Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.75

4.8 Rating 837 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.8

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 13th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting them to sort my buccket.”

Helpful Report

Posted 1 month ago

Hi Russell, we did email you on the 23/3/25 asking for a video of where it has been fitted, so we can forward on to our engineer but as of yet we have not received this from you? If you can reply back to us we can get our engineer to get in touch with you today about it? kind regards Michaela- Internal Account Manager

Posted 1 month ago

“Was mark as dispatched when in fact you never even had the item in stock The item was then delayed twice coming into stock Won’t be using again”

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Posted 8 months ago

Hi Keith, thanks for the review. I can only apologise that the item wasn't in stock and then the dispatch date was moved out. Unfortunately when our shipments are delayed this is out of our control and is usually down to issues with the freight at sea, we do try our best to keep customers informed of any delays that we encounter and do ring and email when delays occur. I can only apologise if you feel you weren't kept inform and I will speak with our web team regarding Ebay and ways we can improve. Once again thank you for the feedback. Kind regards, Claire - Customer Service Manager.

Posted 8 months ago

“Have not received order.”

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Posted 8 months ago

Hi Martin, thank you for bringing this to our attention, as per our phone call the reason for the delay is that you had missed off your house number on the delivery address. This has now been rectified and your item will be back out for delivery this week for you. If we can help with anything else, please don't hesitate to get in touch. Many thanks Michaela- Internal Account Manager

Posted 8 months ago

“The pins were to big for the bushes supplied and after heating the bushes the pins have been damaged trying to install into bushes, After market parts , never again with Rhinox Group Ltd”

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Posted 8 months ago

Hi Peter, thanks for taking our call on this matter. As discussed we are again sorry that the items were not what you had expected. After looking into this thoroughly we are happy to offer a full refund and we thank you for bringing this issue to our attention. kind regards Michaela- Internal account manager

Posted 8 months ago

“The quick hitch I ordered for a jcb 8008 only fits Rhiknox buckets on and not the genuine jcb buckets so it’s now useless to me after spending £650”

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Posted 10 months ago

Hi Edward, thank you for taking the time to leave us a review. I am sorry that there is an issue with the fitment of the JCB buckets they should fit assuming they are the same pick up as the hitch, we haven't had this issue before where they don't fit. I have tried to call you to discuss how we can sort this out for you asap weather that be a replacement or a refund if you can all us back so we sort this out for you straight away that would be great. Thanks Claire, Customer Service Manager

Posted 10 months ago

“Great service product brilliant thanks”

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Posted 1 year ago

Hi Colin, thanks for the review, Im pleased to hear you had a great service and are pleased with the product received. I am hoping the 1* was a typo after you were so pleased with us a company. If there is anything you weren't happy with please do let us know. kind regards Claire Customer Service Manager

Posted 1 year ago

“They didn’t deliver the day they had scheduled I waited for 4.5 hrs, even phoned Rhinox at 3.45pm to ask if delivery was still going to be that day and i was told yes any time between now and 5.15pm This was Friday and I needed it for a job that had to be complete Saturday/Sunday for a client who had builders coming on the Monday Spent the whole of Saturday morning trying to track the delivery down, could not track it with the tracking number from Rhinox as they didn’t tell us what courier it was with, finally found out what courier it was about 12.30pm and had to go and collect it myself, so lost half a day on the job i was supposed to be doing I have bought from them before and everyting went smoothly, but not happy with this service simply not good enough especially when i paid for next day delivery”

Helpful Report

Posted 1 year ago

Good morning Blandford Industrial, I am extremely sorry to hear of your negative experience regarding the delivery of your item, I will flag this with our couriers to find out what happened and why this wasn't delivered in the time slot provided. At Rhinox we pride ourselves on the speed in which we deliver and I can only apologise you were left disappointed in us this time. I have called and was advised to email you, which i have to ensure we can resolve this issue for you straight away. Will look forward o your reply and again our sincere apologies. Kind regards, Claire - Customer Service Manager.

Posted 1 year ago

“The quick hitch that I bought wore out in six months.”

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Posted 1 year ago

Hello Darren please send through some pictures and i will look into this for you. Kind Regards

Posted 1 year ago

“Wrong bucket and still waiting for it to be picked up”

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Posted 1 year ago

Hello Richard sorry for this inconvenience this will be collected today. Kind Regards

Posted 1 year ago

“Still waiting for my package”

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Posted 1 year ago

Thanks for notifying us of the problem, I believe this has been resolved. look forward to seeing you again.

Posted 1 year ago

“Sorry, the parcel did not arrive!!”

