Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,563 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Would definitely recommend if you are looking for a nice rug”

Runrug 5 star review on 2nd October 2024

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Posted 2 years ago

“I think the options and the quality are great. I think a better online business process must be set up to retrieve credit for money spent on samples or samples should be offered at a cheaper price.”

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Posted 2 years ago

“Had never heard of Runrug before, but am certainly glad I found them. Quality of their products is excellent and their service is great,the transaction was simple and carried out with the minimum of fuss. Very pleased so would certainly recommend Runrug to others.”

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Posted 2 years ago

“Very happy with product.”

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Posted 2 years ago

“Stair runner is lovely. Customer service is awful. Paid for designated day, didn't arrive so had to make several phonecalls. Had order for a week and didn't inform us that stair rods were out of stock. Had to ask for delivery fee back, then cancelled order for rods as was getting absolutely nowhere with date. Just awful behaviour”

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Posted 2 years ago

“Great rugs very pleased with them.”

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Posted 2 years ago

“We are very pleased with the rug we bought from you, love that it is non slip..”

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Posted 2 years ago

“Excellent quality runner for my hallway. Delivery notification was very helpful. Great value & service.”

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Posted 2 years ago

“I received a beautiful stair runner and the customer service I received from Joe was outstanding. Even though I was emailing with Joe in the UK and I am on the west coast, he always responded in 24 hours and gave me very personalized attention. Thank you!”

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Posted 2 years ago

“Great communcication through the entire process.”

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Posted 2 years ago

“Love the rug. It's exactly as in the photo, is good quality and was delivered quickly”

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Posted 2 years ago

“J'ai été livré très rapidement et suis très content du produit reçu.”

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Posted 2 years ago

“Ordered a hall runner delivered really fast and great quality as well..highly recommend this product and company.”

Runrug 5 star review on 30th September 2024

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Posted 2 years ago

“Love the look of my runner but feel it’s poor quality very thin and nylony feel to it. But I’m keeping as I like the colour and design just wish it was a thicker rug and better material”

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Posted 2 years ago

“Our New Runner Rug looks just great in front of our balcony doors. Size 66cm x 390cm so its a good length and stays put on our Laminate flooring. Great Company to Deal with, always ready to help. Thank you soooooo much.”

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Posted 2 years ago

“Two runners for kitchen use were ordered, in quick succession, as the first was perfect for use alongside a working surface.The second runs alongsie the sink & associated surfaces. The design & fabric correspond exactly with the advertiused picture and both runners are a great success. Many thanks - DBW”

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Posted 2 years ago

“Great product choice ,fast delivery ,and looks great and best of all the wife loves it.”

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Posted 2 years ago

“Good quality,feels great underfoot. Would be great if 4 pieces of carpet tape included on each carpet to stop slipping on wood or vinyl.”

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Posted 2 years ago

“I have been searching for a rug for ages for correct dimensions to replace my old one. Couldn’t find one anywhere in the sizes I wanted. It is good that I found this company by chance as I was searching on the Web as they do various size options. The runner looks so lovely in my hallway and is exactly the same size as my old one. The colour is lovely and bright. Gives my hallway that warmth cosy feeling. Definitely buy from this company again. It was delivered on time packaged with care. Thank you”

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Posted 2 years ago

“Realy pleased looks great so nice”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,563 reviews