Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.74

4.7 Rating 1,077 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 25th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rate your product? What the product that didn't arrive.... yeah great... due today 8:10-12:10, then by 18:00, then by end of trade.... now torrow by 18:00.... now it's costing me the days work planned, unless it arrives early on the day, due to person availability it will put things back 3 day and cost 3 people's wages on the next job.... no a voucher off next purchase will not help!!!!”

Helpful Report

Posted 1 week ago

Hi Steve, Thank you for the email. I am very sorry the bucket has not arrived on time, I can see it left us on time and was put on a next day delivery for you unfortunately on the FedEx tracking it says they were local delivery restrictions. We have contacted Fedex who have advised this will be delivered today, the delivery time frame on the confirmation email sent was 1-2 days which is what we advise for parcels. If Fedex have restrictions then they are out of our control. We have refunded the delivery charges for you and this should be delivered today. Kind regards, Claire - Customer Service Manager

Posted 1 week ago

“Service is terrible. We have ordered from Rhinox a few times now and the products always take longer to arrive than they say. We have currently been waiting many weeks for an order.”

Helpful Report

Posted 1 week ago

Hello, I am sorry there has been a delay with your order with us, please can you call our office on 01430 259259 or email our customer service team on Sales@rhinox-group.com with your name and order number, so we can look into this for you. kind regards, Michaela Internal Accounts

Posted 1 week ago

“I am waiting a month for my order and now FedEx tried to deliver to wrong address”

Helpful Report

Posted 4 weeks ago

Hi there, I am sorry there was an issue with this order. If you would like us to investigate this further with FedEx please email our team on sales@rhinox-group.com and we will be happy to help you. kind regards, Michaela Internal Accounts

Posted 3 weeks ago

“Not turned up yet pointless offering next day delivery as an option”

Helpful Report

Posted 1 month ago

Hi Oliver, thank you for taking the time to leave us a review. I am sorry that your item has not arrived, I have tracked this and it should be delivered today. I can only apologies for the delay in dispatch, We had a stock take last week that slowed things down so i do apologise. I will refund the delivery charges back to you as we haven't hit your expectations on this occasion. I do hope this doesn't put you off using using the future as i know we can better next time. Kind regards, Claire - Customer Service Manager

Posted 1 month ago

“Well they want your money before they will make your order and it was a week late from the date gave all there doing is running there company off the back of you”

Helpful Report

Posted 1 month ago

Hi Vernon, thank you for taking the time to leave us a review. I am sorry that your order with us was delayed, we always try and let customers know of any delays we face in a timely manner so I apologise if you were not kept informed. The delays were due to site improvements we are making that unfortunately did slow down our production, this is not our usual service and normally turn things round in the time we originally give at the time of order. Please accept our apologies on this and i do hope you will give us a try in the future to show you what we can do and we would be happy to offer a discount on your next order to compensate for the delay. Kind regards, Claire - Customer Service Manager

Posted 1 month ago

“Don't like being spammed by text message”

Helpful Report

Posted 2 months ago

Hi Daniel, thank you for taking the time to leave us a review. I am sorry if you have received a lot of text messages from us, we usually only send them from our courier with delivery information. I will raise this with IT to see if you have received anything else and also take the feedback on board if we need to make any changes to the services we provide. Kind regards, Claire - Customer Service Manager

Posted 2 months ago

“what a joke these guys are go to digbits much better service”

