Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.76

4.8 Rating 947 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.8

Based on 947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 23rd November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hope product is better than delivery service”

Helpful Report

Posted 1 week ago

Hi Allan, I'm sorry you felt the delivery was not what you expected, we have spoken with our 3rd party courier on this to help improve the service going forward. Due to the time of year there has been a lot of freight going through their system which has caused some delays. We hope the bucket does live up to expectations and we hope the courier service won't put you off using us again. If we can assist with anything else, please do get in touch and we will be happy to help! Kindest regards, Michaela Internal Accounts Manager

Posted 1 week ago

“I ordered a grading beam which took about 2 months to come which turned into a grading bucket which is completely different, and it doesn't even fit my machine.”

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Posted 2 weeks ago

Hi Anonymous, thanks for taking the time to leave us a review. Our customer service team have reached out to you to rectify this asap for you, please accept our apologies on this. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“I was unable to remove the bucket from the quick hitch,I explained the problem to customer service and they sent me a replacement straight away”

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Posted 2 weeks ago

Hi John, thank you for the review, i am happy we could rectify the problem straight away for you and get a new hitch to you, we understand machine down time can be costly and always strive to resolve problems straight away. If you need anything else please let me know. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Bought a 600mm bucket for a 3t machine. Caved the casing on the 1st job trenching through dry rooty ground. The sales rep didn't seem very interested and said we had abused the bucket, wanted me to cover courier fee to return for repair... ended up repairing and strengthening myself.”

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Posted 1 month ago

Hi Mike, thank you for taking the time to leave us a review. I am sorry that this happened to the bucket, if you can please contact the customer service team with your order number so we can look into this further for you as usually any structural issues are reviewed by our engineer. Look forward to hearing from you so we can look to resolve this for you. Kind regards, Claire - Customer Service Manager

Posted 1 month ago

“I rang you to confirm my bucket would arrive on Friday the 25th to be told it would arrive on the Thursday 24th. I rang you Thursday to ask where my bucket is to be told Monday the 28th the lady then rang me back to say it would be delivered Tuesday. It’s now Tuesday and no bucket. Absolute mess of a system. If I didn’t ring you I wouldn’t know what was going on . I’ve now received a tracking link that doesn’t work. Where’s my bucket?”

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Posted 4 months ago

Hi Dan, thank you for taking the time to leave us a review. I can only apologize for the delay in your order and agree the dates changing isn't ideal, usually when there are delays we ring all the customers to inform them of the delay so i apologize if this wasn't the case. If you can provide your order number so we can track this for you or your number so we can ring and sort this out for you that would be great. Kind regards, Claire -Customer Service Manager

Posted 4 months ago

“Still awaiting them to sort my buccket.”

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Posted 8 months ago

Hi Russell, we did email you on the 23/3/25 asking for a video of where it has been fitted, so we can forward on to our engineer but as of yet we have not received this from you? If you can reply back to us we can get our engineer to get in touch with you today about it? kind regards Michaela- Internal Account Manager

Posted 8 months ago

“Was mark as dispatched when in fact you never even had the item in stock The item was then delayed twice coming into stock Won’t be using again”

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Posted 1 year ago

Hi Keith, thanks for the review. I can only apologise that the item wasn't in stock and then the dispatch date was moved out. Unfortunately when our shipments are delayed this is out of our control and is usually down to issues with the freight at sea, we do try our best to keep customers informed of any delays that we encounter and do ring and email when delays occur. I can only apologise if you feel you weren't kept inform and I will speak with our web team regarding Ebay and ways we can improve. Once again thank you for the feedback. Kind regards, Claire - Customer Service Manager.

Posted 1 year ago

“Have not received order.”

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Posted 1 year ago

Hi Martin, thank you for bringing this to our attention, as per our phone call the reason for the delay is that you had missed off your house number on the delivery address. This has now been rectified and your item will be back out for delivery this week for you. If we can help with anything else, please don't hesitate to get in touch. Many thanks Michaela- Internal Account Manager

Posted 1 year ago

“The pins were to big for the bushes supplied and after heating the bushes the pins have been damaged trying to install into bushes, After market parts , never again with Rhinox Group Ltd”

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Posted 1 year ago

Hi Peter, thanks for taking our call on this matter. As discussed we are again sorry that the items were not what you had expected. After looking into this thoroughly we are happy to offer a full refund and we thank you for bringing this issue to our attention. kind regards Michaela- Internal account manager

Posted 1 year ago

“The quick hitch I ordered for a jcb 8008 only fits Rhiknox buckets on and not the genuine jcb buckets so it’s now useless to me after spending £650”

