Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.73

4.7 Rating 595 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 595 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bucket can not fault deliver wagon would not come of the road”

Helpful Report

Posted 2 weeks ago

Hi Simon, Thank you for your review. Firstly i am pleased you are happy with our product, that is always great to hear. I can only apologize for the issue faced with delivery and i will be feeding this back to our couriers and at Rhinox we pride ourselves on our service and delivery so i apologize this didn't meet your expectations. If there is anything else you require, please do let me know and as always thank you for your custom. Many thanks, Claire - Customer Service Manager

Posted 2 weeks ago

“Still not received the bucket I ordered”

Helpful Report

Posted 2 months ago

Hello Neil Very sorry for the delay on this it seems as though Fedex had some issue with the address. I believe this has now been sorted and delivered. Regards Dave

Posted 1 month ago

“A little disappointed as I phoned the company saying I need the bucket that was in stock by Monday I was told to order online rather than them take the order as that would be quicker I placed an order before 3 taken the day off and now had a text to say they are dispatching the item today which is Monday so don’t think I will receive it today”

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Posted 2 months ago

Hello very sorry to hear you have had this problem, i will raise it with the despatch team to ensure this does not happen in the future. Regards

Posted 2 months ago

“I thought the order process was excellent. However, the delivery side of things was not great. FedEx wouldn’t leave at my house (rural location) despite me giving clear instructions. We ended up wasting 2 hours driving to collect bucket from their depot at 8pm! The couriers app/website dreadful and thankfully rhinox sorted. Product fine but should have had courier charge refunded!”

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Posted 4 months ago

Very sorry about this, if you give us a ring we can look into this and refund the Carriage. we do get let down sometimes by the couriers. David

Posted 4 months ago

“my experience, not that positive, bucket pins bushes, bush inside diameter 25.000, one pin outer diameter, 24.995, spot on. next pin 24.697 ? not good.”

Helpful Report

Posted 8 months ago

Hello David, We apologize for any inconvenience this may have caused you, and we would like you to send us a picture on our sales email so that we can assist you better. Many thanks, Rene

Posted 8 months ago

“I’m very disappointed with the teeth in the 600 bucket bolt’s having loosened and lost Regards”

Helpful Report

Posted 9 months ago

Hello Alexander, We apologize for any inconvenience this may have caused you, and we will make sure that this doesn't happen again. Rene

Posted 9 months ago

“Bucket and fittings great, but careful of hose fittings was told only 1/2” supplied to fit our machine. Had to pay someone else to remove the 3/4 and put on 1/2s as turned up with 3/4 which they are denying.”

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Posted 1 year ago

“Paid extra for AM delivery and didn’t receive the bucket until 4pm”

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Posted 1 year ago

Thank you for your feedback, Ross. Firstly, I'm sorry for the delivery issue, it's out of our hands, but that said it still grates when a customer gets let down on delivery. We would be very happy to make this up to you on your next order, we would be open to discussing what works best for you on this. In case you didn't know, Rhinox stocks bolt-on blades for all our digging buckets. Thank you for trusting Rhinox with your order, we look forward to helping you again soon. All the best, Terry.

Posted 1 year ago

Rhinox Group Ltd is rated 4.7 based on 595 reviews