Helpful Report

Posted 3 months ago

Hi Pete, thanks for taking the time to leave us a review, I am sorry to hear of the issues you have faced with the delivery of this item and I know this is being re-delivered tomorrow for you. Some points to note: Our courier has advised they were on site on Friday and waited the full 20 minute time for delivery and couldn't leave the goods safe due to no off loading facilities for the item, they did try to contact you regarding this delivery on the day. The order was an online order and no Tail lift was selected or paid for at the time of order unfortunately if this isn't selected the customer is expected too off load this for the courier. We have since been informed that this was required and were happy to add this on for you at no extra cost and get the goods re-delivered. We were then advised this morning that no Artic's can be used as the delivery vehicle, at least 95 percent of our freight is delivered on these vehicles and for smaller vehicles we would expect the customer to tell us at time of order any special delivery requirements, we have sourced this for you but it has delayed the delivery a day and unfortunately due to the smaller vehicle a tail lift cannot be used and it requires off loading. We have also upgraded the delivery slot free of charge due to the issues with offloading, when this is usually chargeable to support getting the goods their in a timely manner for offloading. On this occasion we feel we have done everything we could to support this delivery given the issues with the tail-lift and the wagon size which is out of our control due to not being given this information at the time of order. We appreciate the feedback from your review and will take the feedback onboard. Kind regards, Claire - Customer Service Manager

Posted 3 months ago

“Hope product is better than delivery service”

Helpful Report

Posted 8 months ago

Hi Allan, I'm sorry you felt the delivery was not what you expected, we have spoken with our 3rd party courier on this to help improve the service going forward. Due to the time of year there has been a lot of freight going through their system which has caused some delays. We hope the bucket does live up to expectations and we hope the courier service won't put you off using us again. If we can assist with anything else, please do get in touch and we will be happy to help! Kindest regards, Michaela Internal Accounts Manager

Posted 8 months ago

“I ordered a grading beam which took about 2 months to come which turned into a grading bucket which is completely different, and it doesn't even fit my machine.”

Helpful Report

Posted 8 months ago

Hi Anonymous, thanks for taking the time to leave us a review. Our customer service team have reached out to you to rectify this asap for you, please accept our apologies on this. Kind regards, Claire - Customer Service Manager

Posted 8 months ago

“I was unable to remove the bucket from the quick hitch,I explained the problem to customer service and they sent me a replacement straight away”

Helpful Report

Posted 8 months ago

Hi John, thank you for the review, i am happy we could rectify the problem straight away for you and get a new hitch to you, we understand machine down time can be costly and always strive to resolve problems straight away. If you need anything else please let me know. Kind regards, Claire - Customer Service Manager

Posted 8 months ago

“Bought a 600mm bucket for a 3t machine. Caved the casing on the 1st job trenching through dry rooty ground. The sales rep didn't seem very interested and said we had abused the bucket, wanted me to cover courier fee to return for repair... ended up repairing and strengthening myself.”

Helpful Report

Posted 9 months ago

Hi Mike, thank you for taking the time to leave us a review. I am sorry that this happened to the bucket, if you can please contact the customer service team with your order number so we can look into this further for you as usually any structural issues are reviewed by our engineer. Look forward to hearing from you so we can look to resolve this for you. Kind regards, Claire - Customer Service Manager

Posted 9 months ago

“I rang you to confirm my bucket would arrive on Friday the 25th to be told it would arrive on the Thursday 24th. I rang you Thursday to ask where my bucket is to be told Monday the 28th the lady then rang me back to say it would be delivered Tuesday. It’s now Tuesday and no bucket. Absolute mess of a system. If I didn’t ring you I wouldn’t know what was going on . I’ve now received a tracking link that doesn’t work. Where’s my bucket?”

Helpful Report

Posted 1 year ago

Hi Dan, thank you for taking the time to leave us a review. I can only apologize for the delay in your order and agree the dates changing isn't ideal, usually when there are delays we ring all the customers to inform them of the delay so i apologize if this wasn't the case. If you can provide your order number so we can track this for you or your number so we can ring and sort this out for you that would be great. Kind regards, Claire -Customer Service Manager

Posted 1 year ago

“Still awaiting them to sort my buccket.”

