Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.75

4.8 Rating 987 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.8

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 13th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only issue is that preparation took a little too long but other than that u guys are good”

Helpful Report

Posted 1 week ago

Hi Kiron, thank you for taking the time to leave us a review. I am sorry if the manufacturing of the bucket took longer than expected, we do try and keep all customers informed of any delays that we face so please accept our apologies if it took longer. If there is anything else you need, please let me know. Kind regards, Claire - Customer Service manager

Posted 6 days ago

“Product arrived as advertised.. But I had to wait longer than I should in my opinion.. They took the money before sending me a message to say they didn't have it in stock.. I would of bought else were had they not taken the money”

Helpful Report

Posted 2 weeks ago

Hi Brendan, thank you for taking the time to leave us a review. I am sorry you had to wait longer than you expected on your order. We always try and communicate to our customers while we are awaiting freight on any delays we face whilst the goods are on the way to us. I can only apologise for the delays faced on your order, i do hope it doesn't put you off ordering from us again. Kind regards, Claire - Customer service manager

Posted 1 week ago

“Arrived after due time”

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Posted 3 weeks ago

Hi Russell, thanks for taking the time to leave us a review. I am sorry that your delivery was late in arriving, I have checked with Fedex and the parcel left us on time, it seems to have been delayed in transit which i can only apologise for, i hope this doesn't put you off ordering from us again as our delivery speed is usually extremely quick, I am sorry it didn't meet your expectations on this occasion. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“When I receive the bucket, two of the prongs were bent and some rust, but the service was good, thank you”

Helpful Report

Posted 2 months ago

Hi Mark, thank you for taking the time to leave us a review, i am sorry if the bucket arrived to you damaged, we will get in touch to discuss this further with you to resolve the issue. If you need anything else please do get in touch. Kind regards Claire - Customer Service Manager

Posted 2 months ago

“To quote the website directly; “ Supplied complete with the necessary hydraulics to fit straight onto your mini digger.” However my tilt bucket arrived with 3/4 inch couplers and my machine had 1/2 inch. This means I’ve got to modify the hoses and buy more couplers. I think if you pick the model of your excavator it should come ready to use. Not me faff around modifying it. Customer service were very helpful in fairness but doesn’t change I have to sort this now before using my attachment.”

Helpful Report

Posted 2 months ago

Hi Benjamin, thank you for taking the time to leave us a quote. We are sorry for the fitment issues you have had with the bucket and have fed this back to our team to review and look at how best we can resolve this going forward. We hope we can assist you again in the future. kind regards, Michaela- Internal Accounts

Posted 2 months ago

“very satisfied with pruduct and service”

Helpful Report

Posted 2 months ago

Hi Norris, thanks for taking the time to leave us a review. I am pleased you are happy with service and products we provide. If you have any other requirements please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 2 months ago

“Good bucket but came with a bent tooth”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave us a review. I am sorry that the tooth was bent, this isn't our normal level of service, please can you get in touch with us with your order number and we can rectify this for you asap. Kind regards, Claire - Customer Service Manager

Posted 4 months ago

“All delivered on time. Like the bucket. Thank you.”

Helpful Report

Posted 7 months ago

Hello Anonymous, thank you for taking the time to leave us a review. I am please your goods were delivered on time and you are happy with the quality of the bucket. If you need anything else please don't hesitate to get in touch. Kind regards, Claire - Customer Service Manager

Posted 7 months ago

“Took a little longer to come than expected, but it's a well made product. Look forward to an ordering another in the future. I would recommend to others.”

Helpful Report

Posted 9 months ago

Hi Callum, thank you for taking the time to leave us a review. We are sorry the item took a little longer to get to you, we will pass this on to our team and courier to improve things going forward. If you require anything else please let me know. many thanks Michaela- Internal account manager

Posted 9 months ago

“Ordering and delivery was an easy process. Issue with damage to the paint work but won’t stop the work.”

Helpful Report

Posted 10 months ago

Hi Justin, thanks for taking the time to leave us a review, i am pleased you were happy overall with the service and products. I am sorry to hear there was an issue with the paint, if this hasn't been brought to our attention, pleas email us your order number and we can look into this further and get some goodies sent out to you. Kind regards, Claire-Customer Service Manager

Posted 10 months ago

“Tone down the bombardment of sales marketing following purchase”

Helpful Report

Posted 1 year ago

Hi Terry, thank you for the review. Sorry if you feel bombarded after sales, this is not our intention we try to check in to see if the products are working well and that your happy with the purchase and update our customers about product launches etc. I will pass the feedback on to our sales manager. Kind regards, Claire - Customer Service Manager

Posted 1 year ago

“Bought this bucket for a job, unfortunately it said it was in stock but it wasn't, decided to wait a few weeks to be made and delivered, the rake bucket is a excellent piece of kit, really loved using it.”

