Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing was too much trouble! Got sent the wrong runners and replaced when I sent them a photo. Excellent service and quality, would use again!”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star review! We're thrilled that you had a great experience with our service and that we could resolve the issue for you. Your satisfaction is our top priority! If you need anything else or have more questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

Posted 5 months ago

“Ordered lovely good quality rug, fast delivery unfortunately clashed with decor.. very friendly helpful lady on phone (Isabella R) explained returns system to me. Will be returning rug tomorrow and ordering another.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Valerie! We’re so happy to hear that you loved the quality of the rug and that you received it quickly. It’s great to know that Isabella could assist you with the returns process. We look forward to helping you find the perfect rug that fits your decor! If you have any questions or need assistance while placing your new order, feel free to reach out. Happy shopping!

Posted 5 months ago

“Very efficient service and lovely quality carpet”

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Posted 5 months ago

Thank you so much for the wonderful 5-star review, David! We’re thrilled to hear that you found our service efficient and that you're pleased with the quality of your carpet. Your satisfaction means a lot to us! If you need anything in the future or have any questions, feel free to reach out. Enjoy your new carpet!

Posted 5 months ago

“Been searching for a decent runner for ages. Either the wrong size or colour. We found Runrug by accident searching the internet and so glad we did. Found exactly what we wanted, right colour perfect size and reasonably priced. Very happy with our purchase.”

Helpful Report

Posted 5 months ago

Thank you so much for the wonderful 5-star review, Helen! We’re thrilled to hear you found the perfect runner in the right size and color. It's fantastic that we could meet your expectations at a reasonable price. Your satisfaction truly makes us happy! If you need anything else or have further questions, feel free to reach out. Enjoy your new runner!

Posted 5 months ago

“Excellent value, wished I had found your website sooner thank you for your prompt response to my order. I will be recommending your company to family and friends thanks again.”

Helpful Report

Posted 5 months ago

Thank you so much for the amazing 5-star review, Valerie! We’re delighted to hear that you found excellent value with us and appreciate your kind words about our prompt service. Your recommendations to family and friends mean the world to us! If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again!

Posted 5 months ago

“Brilliant the carpet runner was cut to size the colour pattern is fantastic yes all together brill thanks”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you loved the cut-to-size carpet runner and that the color pattern exceeded your expectations. Your satisfaction is what we strive for, and it’s great to know you are happy with your purchase. If you need anything else or have more feedback, don’t hesitate to reach out. Enjoy your new runner!

Posted 5 months ago

“Great service”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Candia! We’re delighted to hear you had a great experience with our service. Your support means the world to us! If you need any assistance in the future, don’t hesitate to reach out. Happy shopping!

Posted 5 months ago

“Beautiful quality and pattern on this rug, excellent service and speedy delivery, and I am looking at buying a 2nd one for upstairs it's so lovely”

Helpful Report

Posted 5 months ago

Thank you so much for the amazing 5-star review, Margaret! We're delighted to hear that you love the quality and pattern of your rug, and that you experienced excellent service with speedy delivery. It’s wonderful to know that you're considering a second one for upstairs! If you need any assistance or have questions while choosing your next rug, don’t hesitate to reach out. Happy decorating!

Posted 5 months ago

“So far so good- found a staircase runner that we loved. Arrived quickly and looks fabulous. Hoping it holds up.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review! We’re delighted to hear that you found a staircase runner you love and that it arrived quickly. We appreciate your trust in us and hope it continues to hold up beautifully for you. If you ever have any questions or need anything else, don’t hesitate to get in touch. Enjoy your fabulous new runner!

Posted 5 months ago

“Although I made a mistake with the order the staff were very helpful and made sure my order was exchanged.”

Helpful Report

Posted 5 months ago

Thank you for the amazing 5-star review, Carole! We’re so pleased to hear that our team was able to assist you with your order exchange. It’s our priority to ensure a smooth and helpful experience for all our customers. If you need anything else in the future, please don’t hesitate to reach out. Enjoy your new rug!