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Posted 1 year ago

Hi Edward, thank you for taking the time to leave us a review. I am sorry that there is an issue with the fitment of the JCB buckets they should fit assuming they are the same pick up as the hitch, we haven't had this issue before where they don't fit. I have tried to call you to discuss how we can sort this out for you asap weather that be a replacement or a refund if you can all us back so we sort this out for you straight away that would be great. Thanks Claire, Customer Service Manager

Posted 1 year ago

“Great service product brilliant thanks”

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Posted 1 year ago

Hi Colin, thanks for the review, Im pleased to hear you had a great service and are pleased with the product received. I am hoping the 1* was a typo after you were so pleased with us a company. If there is anything you weren't happy with please do let us know. kind regards Claire Customer Service Manager

Posted 1 year ago

“They didn’t deliver the day they had scheduled I waited for 4.5 hrs, even phoned Rhinox at 3.45pm to ask if delivery was still going to be that day and i was told yes any time between now and 5.15pm This was Friday and I needed it for a job that had to be complete Saturday/Sunday for a client who had builders coming on the Monday Spent the whole of Saturday morning trying to track the delivery down, could not track it with the tracking number from Rhinox as they didn’t tell us what courier it was with, finally found out what courier it was about 12.30pm and had to go and collect it myself, so lost half a day on the job i was supposed to be doing I have bought from them before and everyting went smoothly, but not happy with this service simply not good enough especially when i paid for next day delivery”

Helpful Report

Posted 1 year ago

Good morning Blandford Industrial, I am extremely sorry to hear of your negative experience regarding the delivery of your item, I will flag this with our couriers to find out what happened and why this wasn't delivered in the time slot provided. At Rhinox we pride ourselves on the speed in which we deliver and I can only apologise you were left disappointed in us this time. I have called and was advised to email you, which i have to ensure we can resolve this issue for you straight away. Will look forward o your reply and again our sincere apologies. Kind regards, Claire - Customer Service Manager.

Posted 1 year ago

“The quick hitch that I bought wore out in six months.”

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Posted 1 year ago

Hello Darren please send through some pictures and i will look into this for you. Kind Regards

Posted 1 year ago

“Wrong bucket and still waiting for it to be picked up”

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Posted 2 years ago

Hello Richard sorry for this inconvenience this will be collected today. Kind Regards

Posted 2 years ago

“Still waiting for my package”

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Posted 2 years ago

Thanks for notifying us of the problem, I believe this has been resolved. look forward to seeing you again.

Posted 2 years ago

“Sorry, the parcel did not arrive!!”

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Posted 2 years ago

Hello Tomas, We do apologize for any inconvenience this may have caused you, We will take a look on this and get back to you as soon as we can. Many thanks, Rene

Posted 2 years ago

“Got online looking for case bucket,Rhinox was first, I ordered bucket for case cx60c, got wrong bucket, they say they will take back, yet will send return voucher, have been told 4 times all lies”

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Posted 2 years ago

“Paid £30 next day delivery messaged 2 days later no reply then a couple of days later again no reply Then another message on seventh day they said not in stock they will have to make it then 15days later received item and still charged me for next day delivery All in all bad communication and should not charge for next day if they can’t deliver”

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Posted 2 years ago

Hello, We would like to apologize for any inconvenience this may have caused you. Let me confirm the charge, and I will get back to you. We are making sure that you will be getting quality OEM buckets. I hope you understand. Many thanks, Rene

Posted 2 years ago

“I am convinced perhaps, that Rhinox Group US is not a real company. If you are in the market for an excavator bucket do not give this company any money. Unless you like donating to unknown charity's. I ordered a bucket on August 2nd and as of today September 11th I still have not received the bucket. Now this wouldn't be a big deal if it was on back order with a 4 to 6 week turnaround, however, I was told on the phone that it was in stock and would be arriving about 3 to 5 days later, which I needed for a customers project. It did not show up, and when I have called (multiple times) to find out the status of the bucket, they either will not answer the phone, say they will look into it and get back with me, yet never call back, or they will put you on hold and never pick the phone back up again. I am now in the process of disputing the money I paid this company with my credit card company. Buyer beware.”

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Posted 2 years ago

Hey Glenn, Could you please confirm your order number for me, I cannot find an order in your name, but would like to take a look into this myself for you, as this is not the kind of service we offer! Many thanks, Josh

Posted 2 years ago

“Ordered a bucket for my Takeuchi excavator. The pin spacing was off by over a 1/2”. Customer Service told me it was my excavators fault, and that they manufactured it to Takeuchi specs. Looked up the specs and it was definitely off by over a 1/2”. Warren at customer service told me he could bill me for new brackets and I could pay someone to re-fabricate bucket for me….basically told me to get lost. $4,000 in and the bucket is useless unless I spend another grand to get it working. Rhinox-great marketing, terrible engineering and customer service”

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Posted 2 years ago

Rhinox Group Ltd is rated 4.8 based on 947 reviews