Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug was exactly what l was looking for. Choose the exact size you need with a speedy delivery.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Sue! We're thrilled to hear that the rug was exactly what you were looking for and that the delivery was speedy. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new rug!

Posted 5 months ago

“The runner is perfect, well made and it arrived earlier than expected.”

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Posted 5 months ago

Thank you for the wonderful 5-star review, Cheryl! We're so pleased to hear that the runner is perfect and well made. It's great that it arrived earlier than expected, too! Your satisfaction is incredibly important to us, and we appreciate your feedback. If you ever need anything else or have any questions, don’t hesitate to get in touch. Enjoy your lovely new runner!

Posted 5 months ago

“Great quality runner delivered next day thanks”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Graham! We're delighted to hear that you received your runner the next day and that you’re happy with the quality. Your satisfaction means a lot to us, and we truly appreciate your feedback. If you have any questions or need assistance, feel free to reach out. Enjoy your beautiful runner!

Posted 5 months ago

“Rugs lovely exactly what I wanted and a very speedy delivery. Thank you.”

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Posted 5 months ago

Thank you for the amazing 5-star review! We're so glad to hear that the rug is exactly what you wanted and that the delivery was speedy. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance in the future, don’t hesitate to reach out. Enjoy your lovely new rug!

Posted 5 months ago

“I absolutely love my runner and door mat,it looks exactly like the photo but the colors are more vibrant in person. The measurements were exact and the shipping was so quick.I am very pleased.”

Helpful Report

Posted 5 months ago

Thank you so much for the fantastic 5-star review, Robert! We’re delighted to hear that you love your runner and door mat, and that they exceeded your expectations in color and vibrancy. It’s great to know that the measurements were just right and that shipping was quick. Your satisfaction means everything to us! If you ever need anything else, don’t hesitate to reach out. Enjoy your beautiful new additions!

Posted 5 months ago

“Excellent service, quick and efficient, really pleased with what we ordered”

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Posted 5 months ago

Thank you for the wonderful 5-star review, Trevor! We’re so pleased to hear that you found our service quick and efficient, and that you’re happy with your order. Your satisfaction is what we strive for, and we truly appreciate your kind words. If there's anything else you need, don’t hesitate to get in touch. Enjoy your purchase!

Posted 5 months ago

“Arrived early. Looks good and feels good underfoot. Colour matches website photos.”

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Posted 5 months ago

Thank you for the fantastic 5-star review! We're thrilled to hear that your rug arrived early and that it looks and feels great underfoot. It’s wonderful to know that the color matches what you saw on our website. Your feedback means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 5 months ago

“Completely satisfied, excellent product 😃”

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Posted 5 months ago

Thank you so much for the glowing 5-star review, Diane! We’re thrilled to hear that you're completely satisfied with your product. Your happiness is our priority, and we truly appreciate your feedback. If you ever need anything else, feel free to reach out. Enjoy your excellent new addition! 😃

Posted 5 months ago

“Really pleased with my kitchen runner. It lies flat and does not move Looks expensive and easy to clean”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Tina! We're thrilled to hear that you're pleased with your kitchen runner and that it lies flat and stays in place. It's wonderful to know it looks expensive and is easy to clean too! Your satisfaction is our priority, and we truly appreciate your feedback. If you ever need assistance or have any questions, feel free to reach out. Enjoy your beautiful runner!

Posted 5 months ago

“Very pleased would recommend to friends”

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Posted 5 months ago

Thank you so much for the wonderful 5-star review, John! We're thrilled to hear that you're very pleased with your purchase. Your recommendation to friends means a lot to us! If you need any assistance in the future or have any questions, feel free to reach out. Enjoy your new rug!

Posted 5 months ago

“This is now the 3rd rug we have purchased. Service and delivery was excellent and all three rugs were great. Would recommend.”

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Posted 5 months ago

Thank you so much for the fantastic 5-star review! We're thrilled to hear that this is your third purchase with us and that you found our service and delivery to be excellent. It's wonderful to know that you love all three rugs; your satisfaction truly makes us happy. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy your beautiful rugs!