Helpful Report

Posted 1 year ago

Hi Russell, we did email you on the 23/3/25 asking for a video of where it has been fitted, so we can forward on to our engineer but as of yet we have not received this from you? If you can reply back to us we can get our engineer to get in touch with you today about it? kind regards Michaela- Internal Account Manager

Posted 1 year ago

“Was mark as dispatched when in fact you never even had the item in stock The item was then delayed twice coming into stock Won’t be using again”

Helpful Report

Posted 1 year ago

Hi Keith, thanks for the review. I can only apologise that the item wasn't in stock and then the dispatch date was moved out. Unfortunately when our shipments are delayed this is out of our control and is usually down to issues with the freight at sea, we do try our best to keep customers informed of any delays that we encounter and do ring and email when delays occur. I can only apologise if you feel you weren't kept inform and I will speak with our web team regarding Ebay and ways we can improve. Once again thank you for the feedback. Kind regards, Claire - Customer Service Manager.

Posted 1 year ago

“Have not received order.”

Helpful Report

Posted 1 year ago

Hi Martin, thank you for bringing this to our attention, as per our phone call the reason for the delay is that you had missed off your house number on the delivery address. This has now been rectified and your item will be back out for delivery this week for you. If we can help with anything else, please don't hesitate to get in touch. Many thanks Michaela- Internal Account Manager

Posted 1 year ago

“The pins were to big for the bushes supplied and after heating the bushes the pins have been damaged trying to install into bushes, After market parts , never again with Rhinox Group Ltd”

Helpful Report

Posted 1 year ago

Hi Peter, thanks for taking our call on this matter. As discussed we are again sorry that the items were not what you had expected. After looking into this thoroughly we are happy to offer a full refund and we thank you for bringing this issue to our attention. kind regards Michaela- Internal account manager

Posted 1 year ago

“The quick hitch I ordered for a jcb 8008 only fits Rhiknox buckets on and not the genuine jcb buckets so it’s now useless to me after spending £650”

Helpful Report

Posted 2 years ago

Hi Edward, thank you for taking the time to leave us a review. I am sorry that there is an issue with the fitment of the JCB buckets they should fit assuming they are the same pick up as the hitch, we haven't had this issue before where they don't fit. I have tried to call you to discuss how we can sort this out for you asap weather that be a replacement or a refund if you can all us back so we sort this out for you straight away that would be great. Thanks Claire, Customer Service Manager

Posted 2 years ago

“Great service product brilliant thanks”

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Posted 2 years ago

Hi Colin, thanks for the review, Im pleased to hear you had a great service and are pleased with the product received. I am hoping the 1* was a typo after you were so pleased with us a company. If there is anything you weren't happy with please do let us know. kind regards Claire Customer Service Manager

Posted 2 years ago

“They didn’t deliver the day they had scheduled I waited for 4.5 hrs, even phoned Rhinox at 3.45pm to ask if delivery was still going to be that day and i was told yes any time between now and 5.15pm This was Friday and I needed it for a job that had to be complete Saturday/Sunday for a client who had builders coming on the Monday Spent the whole of Saturday morning trying to track the delivery down, could not track it with the tracking number from Rhinox as they didn’t tell us what courier it was with, finally found out what courier it was about 12.30pm and had to go and collect it myself, so lost half a day on the job i was supposed to be doing I have bought from them before and everyting went smoothly, but not happy with this service simply not good enough especially when i paid for next day delivery”

Helpful Report

Posted 2 years ago

Good morning Blandford Industrial, I am extremely sorry to hear of your negative experience regarding the delivery of your item, I will flag this with our couriers to find out what happened and why this wasn't delivered in the time slot provided. At Rhinox we pride ourselves on the speed in which we deliver and I can only apologise you were left disappointed in us this time. I have called and was advised to email you, which i have to ensure we can resolve this issue for you straight away. Will look forward o your reply and again our sincere apologies. Kind regards, Claire - Customer Service Manager.

Posted 2 years ago

“The quick hitch that I bought wore out in six months.”

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Posted 2 years ago

Hello Darren please send through some pictures and i will look into this for you. Kind Regards

Posted 2 years ago

Rhinox Group Ltd is rated 4.7 based on 1,077 reviews