Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,788 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the order and delivery time was spot on.Excellent serv8ce”

Helpful Report

Posted 3 years ago

“The hall runner arrived promptly but was rolled and wrapped so tightly that even now after 6 weeks it hasn't fully flattened out which is annoying.”

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Posted 3 years ago

“Purchased a hallway runner, it arrived much earlier than expected. It wasn’t quite the same colour as online, Joe was extremely helpful in taking pictures of more runners in the factory and emailing them over, we haven’t come to a decision on one yet but will certainly be purchasing a runner through this extremely helpful and efficient company!!”

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Posted 3 years ago

“Quick delivery and beautiful rug/runner. Good quality and does what expected. There are some lovely designs on the web page so lots of choice to match any decor. The carrier tracking not best but I was home fortunately. Would recommend.”

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Posted 3 years ago

“Hallway runner and matching door mat. Unfortunately the two didn’t match in shade. Contacted the company and could not fault the customer service on rectifying the mistake. New runner dispatched immediately and other one uplifted. Easy transactions.”

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Posted 3 years ago

“Very good quick service. Was amazed how easy the whole process was. Fast delivery.”

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Posted 3 years ago

“Easy website to navigate, great product, great service. Like the many different dimensions of runners.”

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Posted 3 years ago

“Great quality and easy to install! I went into a well known carpet chain and was quoted £800 for a stair runner. Using runrug I managed to buy and install for less than £200. So worth it .. and I’m hopeless with DIY - the videos are really helpful. Couldn’t recommend more. Wish I could upload pictures with this review as it looks ace!”

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Posted 3 years ago

“Website is easy. Information clear to read. Order arrived earlier than anticipated and well wrapped. Rugs were at expected. I've had these runners before and you can scrub them outdoors and fibre bounces back. Colours don't fade. Would definitely recommend.”

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Posted 3 years ago

“Good depth of pile very satisfied.”

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Posted 3 years ago

“Very quick delivery. Good that you can get what length to suit you. Brilliant value. Would order again no problem.”

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Posted 3 years ago

“Fantastic buying experience and super fast delivery to North Scotland. Runners arrived as described, would highly recommend. Gel backing makes them virtually non slip on hardwood flooring. Superb allround”

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Posted 3 years ago

“Great selection of rugs, happy with our choice and it arrived quickly as described.”

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Posted 3 years ago

“Quick service no problems”

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Posted 3 years ago

“We will be using these runners in another house in a few months so I can't say how they look. I can say that the order was executed quickly and that the rugs are neatly rolled up and ready to go.”

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Posted 3 years ago

“A small communication problem which was quickly resolved by the customer service team, the runner is very nice too.”

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Posted 3 years ago

“Can't fault this company. They will go that extra mile for customer satisfaction, no need to hesitate just order with confidence.”

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Posted 3 years ago

“Great service. Easy to order. Arrived very quickly. I bought a hallway nonslip runner to stop my dog from running and slipping on the polished wooden floor. It works brilliantly and has not slipped/moved about at all. Very pleased customer.”

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Posted 3 years ago

“Very impressive service, efficient, lovely product- exactly as shown. Good quality, good price- would definitely recommend ?”

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Posted 3 years ago

“a first class company to deal with , such support from their customer service is hard to find these days . we can recommend this company to anyone knowing they will not be disappointed , will use them again.”

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Posted 3 years ago

Runrug is rated 4.7 based on 7,788 reviews