Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,632 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very pleased with Runner, despite me making several errors when ordering the customer service department sorted the problem out with professional and first-class attention. I am VERY pleased with it. Would recommend to all.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“We love our new runner for our hallway. Great quality and came so quickly! Thank you so much”

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Posted 3 years ago

Hi Barbie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 3 years ago

“The runner matches my home color and serves as a gateway to the yard for our dog. The pile is unexpectedly lush and I love that it is washable. The colors are bright and match the website photo.”

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Posted 3 years ago

Hi Susan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 3 years ago

“Lovely every day rug with lovely colours just as pictured . Great service , delivery and communication!!”

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Posted 3 years ago

Hi Thomas, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 3 years ago

“Prompt delivery without any snags and helpful customer service. Many thx”

Helpful Report

Posted 3 years ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 3 years ago

“The rugs that I have bought are first class for what I wanted them for . Many thanks.”

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Posted 3 years ago

Hi Gavin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 3 years ago

“I am so thrilled with my Runrug Gingham Tweed Beige hallway runner. I was amazed to find a company that offered such a variety of sizes, designs and materials. I needed a very narrow hallway runner 7.5m long that would look like sisal but would be easier to clean. This has ticked all the boxes. In the photo I still have some floor protector underneath one end while waiting for some dusty work to be done but I couldn't wait to see what it looked like!”

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Posted 3 years ago

Hi there, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 3 years ago

“Looks lovely in hallway”

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Posted 3 years ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 3 years ago

“Carpet runner, as described and delivered promptly. Very happy with purchase.”

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Posted 3 years ago

Hi Charles, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 3 years ago

“Great value for money, will be back.”

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Posted 3 years ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 3 years ago

“I have ordered on two occasions from Runrug, and each time I have been pleased with my product. Delivery was on time for both orders. I will order from Runrug in the future.”

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Posted 3 years ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 3 years ago

“I love my new rug runners! I purchased six total runners to cover two sets of stairs, three of the Plain L. Gray Rug Runner for the set of stairs running from first to second floors, and three of the Afrikans Taupe Rug Runneror the set of stairs running from second to third floors. The quality of these runners is fantastic, and I love how they feel under the feet, a bit cushiony yet durable. When I placed my order, I had hesitated a bit with the Afrikans Taupe Rug Runner, thinking it might be too busy, but it looks great.”

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Posted 3 years ago

Hi Stacey, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 3 years ago

“The runner and underlay were delivered on time. Both products were easy to work with. I am an amateur with health issues but this was my best carpet laying experience. I love the luxurious feel of the underlay and carpet underfoot and am very pleased with how everything looks.”

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Posted 3 years ago

Hi Pat, Thank you for your positive review and we're happy to see you're happy with your order. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We hope to see you again soon. Runrug

Posted 3 years ago

“Both our rugs arrived on time, very good service and the quality is excellent. Because of the choice, customisation and choice of sizes would not hesitate to buy again. Would definitely Recommend.”

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Posted 3 years ago

Hi Kenneth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 3 years ago

“Very happy with my order also came very quickly”

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Posted 3 years ago

Hi Vera, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Came in excellent time and is a good rug”

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Posted 3 years ago

Hi Lynette, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“arrived on time and the rug looked better then on the pc”

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Posted 3 years ago

Hi Pauline, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your rug. Thanks again! Runrug

Posted 3 years ago

“The execution of the order; delivery; customer service; discussion with telephone operative Joseph regarding suitability and other pertinent problems, door clearance etc.; and (reluctantly) subsequent returns procedure were all carried out to a standard which I would rate excellent. It is very rare these days that you get this level of service. I will be revising my requirements and hope to order again soon. Mrs. Anne Barber”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with Joseph from our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“The pattern/colors matched exactly as pictured. Not extremely high quality, but nice for the price. FAST shipping - received ours 4 days after ordering.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review us! We're pleased to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Lovely rug , looks fab in my kitchen, just wish it could be available in a slightly bigger size 120x 200 or 220 , Other than that I love it Sue Northampton bought July 2023”

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Posted 3 years ago

Hi Sue, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

Runrug is rated 4.7 based on 8,632 reviews