Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.73

4.7 Rating 595 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 595 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Rhinox before and had great service, unfortunately not this Time. Ordered a quick hitch in in early December and only turned up last week(FEBRUARY). No communication as to when it was being delivered or why it was delayed until I made contact several times.”

Helpful Report

Posted 2 months ago

Dear [Reviewer],Thank you so much for taking the time to share your feedback about your recent experience with Rhinox Group Ltd. We greatly appreciate your honesty and dedication in letting us know about your encounter. We deeply apologize for the delay in delivering your quick hitch. We understand how frustrating it must have been not receiving adequate communication regarding the status of your order. We sincerely regret any inconvenience this may have caused . We are committed to providing exceptional service to each and every one of our valued customers, and we would be extremely grateful if you could share any suggestions or specific steps we can take to make things better. Once again, thank you for your valuable feedback and for choosing Rhinox Group Ltd. We look forward to serving you again and ensuring a seamless experience. Best regards David Rhinox Group Ltd.

Posted 2 months ago

“To be fair I expect that if they have your item in stock I expect your order will be executed without a problem. My item on the web site showed low/no stock meaning it could be a two week delivery- fine. I placed my order and received an email stating my item was being packed for delivery, so I expectedit in the next couple of days, no delivery and on enquiring where it was I was told no stock (how could they pack it up for delivery??) we were away for a week so we agreed it would be delivered the first Monday we were back - that’s right still no digger bucket! On enquiring again I was told they were waiting for parts and it would now be dispatched on the following Friday. The job I had got it lined up for was gone, they offered to reimburse the cost of the carriage which they did and I finally received the bucket on the Friday. The point that I am trying to make Rhinox is that if you have an issue with an order you need to keep customers informed of issues and progress and not expect the customer to make all the running.Apart from all that I am happy with the bucket!!!!”

Helpful Report

Posted 10 months ago

“after checking online, and being confirmed 8 riddle rake buckets were in stock and ordered with next day dalivery, over 4 weeks later the bucket arrives with no apology or explanation, i could have got it ordered and delivered from abiljo within 4 days, emails were sent and no response was given, not good service.”

Helpful Report

Posted 11 months ago

Hi Neil, We would like to apologize for the miscommunication, We will make sure this wont happen again. Cant wait to have you back. Jay

Posted 11 months ago

“Ordered a bucket around 2,30 pm on Thursday for next day.. did not receive till Monday..phoned to find out where it was.. no answer.emailed to ask what was going on... no reply.. poor customer service..”

Helpful Report

Posted 1 year ago

“Paid for next day and still Havnt got it now”

Helpful Report

Posted 1 year ago

“Waiting for my bucket for Tuesday delivery now Thursday evening still not here had to do job with another bucket”

Helpful Report

Posted 1 year ago

Rhinox Group Ltd is rated 4.7 based on 595 reviews