Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,768 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Does what it says on the tin.”

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Posted 3 years ago

Hi, Thank you for taking the time to review our service! We're happy to see you're please with your order and we look forward to seeing you again soon! Thanks again, Runrug

Posted 3 years ago

“Item as described and fast delivery, thanks”

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Posted 3 years ago

Hi Christine, Thank you for taking the time to review our service! We're happy to see the delivery was fast and look forward to seeing you again soon! Thanks again, Runrug

Posted 3 years ago

“Delivered very quickly. Non slip rug.”

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Posted 3 years ago

Hi Susan, Thank you for taking the time to review our service! We're happy to see the delivery was fast and look forward to seeing you again soon! Thanks again, Runrug

Posted 3 years ago

“Great selection of rugs, good price, prompt delivery and very professional response to my query.”

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Posted 3 years ago

Hi Pete, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Easy ordering, quick delivery and excellent rugs that look great in our hallways”

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Posted 3 years ago

Hi Barry, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“I was very impressed with runrug. My zebra stair runner was delivered really quickly and efficiently, it looks lovely too. Thank you Runrug.”

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Posted 3 years ago

Hi Ruth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Ordered a Runrug. Lovely quality and good customer service. Will use Runrug again. Thank you.”

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Posted 3 years ago

Hi Katrina, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Found you when looking for a hall runner. So many to choose from, we took ages to decide which one to buy. Website easy to use. Buying process great.”

Runrug 5 star review on 14th November 2022

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Posted 3 years ago

Jean Thank you for taking the time to review our company! We're delighted to see you (and your lovely pooch!) are happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Very fast delivery. Excellent quality Wilton runner with neatly whipped edges. Very keenly priced. Would recommend requesting a colour sample if match is important - "beige" has a wide range of shades! Overall, great service and product - would definitely use company again.”

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Posted 3 years ago

“Having discovered that the length of carpet runner we needed was not the norm having searched on foot in shops, we decided to take a look online and up popped Runrug, upon entering their site I immediately found the length we needed as it is so easy to use the select and choose length and colour, and next day delivery was an option too. We are delighted with the quality and feel of our new carpet runner, it's soft and thick under foot and very strong, a lovely colour with a very well made top quality finish and most importantly the perfect length. I won't hesitate to return if we need another one or to recommend Runrug, 10 out of 10, thank you very much”

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Posted 3 years ago

“Very disappointed with this runner very thin & took a week to get it flat & it’s still turned up at one of the corners definitely not worth £55 .”

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Posted 3 years ago

Hi Jeanne, Thank you for taking the time to review our company. We're sorry to hear that there are some issues with your item, Due to the runners being rolled for transportation, they can sometimes take a little time to settle fully. We recommend rolling the runner in the opposite direction to the way it arrived and leaving for 24 hours in a warm place. This should help alleviate the curling. We have now emailed you to discuss how we are able to resolve this for you further. Thanks again, Runrug

Posted 3 years ago

“Although we had a bumpy start, Runrug came good! Excellent rug! Would recommend!”

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Posted 3 years ago

Hi, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

“Can only say they were perfect nothing was any trouble everything went smoothly from ordering to delivery definitely 5 star ⭐️ ⭐️⭐️⭐️⭐️ Service”

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Posted 3 years ago

Hi Dorothy, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Love the runner which arrived quickly and was very straight forward to do it online”

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Posted 3 years ago

Hi Christopher, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Good value and speedy delivery”

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Posted 3 years ago

Hi Raffaella, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Do as they say 👍🏻”

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Posted 3 years ago

Hi Pantelakis, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

“Good quality, fast delivery.”

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Posted 3 years ago

Hi Dawood, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Excellent quality runner. Excellent service.”

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Posted 3 years ago

Hi Leslie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“First time of using Runrug and since I have placed 2 orders. Quick delivery, quality products, great prices there is nothing to not like! Would recommend and have done so to others and being a tradesman it is a company I will recommend to my customers in the future”

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Posted 3 years ago

Hi Lee, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Run rug was the only company I could find that were able to fulfil our need for a very long but slim runner.. found exactly what I was looking for.. Delivery was super fast! I’m extremely happy with my runner!”

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Posted 3 years ago

Hi Janet, Thank you for your positive review and we're happy to see you're happy with your order! We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

Runrug is rated 4.7 based on 7,768 reviews