Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“arrived on time and the rug looked better then on the pc”

Posted 3 years ago

Hi Pauline, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your rug. Thanks again! Runrug

Posted 3 years ago

“The execution of the order; delivery; customer service; discussion with telephone operative Joseph regarding suitability and other pertinent problems, door clearance etc.; and (reluctantly) subsequent returns procedure were all carried out to a standard which I would rate excellent. It is very rare these days that you get this level of service. I will be revising my requirements and hope to order again soon. Mrs. Anne Barber”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with Joseph from our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“The pattern/colors matched exactly as pictured. Not extremely high quality, but nice for the price. FAST shipping - received ours 4 days after ordering.”

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Posted 3 years ago

Hello, Thank you for taking the time to review us! We're pleased to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Lovely rug , looks fab in my kitchen, just wish it could be available in a slightly bigger size 120x 200 or 220 , Other than that I love it Sue Northampton bought July 2023”

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Posted 3 years ago

Hi Sue, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Arrived quickly and very pleased with the rug”

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Posted 3 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Love it love it”

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Posted 3 years ago

Hi Alice, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Ordering was east and delivery was within 3 days. Excellent service.”

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Posted 3 years ago

Hi Linda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order and we're very pleased to hear the delivery was fast as well. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Not as advertised”

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Posted 3 years ago

Hi Madeline, Thank you for your review. I am very sorry to hear that you believe we haven't advertised something adequately. We'd love for you to reach out to us directly, so that we can look into this for you. We're always happy to work with our customers to resolve any problems they may have. We can assure you, we'll do everything we can to help you. help@runrug.com Thanks, Runrug.

Posted 3 years ago

“The doormat arrived well packed and in good time. The wrong one was sent but it looks similar so not a problem.. it still does the job..”

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Posted 3 years ago

Hi Carmen, Thank you for your positive review and although we're very sorry that we sent the incorrect product, we're happy to see you're pleased with it. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Great quality and good price, fitted on my stairs and went down a treat”

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Posted 3 years ago

Hi Alan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Delivery of carpetrun was excellent. It looks really good in my hallway.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Order was placed online & we had the runner within a few days. Very impressed with the quality of the runner since you really can't tell the quality in a photo.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Excellent delivery service and customer service. Joe helped me with exchange and always quick with replies to email.”

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Posted 3 years ago

Hi Mandy, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“It was small. Not the right size. And too much money please refund me”

Helpful Report

Posted 3 years ago

Hi Pamela, Thank you for your review. Looking at your order I can see that you have just purchased one of our '1 foot' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'any length' rug runners. You, therefore, have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. Please contact us directly to discuss this further, we'll be more than happy to work with you. help@runrug.com Thank you, Runrug.

Posted 3 years ago

“Really pleased with my hall runners. Excellent service with a quick delivery. Will definitely be making more purchases from Runrug.”

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Posted 3 years ago

Hi Carol, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Very pleased with my rug, delivered quickly.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Was it a sample? Very disappointed as I thought it was a runner. I'll have to use it as a rug,??”

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Posted 3 years ago

Hi Patsy, Thank you for your review. Looking at your order I can see that you have just purchased one of our '30cm' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'Any Length' carpet runners. You have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. If you would like to discuss this further, please contact us directly. help@runrug.com Thank you, Runrug.

Posted 3 years ago

“Very happy with the customer service and delivery time”

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Posted 3 years ago

Hi Anne, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“beautiful runner. Quick delivery. I would like if I could have ordered a rug pad along with the runner.”

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Posted 3 years ago

Hi Vera, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We do sell an 'anti-slip' underlay padding, however this isn't required with the product you purchased. This is because the product you have has a gel/latex non-skid backing. If we can help with anything else, please don't hesitate to contact us. help@runrug.com We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Very fast delivery, rugs were perfect”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug Reviews