Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,159 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I put the rug on a LVT floor and slipped and fell. Rug is attractive but danger on smooth floor”

Helpful Report

Posted 1 year ago

Hi Madeleine, Thank you for your feedback. We're genuinely sorry to hear that your rug caused a slip and fall on your LVT floor. While we strive for our rugs to be both attractive and functional, we understand that safety is paramount. We recommend using rug grippers or non-slip underlays to help prevent any movement, especially on smooth surfaces. Your safety is our priority, and we appreciate your input as it helps us improve our products. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, runrug.com

Posted 1 year ago

“I ordered the Baroque stair runner,the delivery was fast,communication was good and quality of runner was excellent, I would definitely recommend 👌”

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Posted 1 year ago

“Fabulous runner rug - I was a bit worried about ordering online but am so happy with my runner, the quality is fantastic and the runner is beautifully finished. I'm really pleased with my order and delivery was so fast, ordered on a Monday and it arrived Wednesday.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review! We're so glad to hear that you love your fabulous runner and that the quality exceeded your expectations. It's always great to know that our fast delivery made your experience even better. If you need anything else, don’t hesitate to reach out. Enjoy your beautiful new addition!

Posted 1 year ago

“Amazing love my runner I'm ready to order another one really happy with my item thanks tersa it's comeing along nicely once I've done what me and my husband are doing I will show you ehat wee have done after I send for a bigger runner tersa 😍😍”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star review, Teresa! We're delighted to hear that you love your runner and are excited about getting another one. Your enthusiasm is contagious! We can’t wait to see what you and your husband create together. If you need anything at all, just let us know. Enjoy your beautiful runner! 😍

Posted 1 year ago

“Easy to deal with great quality and exceptional prices and a very reliable speedy service”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review, Susan! We’re thrilled to hear that you found our service easy to deal with and appreciate the quality and value we offer. Your kind words about our speedy service mean a lot to us! We look forward to assisting you again in the future. Enjoy your new rug!

Posted 1 year ago

“I wouldn't give you one star terrible service from start to finish”

Helpful Report

Posted 1 year ago

Good morning, thank you for your feedback, although I am sorry to see that you have had such a poor experience with us - we do pride ourselves on the service that we offer so this is genuinely disappointing to see. I can see that from the last contact we had with yourself that you had stated the courier had not left the product in the location that you requested. A member of our team did contact the courier to ask them to ensure that this was done for you. Please could you get in touch with us with any other issues that may have occured so that we can look to investigate these for you, to naturally put them right for both you and future customers. Kind regards runrug.com

Posted 1 year ago

“Excellent quality at an exceptional price. Highly recommended”

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Posted 1 year ago

“Rug is fabulous quality and very fast delivery. Will def purchase again.”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star review, Averil! We're thrilled to hear that you love the quality of the rug and that your delivery was fast. Your support means everything to us! We can't wait to welcome you back for your next purchase! Enjoy your fabulous rug!

Posted 1 year ago

“Well pleased, good product,delivery and price”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star review, Anthony! We’re very happy to hear that you’re pleased with the product, delivery, and price. Your feedback means a lot to us! If you ever need assistance in the future, just reach out. Enjoy your new rug!

Posted 1 year ago

“Nice design, color more of a taupe, lays flat on the floor and doesn't slip. Better than hardwood floor, but small dog still skids to a stop after running.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star review! We're delighted to hear that you love the design and color of the rug, and that it lays flat without slipping. It's great that it enhances your space! We appreciate your feedback about your dog; we always aim for the best experience. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“Great purple hall runner Arrived on time Looks exciting.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic 5-star review, Anthony! We're thrilled to hear that your purple hall runner arrived on time and that it adds excitement to your space. Your satisfaction is our ultimate goal! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“Excellent arrived as said , good quality thank you”

Helpful Report

Posted 1 year ago

Thank you for your fantastic 5-star review, Monica! We're delighted to hear that your order arrived promptly and that you're pleased with the quality. Your satisfaction is our top priority! If you need anything else, just let us know. Enjoy your new rug!

Posted 1 year ago

“Customer service was excellent with helping me out with an issue that I encountered. It was sorted out immediately and with minimal fuss. I have received my new runner and am very happy with my purchase. I highly recommend Runrug and will most definitely be using them again.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review, Nirmal! We’re thrilled to hear that our customer service was able to assist you promptly and that you’re happy with your new runner. Your recommendation means the world to us! If you ever need anything else, don’t hesitate to get in touch. Enjoy your beautiful purchase!

Posted 1 year ago

“As described. Good service”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 5-star review! We're thrilled to hear that everything was as described and that you enjoyed our service. Your support means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“It would be helpful if you added info on curled up ends.”

Helpful Report

Posted 1 year ago

Thank you for your helpful 4-star review, Alan! We appreciate your feedback regarding the curled up ends, and we understand how that information could be valuable for our customers. We're always looking for ways to improve, so your suggestion will be taken into consideration. If you have any other questions or need assistance, feel free to reach out. Enjoy your purchase!

Posted 1 year ago

“Runner that was delivered had a fault in it. I have been in touch and advised there are three ways to resolve. I have notified which way I want to go and still waiting on someone getting back to me with an offer.”

Helpful Report

Posted 1 year ago

Hi Neil, Thank you for your review, although I am sorry to see of the issue with the runner. Looking at the imagery this appears to be a piece of yarn caught up in the runner during the production, which naturally can happen when fibres become caught in the machinery - although we do make every effort to avoid this and it is a very rare circumstance. I can see that my colleague is working with you on a resolution at the moment so I hope we can improve your happiness with our products soon!

Posted 1 year ago

“Very happy with our selection.”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review, Geoff! We're delighted to hear that you're very happy with your selection. Your satisfaction is what we strive for, and we appreciate your support! If you need anything else in the future, feel free to reach out. Enjoy your new addition!

Posted 1 year ago

“I purchased a stair runner, area rugs for both top and bottom of the stairs and padding/wood strips for installation. Quality is better than expected for the price. Design was exactly as shown on the website and delivery was quick. I made an error while checking out to my delivery address and it was corrected in less than 24hrs after contacting customer service. Overall amazing experience. Highly recommend this company. 5⭐️”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review, Darlene! We're so glad to hear that you're pleased with the quality and design of your rugs, and that our customer service was able to assist you swiftly. Your recommendation means a lot to us! If you ever need anything else, we're just a message away. Enjoy your lovely new decor!

Posted 1 year ago

“Just what we wanted. Delivered in time”

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Posted 1 year ago

Thank you for the great 4-star review, Angela! We're thrilled that you received just what you wanted and that it arrived on time. Your feedback is important to us, and we're always here to help if you need anything else. Happy decorating!

Posted 1 year ago

“Amazing rug Beautiful colour combination, better than the pictures and very good quality.”

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Posted 1 year ago

Thank you for the wonderful 5-star review, Syed! We're so happy to hear that you find the rug amazing with such beautiful colors and quality. Your satisfaction is our priority, and your feedback inspires us to keep delivering the best. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your beautiful new rug!

Posted 1 year ago

Runrug is rated 4.7 based on 8,159 reviews