Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.73

4.7 Rating 594 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 594 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we recently purchased a riddle bucket and then required another custom build, for a smaller machine. Our description was explained on the phone , drawing sent same day and delivered 3 days later. An effortless transaction and made to last.”

Helpful Report

Posted 2 months ago

Dear S,Thank you so much for taking the time to give Rhinox Group Ltd a 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. You recently purchased a riddle bucket from us and we're delighted to hear that you were satisfied with it. We understand that you required another custom build for a smaller machine, and we're glad that we could assist you with that as well. Our team strives to provide seamless and efficient transactions, and it's wonderful to know that we were able to meet your expectations. We pride ourselves on our excellent customer service, and we're glad that we were able to accurately understand your requirements over the phone. It's great to hear that the drawing was sent to you on the same day and the delivery was made just 3 days later. We are committed to providing high-quality and durable equipment, and we're thrilled to hear that your purchase is made to last. Should you need any assistance in the future, please don't hesitate to reach out to us. Once again, thank you for your kind words and for choosing Rhinox Group Ltd. We look forward to serving you again in the future. Best regards, [Your Name]

Posted 2 months ago

“Bucket was easy to find on the website once I typed in the excavators make and model. Bucket arrived on time and was exactly what I needed to keep my business going.”

Helpful Report

Posted 2 months ago

Dear Justin,Thank you so much for your fantastic 5-star rating of our company, Rhinox Group Ltd. We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We're delighted to know that you found the bucket you needed with ease on our website by simply entering the excavator's make and model. It's great to hear that the bucket arrived on time and met your exact requirements, enabling you to continue running your business smoothly. Once again, we extend our heartfelt gratitude for your kind words and commendation. We look forward to serving you again in the future! Best regards, David Hooper Rhinox Group Ltd.

Posted 2 months ago

“Very simple and straightforward to order what I wanted. Staff are helpful and delivery was fast and no hassle”

Helpful Report

Posted 2 months ago

Dear Michael,Thank you so much for giving Rhinox Group Ltd a brilliant 5-star rating! We are thrilled to hear that your experience with us was very simple and straightforward. Our team takes pride in providing exceptional service, and we are glad to know that our helpful staff made your ordering process hassle-free. We also appreciate your kind words about our fast and efficient delivery service. Your support means the world to us, and we look forward to serving you again in the future. Best regards, David

Posted 2 months ago

“Brilliant service, thanks”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing 5-star rating of Rhinox Group Ltd! We truly appreciate your kind words and support. It's fantastic to hear that you found our service brilliant. Thanks again for choosing us, and we look forward to serving you again in the future!

Posted 2 months ago

“Fantastic customer service and another quality product, i had browsed the website a couple of times and couldn't quite find the best solution for my needs. I was contacted by one of the team ( Jethro ) who was not at all pushy and helped me find what i needed. A couple of weeks since delivery and a follow up call from Jethro this week to see how we are getting on was much appreciated. Thank You!”

Helpful Report

Posted 2 months ago

Dear Stuart,Thank you so much for your fantastic 5-star rating of Rhinox Group Ltd! We are thrilled to hear that you had a great experience with our customer service and that we were able to provide you with a quality product that meets your needs. We are glad to hear that Jethro was able to assist you in finding the best solution without being pushy. Our team is committed to ensuring that our customers have a smooth and enjoyable browsing experience on our website. It's also great to know that Jethro followed up with you after delivery to see how everything is going. Providing excellent customer service is always our top priority, and we are pleased to have met your expectations. Thank you once again for choosing Rhinox Group Ltd. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We are here to help! Best regards, David

Posted 2 months ago

“customer service is fantastic, Caroline Alves was so knowledgeable about Rhinox products, digger buckets was delivered the next day what more could you want. Thank Rhinox.”

Helpful Report

Posted 2 months ago

Dear Darren,Thank you so much for your amazing 5-star rating of Rhinox Group Ltd.! We greatly appreciate your positive feedback and are thrilled that you had such a fantastic experience with our customer service. Caroline Alves, in particular, will be delighted to hear that her knowledge about Rhinox products was beneficial to you. We strive to provide outstanding service, and it's wonderful to know that we met your expectations. We're even more pleased to hear that your digger buckets were delivered promptly the very next day! Once again, Darren, thank you for choosing Rhinox Group Ltd. We truly appreciate your support, and we look forward to serving you again in the future. Best regards, David

Posted 2 months ago

“They provide, a good custom service and they have very polite staff. 5 star”

Helpful Report

Posted 2 months ago

Thank you so much, Petrea, for your amazing 5-star rating of Rhinox Group Ltd! We truly appreciate your kind words about our custom service and our polite staff. We are delighted to have met your expectations and provided you with a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Regards David

Posted 2 months ago

“Have used Rhinox before and had great service, unfortunately not this Time. Ordered a quick hitch in in early December and only turned up last week(FEBRUARY). No communication as to when it was being delivered or why it was delayed until I made contact several times.”

