Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.74

4.7 Rating 1,076 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 25th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person I spoke to on the phone was very knowledgeable and polite.My only concern was that the delivery charge was more than the product i bought. I purchased a small package of washers weighing no more than a small bag of sweets but the delivery charge was around £18.00 I bought another item from a similar company and only charged me £8.00 delivery on a item over 3 kilos in weight.”

Helpful Report

Posted 4 weeks ago

Hi Steve, thank you for taking the time to leave us a review. I am pleased that overall you are happy with the customer service we provide and the knowledge our staff have. I am sorry that you weren't happy with the delivery charges, unfortunately that is what our courier charges us for our small parcels. I will pass the feedback to our operations team who deal with transport so they are aware. If there is anything else you need please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 4 weeks ago

“Delayed delivery”

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Posted 2 months ago

Hi Stephen, thank you for taking the time to leave us a review. I am sorry if your delivery was delayed, we have had some building work on site making improvements however this has delayed some shipments, which i can only apologise for, it isn't our usual level of service and we are trying our hardest to catch up. I do hope this doesn't put you off using us again. Kind regards, Claire - Customer Service Manager

Posted 2 months ago

“Great response and delivery as expected but the bucket ordered was different to what arrived as it was missing hooks!”

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Posted 4 months ago

Hi Daniel, thanks for taking the time to leave us a review, i am sorry if the bucket arrived wasn't what you were expecting. We will contact you to discuss this further. Kind regards, Claire - Customer Service Manager

Posted 4 months ago

“Rhinox was absolutely spot on and the product is quality will definitely by from them again, but only problem was haulage was poor very hard work”

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Posted 7 months ago

Hi Edward, thank you for taking the time to leave us a review, We are sorry to hear that the third party courier service was an issue for you, if there is anything we can help with on this please let us know. We look forward to assisting you again in the future. kind regards, Michaela - Internal accounts

Posted 7 months ago

“Quality product although after it being shown as available on the site i recieved an email after to say it had to be manufactured- 3 weeks”

Helpful Report

Posted 10 months ago

Hi Keith, thanks for the taking the time to leave us a review. I am sorry if there was some issues with the order, on our website on all made to order items it does say to call for an accurate lead time, so I apologise if this wasn't on your product or not made clear. If there is anything else you need please do let us know. Kind regards, Claire - Customer Service Manager

Posted 10 months ago

“rest is good i am just doing my invoices work at the minute and i have found out i have recived a total of 6 to 7 emmails with different attachments for 1 order, this coudve all been packed into one email , which it has but there is no point if there is going to be half a dozen more emails coming through alongside it.”

Helpful Report

Posted 1 year ago

Hello Anonymous, thank you for taking the time to leave us a review. We are always looking for ways we can improve our service, so thank you for the honesty, I will pass your feedback on. If you need anything else, please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 1 year ago

“Oder placed and paid for at end of financial year and yet invoice is still dated 10th April !!”

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Posted 1 year ago

Hi David, thanks for taking the time to leave us a review. Unfortunate how our system works, is that the invoice is generated when the goods depart us, as this was made to order the invoice date is the date it left us. Our system doesn't let us change or over ride dates so unfortunately cannot amend this. I hope this doesn't put you off ordering from us in the future. Kind regards, Claire - Customer Service Manager

Posted 1 year ago

“bucket can not fault deliver wagon would not come of the road”

Helpful Report

Posted 2 years ago

Hi Simon, Thank you for your review. Firstly i am pleased you are happy with our product, that is always great to hear. I can only apologize for the issue faced with delivery and i will be feeding this back to our couriers and at Rhinox we pride ourselves on our service and delivery so i apologize this didn't meet your expectations. If there is anything else you require, please do let me know and as always thank you for your custom. Many thanks, Claire - Customer Service Manager

Posted 2 years ago

“Still not received the bucket I ordered”

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Posted 2 years ago

Hello Neil Very sorry for the delay on this it seems as though Fedex had some issue with the address. I believe this has now been sorted and delivered. Regards Dave

Posted 2 years ago

“A little disappointed as I phoned the company saying I need the bucket that was in stock by Monday I was told to order online rather than them take the order as that would be quicker I placed an order before 3 taken the day off and now had a text to say they are dispatching the item today which is Monday so don’t think I will receive it today”

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Posted 2 years ago

Hello very sorry to hear you have had this problem, i will raise it with the despatch team to ensure this does not happen in the future. Regards

Posted 2 years ago

“I thought the order process was excellent. However, the delivery side of things was not great. FedEx wouldn’t leave at my house (rural location) despite me giving clear instructions. We ended up wasting 2 hours driving to collect bucket from their depot at 8pm! The couriers app/website dreadful and thankfully rhinox sorted. Product fine but should have had courier charge refunded!”

Helpful Report

Posted 2 years ago

Very sorry about this, if you give us a ring we can look into this and refund the Carriage. we do get let down sometimes by the couriers. David

Posted 2 years ago

“my experience, not that positive, bucket pins bushes, bush inside diameter 25.000, one pin outer diameter, 24.995, spot on. next pin 24.697 ? not good.”

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Posted 2 years ago

Hello David, We apologize for any inconvenience this may have caused you, and we would like you to send us a picture on our sales email so that we can assist you better. Many thanks, Rene

Posted 2 years ago

“I’m very disappointed with the teeth in the 600 bucket bolt’s having loosened and lost Regards”

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Posted 3 years ago

Hello Alexander, We apologize for any inconvenience this may have caused you, and we will make sure that this doesn't happen again. Rene

Posted 3 years ago

“Bucket and fittings great, but careful of hose fittings was told only 1/2” supplied to fit our machine. Had to pay someone else to remove the 3/4 and put on 1/2s as turned up with 3/4 which they are denying.”

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Posted 3 years ago

“Paid extra for AM delivery and didn’t receive the bucket until 4pm”

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Posted 4 years ago

Thank you for your feedback, Ross. Firstly, I'm sorry for the delivery issue, it's out of our hands, but that said it still grates when a customer gets let down on delivery. We would be very happy to make this up to you on your next order, we would be open to discussing what works best for you on this. In case you didn't know, Rhinox stocks bolt-on blades for all our digging buckets. Thank you for trusting Rhinox with your order, we look forward to helping you again soon. All the best, Terry.

Posted 4 years ago

Rhinox Group Ltd is rated 4.7 based on 1,076 reviews