Posted 5 months ago

“Ordered a hall runner as Runrug did the size we needed. We loved the colour and pattern. However, the pile wasnt thick enough. It was s wuick delivery snd the process for returning the item was simple. Would recommend. Great chose and sizes”

Helpful Report

Posted 5 months ago

Thank you for the amazing 5-star review, Geraldine! We're delighted to hear that you loved the color and pattern of your hall runner. We appreciate your feedback regarding the pile thickness and are glad that the return process was simple and quick for you. Your recommendation means a lot to us! If you ever need assistance again or have any questions, feel free to reach out. Enjoy your shopping experience with us!

Posted 5 months ago

“These rugs are exactly as described, excellent value with a good range of products and prices. Cut to exactly the specific sizes I ordered, fast delivery and I have no reservations in recommending this company. My mats are of good quality placed on top of a lounge carpet with double sided carpet tape.”

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Posted 5 months ago

Thank you for the outstanding 5-star review, Geoffrey! We're so glad to hear that the rugs met your expectations and that you found excellent value in our range of products. It's great to know that the sizes were cut perfectly and that the delivery was fast. Your recommendation means a lot to us! If you need anything in the future or have any questions, don't hesitate to get in touch. Enjoy your lovely mats!

Posted 5 months ago

“Exactly as I had hoped; great quality, colour and style.”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Jane! We're thrilled to hear that your rug is exactly what you hoped for in terms of quality, color, and style. Your satisfaction is our top priority, and it’s wonderful to know we’ve met your expectations. If you ever need assistance or have more feedback to share, please feel free to reach out. Enjoy your beautiful new rug!

Posted 5 months ago

“An excellent company. I ordered a few samples to begin with and all of them reached me very quickly. Based on those samples I then ordered a staircase runner. The quality of the samples and actual runner were the same. The carpets are very nice and the price was also very good. I had a large order and so my delivery was going to be much later than I would have liked but when I called the customer service team Joe was extremely helpful and resolved the issue such that my delivery came to me on time. Fantastic product and excellent customer service. I have since ordered more from the company and again the product was excellent and delivery was within the timeframe specified. Highly recommended!!”

Runrug 5 star review on 26th November 2024

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Kartik! And WOW, your stairs look incredible! We're so glad to hear that you had a positive experience with our samples and that the quality met your expectations. It's wonderful to know that our team, especially Joe, was able to assist you effectively with your delivery concerns. We always strive to provide excellent products and service, and your recommendation is greatly appreciated! If you need anything else or have more projects in mind, don't hesitate to reach out. Enjoy your new staircase runner!

Posted 4 months ago

“Excellent customer servive”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Mr! We're thrilled to hear that you experienced excellent customer service. Your satisfaction is our top priority, and it’s wonderful to know that our team was able to assist you effectively. If you need anything else or have further feedback, please feel free to reach out. Happy shopping!

Posted 5 months ago

“Ordered a hallway carpet, delivered in 3 days. Great quality carpet. Thanks Runrug.👍”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Anthony! We're thrilled to hear that you received your hallway carpet so quickly and that you're happy with its quality. Your support means a lot to us! If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new carpet! 👍

Posted 5 months ago

“I had a payment issue which was addressed immediately and this didn’t delay my order. It arrived earlier than planned and was the perfect fit. The design was even better than seen in the picture. Excellent service from beginning to end.”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Lyndsay! We're thrilled to hear that your payment issue was resolved quickly and that your order arrived ahead of schedule. It’s wonderful to know that the design exceeded your expectations! Your kind words about our service mean a lot to us. If you ever need assistance in the future, feel free to reach out. Enjoy your perfect fit!

Posted 5 months ago

“its the second time i ordered from runrug and the service is quick and exactly what i ordered. the last runner we had was great quality and this one is the same, you can reply on what you order to be good quality”

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Posted 5 months ago

Thank you for the fantastic 5-star review, Dean! We're thrilled to hear that you decided to order from us again and that the service was quick and met your expectations. It's wonderful to know you find our quality consistent! Your trust in us really keeps us motivated. If you need anything in the future, feel free to reach out. Enjoy your new runner!

Posted 5 months ago

“Good company you sent me a wrong size and it was resolved thank you”

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Posted 5 months ago

Thank you for the wonderful 5-star review, Agnes! We're glad to hear that the issue with the wrong size was resolved swiftly. Your satisfaction is important to us, and we appreciate your understanding. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 5 months ago

Runrug is rated 4.8 based on 6,929 reviews