Helpful Report

Posted 1 year ago

Hi Phillip, thank you for the review! Apologies if the website was unclear on the stock levels, we have flagged this with our team to make it as clear as possible for our web users going forward. Glad to hear you are enjoying the bucket and if there is anything else you need, please get in touch, we look forward to assisting you again soon. Many thanks, Michaela- Internal account manager

Posted 1 year ago

“Overall experience was a positive one just would have benefited with better communication. As to the process from ordering no mention of the buckets being made to order. Just be better if they were more upfront. It makes it so much easier to plan work .other then that very good product”

Helpful Report

Posted 1 year ago

Hi Malcolm, thank you for the review, I am pleased to hear that you are happy with the product received. I'm sorry that you feel communication could have been better, after orders our system does send a confirmation email, with the lead time on, so I apologise if this wasn't received or if it wasn't clear on the website/email that the items were made to order. We take all feedback onboard as the customer is at the heart of everything that we do, so i will certainly look into this and ways that we can improve on this. Thank you again for the review and if there is anything else you need please do get in touch. Many thanks, Claire - Customer Service Manager

Posted 1 year ago

“Quick response time, on the phone pricing and delivered the next day, Thank Fenton great service.”

Helpful Report

Posted 1 year ago

Hello, thank you for the 4* review. I am pleased to hear you were happy with the service Fenton provided, i will be sure to let him know. If you need anything else please let us know. Thanks Claire- Customer Service Manager

Posted 1 year ago

“good products, very quick response to order.”

Helpful Report

Posted 1 year ago

Hi Tony, thank you for the 4* review. I am delighted to hear you are pleased with the products and our response times. At Rhinox we pride ourselves on our customer service and response/delivery times so i am pleased to hear we met your expectations. If there is anything else you need please do let me know. Many thanks Claire - Customer Service Manager.

Posted 1 year ago

“customer service pushed me to order on the website”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. I apologize that our customer service did not meet your expectations, as we pride ourselves on our customer service here at Rhinox. If a customer calls in we would always want them to feel satisfied with our service and we as a team look to take the orders there and then, I am so sorry that this wasn't the case for you and i would like to hear more about your experience with us. If you want to email me on claire.wilson@rhinox-group.com and i will look into this. Many thanks Claire - Customer Service Manager.

Posted 1 year ago

“prompt service and easy to navigate web - site”

Helpful Report

Posted 1 year ago

Dear John,Thank you so much for your 4-star rating of Rhinox Group Ltd! We truly appreciate your feedback and are glad to hear that you found our services helpful. We take pride in providing prompt service and maintaining an easy-to-navigate website for our valued customers like yourself. If you have any further suggestions or inquiries, please don't hesitate to reach out. Thank you again for your support! Best regards, David

Posted 1 year ago

“Great product and fast delivery”

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Posted 2 years ago

Thank you so much for your fantastic 4-star rating and review of Rhinox Group Ltd! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We take pride in providing great products and ensuring fast delivery, so your kind words about our service mean the world to us. Thank you for choosing Rhinox Group Ltd, and we look forward to continuing to serve you in the future! Regards David

Posted 1 year ago

“The product was as described and was delivered in a timley manor.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your positive experience and for awarding Rhinox Group Ltd. with a stellar 4-star rating! We highly value your feedback and are delighted that our product met your expectations. We are thrilled to hear that our product was as described and delivered in a timely manner. Providing accurate descriptions and ensuring prompt delivery to our customers are top priorities for us. Your loyalty as a customer means the world to us, and we cannot thank you enough for your continued support. We are always here to provide you with excellent products and exceptional service. Once again, thank you for choosing Rhinox Group Ltd. We look forward to serving you again in the future. Warm regards, David

Posted 1 year ago

“Very good service fast delivery of rake riddle bucket which I am very pleased with wish I'd bought one sooner!”

Helpful Report

Posted 2 years ago

Thanks for the review, we have had good take up with rake riddle bucket a lot of happy customers.

Posted 2 years ago

Rhinox Group Ltd is rated 4.8 based on 987 reviews