Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent wrong rug, tried to email but emails would not go through. Wrong email. Not happy.”

Helpful Report

Posted 1 year ago

Hi Samantha, It's very upsetting to hear that you received the wrong product and that you have had difficulties getting in contact with us. Please contact our Customer Service Team at help@runrug.com and we will work to resolve this :) We deeply apologise for any inconvenience caused by this mistake.

Posted 1 year ago

“The backing is different to one I bought previously, quality not as good. Not cut straight.”

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Posted 1 year ago

Hi Vanessa, Sorry to hear you're not satisfied with your order. If you haven't already, please contact our Customer Service Team at help@runrug.com.

Posted 1 year ago

“Possibly I order the wrong length and width. I wanted a runner for the hallway”

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Posted 1 year ago

Hi, Sorry to hear you ordered the wrong size. If you're still in need of our help, please contact our 'Customer Service Team'. Kind regards, Runrug

Posted 1 year ago

“After finding the ideal doormat at a great price, as they were much more expensive at other retailers, I hadn't received it after over a week. Couldn't get in touch by phone, so sent e-mail. I was advised the courier couldn't locate the item and it was probably lost. As it was the last one there was no possibility of it being replaced with the same one. The customer service was excellent and I received a full refund, but all in all very disappointing. Wouldn't purchase from this company again.”

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Posted 1 year ago

Hi Joan, It's very disheartening to hear you had an issue regarding receiving your order. It seems that this was due to a courier mistake, and we deeply apologise for any inconvenience this caused you, it's a shame we didn't have any more stock of this particular doormat so we completely understand why this was disappointing to hear. Again, we are truly sorry about this. Kind regards, Runrug

Posted 1 year ago

“We have not received our order or an update”

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Posted 1 year ago

Hi Lynn, We are disheartened to hear you have not yet received your order. I hope this is now with you, however, if you still need assistance with this matter... Please contact our 'Customer Service Team' (help@runrug.com)

Posted 1 year ago

“Ordered over 2 weeks ago still with the most useless unreliable delivery company in the world, still not delivered !!!! Complete useless muppets, why on earth do you use evri???”

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Posted 1 year ago

Hi Allan, We are truly disheartened to have heard this. If you haven't already, please contact us directly at help@runrug.com. Kind regards, Runrug

Posted 1 year ago

“I have not received my rugs yet.”

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Posted 1 year ago

Hi Duane, We are very disappointed to hear you haven't yet received your order. If you haven't already, please contact us directly at help@runrug.com and we will look into this for you.

Posted 1 year ago

“Paid for next day delivery did not happen”

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Posted 1 year ago

Hi Charles, Very sorry to hear about this! If you haven't already, please contact us directly (help@runrug.com) and we will look to sort this for you.

Posted 1 year ago

“I ordered a 21' runner. Took almost 2 months to receive it. I received a 16' runner! I paid almost 300.00$ for this not including the shipping and tax”

Helpful Report

Posted 1 year ago

Hi Tami, We are very disappointed to have heard this. Please contact us directly as soon as possible so we can make sure this is sorted for you. We deeply apologize for such inconvenience.

Posted 1 year ago

“This carpet turns up at tge ends I’m very disappointed”

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Posted 1 year ago

Hi Anita, Sorry to hear you weren't satisfied upon receiving your order. When runners are unpackaged they can sometimes lip up on the edges for a short period due to being rolled up during transit. If you haven't already, contact us directly for further assistance (help@runrug.com)

Posted 1 year ago

“The stair rug arrived quickly which was great, but it had lots of snags. Customer service seem very unhelpful , say to cut off the snags and try not to use in “high traffic” areas ! I said it’s for stairs so high traffic, they reply saying it should be ok but maintain it ! Not happy but have been offered to return it so will probably do that although the returns windows are not very flexible! Not impressed .”

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Posted 1 year ago

“You never answer the phone. Your products don’t look like they appear on your website. Deceiving the customer is not good.”

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Posted 1 year ago

“I ordered a runner from you that i needed to return as ordered wrong size. I have tried to call your customer service twice and left a message and still no response from you”

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Posted 1 year ago

“Runrug sent the wrong size but labeled it as the right size - basic stuff. In the end, they sent a free replacement without asking for the original item to be returned. Took a bit of discussion to get there. Additionally, DHL is a nightmare for delivery. I have just had the replacement arrive today after a lengthy saga on the phone with DHL. Took two weeks from start to finish and was exhausting. The rug looks ok but probably easier to nip out to Denelm next time. Thanks”

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Posted 1 year ago

“Not as advertised”

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Posted 1 year ago

Hi Madeline, Thank you for your review. I am very sorry to hear that you believe we haven't advertised something adequately. We'd love for you to reach out to us directly, so that we can look into this for you. We're always happy to work with our customers to resolve any problems they may have. We can assure you, we'll do everything we can to help you. help@runrug.com Thanks, Runrug.

Posted 1 year ago

“It was small. Not the right size. And too much money please refund me”

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Posted 1 year ago

Hi Pamela, Thank you for your review. Looking at your order I can see that you have just purchased one of our '1 foot' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'any length' rug runners. You, therefore, have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. Please contact us directly to discuss this further, we'll be more than happy to work with you. help@runrug.com Thank you, Runrug.

Posted 1 year ago

“Very disappointed you charge an extra fee after the point of sale. I do not see why an international payment was charged when the purchase was in stock in Australia. I will pursue this charge.”

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Posted 1 year ago

Hi Wayne, Thank you for taking the time to leave us a review! We can assure you, we do not charge any such further fees. The price you see on our website is the price that we charge you. Occasionally some of our overseas customers can receive 'transaction charges'. This is just due to us predominantly being based in the UK, we are more than happy to reimburse these charges for you. Please contact us directly to provide proof of these charges and I will authorize a refund for you. helpau@runrug.com Thank you, Runrug.

Posted 1 year ago

“The run was so small, I thought it was a table mat. I’m very disappointed”

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Posted 1 year ago

Hi Sharhonda, Thank you for taking the time to our company. We're sorry to hear that you're unhappy with your purchase. After reviewing your order, we have found that you requested a 1-foot section of Aztec Green. This size is regarded as a "sample" and is eligible for a refund if you make a further purchase. We have sent an email to the account linked to your order to discuss in more detail. Many thanks Runrug

Posted 1 year ago

“I have not received my rug. Once I do I can make a proper review.”

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Posted 1 year ago

Hi Gonzales, Thank you for your review. Having looked at the tracking information, I can see that you have now recieved your order. We're very sorry for any delays that you encountered. Would you perhaps consider changing your review to reflect your thoughts on the use/quality of the item you've purchased? We'd love to hear from you again regarding your overall experience. Thank you. Runrug.

Posted 1 year ago

“You sent me the wrong size and colour , I’ve ordered from elsewhere and I’ve asked for return instructions and a refund”

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Posted 2 years ago

Hi Joseph, Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your recent purchase. I know that you have reached out to us via email and we are arranging for the runner to be returned for a full refund. We always strive to deliver the best customer service and will try to rectify this issue for you as best we can. Thanks again Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,929 reviews