ago

“Easy ordering process, goods delivered on time”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 5-star review, Linda! We're delighted to hear that you found our ordering process easy and that your goods were delivered on time. Your satisfaction is incredibly important to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new items!

Posted 1 year ago

“Perfect fit, looks lovely!”

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Posted 1 year ago

Thank you for the amazing 5-star review, Tracy! We’re thrilled to hear that the fit is perfect and you love the look of your new rug. Your satisfaction brings us joy, and it’s wonderful to know it complements your space beautifully. If you ever have any questions or need assistance, don’t hesitate to reach out. Enjoy your lovely rug!

Posted 1 year ago

“Brilliant service great quality rugs”

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Posted 1 year ago

Thank you for the amazing 5-star review, Marilyn! We're thrilled to hear that you’re pleased with our service and the quality of our rugs. Your satisfaction means the world to us, and it’s wonderful to know we met your expectations. If you ever need assistance or have questions in the future, just reach out. Enjoy your beautiful rugs!

Posted 1 year ago

“The rug I ordered exceeded my expectations. The colors are as pictured and the quality is excellent. The measurements were spot on. I’m very pleased and would highly recommend this company.”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that the rug exceeded your expectations and that you’re pleased with the colors and quality. It's fantastic to know the measurements were spot on for you. Your recommendation means a lot to us! If you need any further assistance or have questions down the line, don’t hesitate to reach out. Enjoy your beautiful rug!

Posted 1 year ago

“Excellent service from order to delivery. First time I have used Runrug and will definitely order from them again.”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you had an excellent experience from order to delivery with us at Runrug. Your support means a lot, and we can't wait to assist you again in the future. If you need anything else or have any questions, don't hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“love the rugs so much have ordered and await the arrival of another”

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Posted 1 year ago

Thank you so much for the amazing 5-star review, Christine! We're thrilled to hear that you love your rugs and can't wait for your next one to arrive. Your enthusiasm means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy decorating!

Posted 1 year ago

“Love it great service very professional company”

Runrug 5 star review on 16th January 2025

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review, Ann! We're thrilled to know you loved our service and found us to be professional. Your satisfaction means the world to us, and we strive to maintain this high standard. If you need any further assistance or have questions in the future, don’t hesitate to get in touch. Enjoy your experience with us!

Posted 1 year ago

“Good quality, good price, quick delivery”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be of good quality at a great price, along with quick delivery. Your satisfaction means the world to us, and it’s wonderful to see that reflected in your experience. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy shopping!

Posted 1 year ago

“Item as described and arrived on time.Very pleased with my new rug.”

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic 5-star review, Susan! We're thrilled to hear that your rug arrived on time and as described. Your satisfaction is our top priority, and it's wonderful to know you're pleased with your new purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful rug!

Posted 1 year ago

“Loved the carpet, perfect measurements!”

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Posted 1 year ago

Thank you so much for the glowing 5-star review! We're thrilled to hear that you love your carpet and that the measurements are just right. It's always our goal to provide perfect fits for every space. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful new carpet!

Posted 1 year ago

“Excellent quality! I only received one runner instead of two so I emailed runrug and the company got back to me within a few hours and the second runner came within two days. Great service! I will definitely order from them again.”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star review, Jan! We're thrilled to hear that you had a positive experience with our customer service and that your second runner arrived quickly. Your satisfaction means a lot to us, and we appreciate you noting our commitment to great service. If you have any questions or need assistance in the future, don’t hesitate to get in touch. We look forward to serving you again!

Posted 1 year ago

“Thank you Joe! Thank you Runrug! I had ordered some stair runner rods, and had not seen the end of the invoice to see the expected delivery date. It was the day my installer was leaving town! I talked to Joe stateside, and he and DHL got me the rods three days before the due date, in plenty of time for installation. Such a relief! Thanks to all involved. And the rods are beautiful to boot!”

Runrug 5 star review on 14th January 2025

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic 5-star review, Stuart! We’re thrilled to hear that Joe and the DHL team were able to get your stair runner rods to you just in time for your installation. It’s great to know that you’re not only relieved but also happy with the beautiful rods. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your lovely new setup!

Posted 1 year ago

“Excellent quality and superb service. This is the second time I have ordered and would recommend to anyone.”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 5-star review, Mrs! We truly appreciate your kind words about our quality and service. It’s wonderful to hear that you've enjoyed your experience with us not just once, but twice! Your recommendation means the world to us. Should you need anything in the future or have any questions, don't hesitate to get in touch. Happy shopping!

Posted 1 year ago

Runrug is rated 4.7 based on 8,556 reviews