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Posted 1 year ago

Hello Tomas, We do apologize for any inconvenience this may have caused you, We will take a look on this and get back to you as soon as we can. Many thanks, Rene

Posted 1 year ago

“Got online looking for case bucket,Rhinox was first, I ordered bucket for case cx60c, got wrong bucket, they say they will take back, yet will send return voucher, have been told 4 times all lies”

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Posted 1 year ago

“Paid £30 next day delivery messaged 2 days later no reply then a couple of days later again no reply Then another message on seventh day they said not in stock they will have to make it then 15days later received item and still charged me for next day delivery All in all bad communication and should not charge for next day if they can’t deliver”

Helpful Report

Posted 1 year ago

Hello, We would like to apologize for any inconvenience this may have caused you. Let me confirm the charge, and I will get back to you. We are making sure that you will be getting quality OEM buckets. I hope you understand. Many thanks, Rene

Posted 1 year ago

“I am convinced perhaps, that Rhinox Group US is not a real company. If you are in the market for an excavator bucket do not give this company any money. Unless you like donating to unknown charity's. I ordered a bucket on August 2nd and as of today September 11th I still have not received the bucket. Now this wouldn't be a big deal if it was on back order with a 4 to 6 week turnaround, however, I was told on the phone that it was in stock and would be arriving about 3 to 5 days later, which I needed for a customers project. It did not show up, and when I have called (multiple times) to find out the status of the bucket, they either will not answer the phone, say they will look into it and get back with me, yet never call back, or they will put you on hold and never pick the phone back up again. I am now in the process of disputing the money I paid this company with my credit card company. Buyer beware.”

Helpful Report

Posted 1 year ago

Hey Glenn, Could you please confirm your order number for me, I cannot find an order in your name, but would like to take a look into this myself for you, as this is not the kind of service we offer! Many thanks, Josh

Posted 1 year ago

“Ordered a bucket for my Takeuchi excavator. The pin spacing was off by over a 1/2”. Customer Service told me it was my excavators fault, and that they manufactured it to Takeuchi specs. Looked up the specs and it was definitely off by over a 1/2”. Warren at customer service told me he could bill me for new brackets and I could pay someone to re-fabricate bucket for me….basically told me to get lost. $4,000 in and the bucket is useless unless I spend another grand to get it working. Rhinox-great marketing, terrible engineering and customer service”

Helpful Report

Posted 1 year ago

“PUSHY ARROGANT SALES STAFF WONT LEAVE YOU ALONE”

Helpful Report

Posted 1 year ago

Hi Tony, We apologize for any inconvenience this may have given you. Have a wonderful day. Rene

Posted 1 year ago

“When orders paid for next day delivery, waited a week then called and was told the item had to be made and was given a date . That was fine , a bit misleading when asked if you want next day delivery. Waited till two or three days after the delivery date given called in to be told they had to wait for parts this is puzzling as I had ordered a digger bucket. Item came a few days later I was offered my next day delivery money back but never received it.”

Helpful Report

Posted 2 years ago

Dear Michael: We sincerely regret any delivery delays; nevertheless, we will do all in our power to ensure that you receive your packages on schedule. To finish the bucket, we were missing some components, but we'll make sure it doesn't happen again the next time. I'm forward to see you again soon. Jay

Posted 1 year ago

“They told me the attachment would fit my machine but when I got it it would not and now they want to charge me over half what I paid to return. I definitely would not recommend. Scam”

Helpful Report

Posted 2 years ago

Hi Justin, We apologize for the inconvenience this may have caused you, We are not expecting for this too. We will make sure to resolve this issue right away. Jay

Posted 2 years ago

“Paid for a bucket got scammed. This company is a total con don’t buy from here they will take your money and you will never get anything or be able to contact anyone”

Helpful Report

Posted 2 years ago

Hello Jack, Thank you for your review. I'm not sure what has happened for you to leave such a negative review, however please rest assured we do not 'scam' people. I have looked through the details Reviews.io has submitted alongside your review, and cannot see any orders associated with your name or email address. Could it be that you have accidently left the review for the wrong company? If not, please email: sales@rhinox-group.com, or give us a call on 01430 259 259 - Our opening hours are 0730-1630 Monday - Friday (Excluding bank holidays, of which we have had a lot recently!)

Posted 2 years ago

Hey Jack, Sorry, just realised your order was placed for the US/Canada market. It looks like there was an issue with the FedEx label, meaning your item was returned back to our shipping warehouse in Alabama. Sadly FedEx still class this as 'Delivered' so it was missed from our system. We will be in touch and put a plan in place ASAP for you. I believe the communication issue is due to us having bank holidays here in the UK. Sorry for the confusion and the inconvenience.

Posted 2 years ago

“Terrible service I ordered a bucket 18 working days ago and it still hasn’t arrived I will not be using this company again”

Helpful Report

Posted 2 years ago

Hello, Really sorry for the delay in getting this order to you. We are sadly running behind on our production lead time. However I can confirm that your Riddle Bucket has been shipped today, so should be with you on Tuesday due to the bank holiday weekend. Many thanks, the Rhinox Team.

Posted 2 years ago

Rhinox Group Ltd is rated 4.8 based on 837 reviews