Helpful Report

Posted 2 months ago

Dear [Reviewer],Thank you so much for taking the time to share your feedback about your recent experience with Rhinox Group Ltd. We greatly appreciate your honesty and dedication in letting us know about your encounter. We deeply apologize for the delay in delivering your quick hitch. We understand how frustrating it must have been not receiving adequate communication regarding the status of your order. We sincerely regret any inconvenience this may have caused . We are committed to providing exceptional service to each and every one of our valued customers, and we would be extremely grateful if you could share any suggestions or specific steps we can take to make things better. Once again, thank you for your valuable feedback and for choosing Rhinox Group Ltd. We look forward to serving you again and ensuring a seamless experience. Best regards David Rhinox Group Ltd.

Posted 2 months ago

“A little disappointed as I phoned the company saying I need the bucket that was in stock by Monday I was told to order online rather than them take the order as that would be quicker I placed an order before 3 taken the day off and now had a text to say they are dispatching the item today which is Monday so don’t think I will receive it today”

Helpful Report

Posted 2 months ago

Hello very sorry to hear you have had this problem, i will raise it with the despatch team to ensure this does not happen in the future. Regards

Posted 2 months ago

“Excellent quality and value for money, should of bought a new ditching bucket years ago”

Helpful Report

Posted 2 months ago

Dear Julian,Thank you so much for your outstanding 5-star rating of Rhinox Group Ltd. We are thrilled to hear that you consider our products to have excellent quality and value for money. Your satisfaction means the world to us, and we are delighted to have provided you with a top-notch experience. Additionally, we couldn't agree more with your statement about the new ditching bucket. We are glad to have been able to meet your expectations, and we hope that our product brings you great success in your projects. Your feedback and support mean a lot to us, and we truly appreciate your recommendation. Once again, thank you for choosing Rhinox Group Ltd. We look forward to serving you again in the future! Best regards, David

Posted 2 months ago

“Very good service”

Helpful Report

Posted 2 months ago

Thank you so much for your exceptional 5-star rating of Rhinox Group Ltd. We greatly appreciate your kind feedback and are thrilled to hear that you found our service very good. Your satisfaction is our top priority, and we will do everything possible to continue delivering the same level of excellence in the future. Thank you once again for choosing Rhinox Group Ltd. We truly value your business and look forward to serving you again. Best regards David

Posted 2 months ago

“Very impressed by your customer service , we had a problem , and you solved it, no fuss, many thanks Will certainly will use you again”

Helpful Report

Posted 2 months ago

Dear Tony,Thank you so much for your 5-star rating of Rhinox Group Ltd.! We greatly appreciate it. We are thrilled to hear that you were very impressed by our customer service. Our team strives to provide top-notch assistance at all times. It's fantastic to know that we were able to promptly solve your problem without any fuss. Many thanks for your kind words! We are delighted to have earned your trust and we look forward to serving you again in the future. Should you need any further assistance, please do not hesitate to reach out. Once again, thank you for choosing Rhinox Group Ltd. as your trusted partner! Best regards, David

Posted 2 months ago

“Great service !! Made the call Wednesday at around 10am and would of been with me by 10am Thursday if I was in 🙈”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Rhinox Group Ltd, Dig-it! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. We will continue to strive for excellence and promptness in delivering our products. Rest assured, if you had been available, we would have made sure to reach you by 10 am Thursday without fail. Thank you once again for your kind words and trust in our services. Regards David

Posted 2 months ago

“Very helpful when enquired Well made product and fast delivery”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to rate Rhinox Group Ltd with a fantastic 5-star review! We truly appreciate your feedback and support. We are thrilled to hear that our team was very helpful when you made an inquiry. Providing excellent customer service is a top priority for us, and it's rewarding to know that we met your expectations. Moreover, we are glad that you found our products to be well made. Quality is something we hold in high regard, and we are delighted that our offerings have met your standards. Lastly, we understand the importance of timely delivery, and we are thrilled that you received your order promptly. Quick shipping is a key aspect of our commitment to customer satisfaction. Once again, we appreciate your kind words and your 5-star rating. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Best regards David Rhinox Group Ltd

Posted 2 months ago

“Ordered 10AM delivered next day 9.30 am, excellent service”

Helpful Report

Posted 3 months ago

Dear Barrie, Thank you so much for taking the time to give us a fantastic 5-star rating for Rhinox Group Ltd. We truly appreciate your support and are thrilled to hear that you had an excellent experience with our service. We pride ourselves on providing fast and reliable service, and it's delightful to know that we were able to meet your expectations. Once again, thank you for choosing Rhinox Group Ltd. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Dave Hooper

Posted 3 months ago

“Absolutely fantastic product, rapid delivery, very happy Thankyou.”

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Posted 3 months ago

Hello Davie thankyou for taking the time to leave a review and glad you are happy with service and product.

Posted 3 months ago

“Well made, Helpful on phone All good”

Helpful Report

Posted 3 months ago

Thanks Harvey Glad to have been of service to you trust you have long use from your product. Kind Regards Dave

Posted 3 months ago

“Ordered and arrived next day. Excellent customer service.”

Helpful Report

Posted 3 months ago

Thanks Robert Glad you had a good customer experience, we do strive to maintain this at all times. Dave

Posted 3 months ago

“Brilliant service”

Helpful Report

Posted 3 months ago

Thankyou Gareth for taking the time to send a review, to maintain good service is one of our priorities. Dave

Posted 3 months ago

“A**** thank you very much”

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Posted 3 months ago

Thanks Ben appreciate your review. Dave

Posted 3 months ago

Rhinox Group Ltd is rated 4.7 based on 594 reviews