Posted 5 months ago

“This is our second purchase after ten plus years. A huge range of colours and styles will suit everyone. The buying process was very easy and delivery bang on time.”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Luke! We’re thrilled to hear that this is your second purchase with us after so many years. It’s great to know you found the buying process easy and that delivery was on point. If you need any assistance or have more feedback, feel free to reach out. Enjoy your new rug and the beautiful space it creates!

Posted 5 months ago

“Happy to recommend this company my purchase went through without any problems at all.”

Helpful Report

Posted 5 months ago

Thank you for the wonderful 5-star review! We’re thrilled to hear that your purchase experience was seamless and that you’re happy to recommend us. Your support means a lot to us! If you ever have any questions or need assistance, don't hesitate to reach out. Enjoy your new items!

Posted 5 months ago

“Excellent runner for our parquet flooring, co-ordinating colour shades too, true to internet picture. Excellent quality and delivered on time, in fact the earlier of the 2-day date.”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Christine! We're so pleased to hear that the runner is a perfect match for your parquet flooring and that the quality has exceeded your expectations. It's great to know the delivery was ahead of schedule too! Your satisfaction truly means the world to us. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful new runner!

Posted 5 months ago

“Good carpets and very good service and arrived very quickly very happy with the product”

Helpful Report

Posted 5 months ago

Thank you so much for the amazing 5-star review, Jennifer! We're thrilled to hear that you are happy with the carpets and that our service met your expectations with a quick delivery. Your satisfaction is what we strive for, and we truly appreciate your feedback. If you need anything further or have any questions, don't hesitate to get in touch. Enjoy your new carpets!

Posted 5 months ago

“Good price. Good quality & prompt delivery.”

Helpful Report

Posted 5 months ago

Thank you for the excellent 5-star review! We're delighted to hear that you found our prices good, along with the quality and prompt delivery. Your feedback means a lot to us. If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your purchase!

Posted 5 months ago

“Good value all wet well”

Helpful Report

Posted 5 months ago

Thank you for the great 5-star review, Clifford! We're glad to hear that you found good value in your purchase and that everything went well. Your positive feedback is truly appreciated. If you ever have questions or need assistance in the future, just let us know. Enjoy your new rug!

Posted 5 months ago

“Exactly as advertised. Dispatched and arrived seamlessly and quickly. Very happy.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review! We’re so pleased to hear that your experience was seamless and that you’re happy with your order. Your satisfaction is our priority, and we truly appreciate your kind words. If you need anything else or have any questions, feel free to reach out. Enjoy your new rug!

Posted 5 months ago

“We are very happy with the hall way runner we bought. Ordering was easy, choice very good, and delivery was excellent and on time .”

Helpful Report

Posted 5 months ago

Thank you so much for the fantastic 5-star review, Steven! We're thrilled to hear that you're happy with your hallway runner and that the ordering process, choice selection, and delivery all met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you need anything else, feel free to reach out. Enjoy your new runner!

Posted 5 months ago

“Ordered a hallway runner and the anti slip material I am absolutely thrilled with both items. Feels lovely and plush on the feet. Great service too.”

Helpful Report

Posted 5 months ago

Thank you so much for the fantastic 5-star review, Elaine! We're absolutely delighted to hear that you're thrilled with your hallway runner and the anti-slip material. It’s great to know that they feel lovely and plush underfoot. We truly appreciate your kind words about our service as well. If you ever need anything else or have any questions, feel free to reach out. Enjoy your new items!

Posted 5 months ago

“We are delighted with the two rugs supplied. Adding warmth and character to the hallway.”

Helpful Report

Posted 5 months ago

Thank you so much for the wonderful 5-star review, Malcolm! We're thrilled to hear that you're delighted with your runners and that they are adding warmth and character to your hallway. Your satisfaction is incredibly important to us, and we’re here for any future needs you might have. Enjoy the cozy atmosphere they bring!

Posted 4 months ago

Runrug is rated 4.8 based on 6,929 reviews