Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.73

4.7 Rating 594 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 594 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, good communication, quick turnaround. Haven’t given the bucket any pain yet but let’s hope it’s as good as the purchase. 5⭐️”

Helpful Report

Posted 1 day ago

Hi John, thank you for your 5* review. I am delighted to hear you are happy with the communication and service you received from us, we pride our selves on our customer service and speed so I am happy to hear we met your expectations. If there is anything else you, please don't hesitate to give us a call and once again thank you for your valued custom. Kind regards, Claire Customer Service Manager

Posted 19 hours ago

“I have bought two rhinox buckets 12 inch and 48inch both are really well made and of excellent quality, sales and service was brilliant thanks to warran who explained all the options for my older digger/excavator. Thanks to all the rhinox team for making purchasing both buckets an excellent experience”

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Posted 6 days ago

Good Morning Graham, thank you for your 5* review, I will ensure I pass this on to Warren. We are delighted to hear that you are pleased with the quality of the products and service you received, we pride ourselves on our customer service and the quality of the products we provide. If there is anything else you need please do let us know. Kind regards, Claire Customer Service Manager

Posted 6 days ago

“I’ve used the 30” riddle for about 5 or 6 hours now and have realised I bought a riddle, a rake and a bucket. Didn’t expect that. I have a mixture of soil and rock as I live in an old quarry so it hasn’t had an easy time. A 30” is perfect on a 1.5T machine and the results have been simply great. If I upgrade my machine to just under 2T I think I’ll get the slightly bigger bucket, but for my 1.5T, it’s bang on. I haven’t exactly treated it like a princess, but equally I haven’t done anything stupid with it. It has stayed in shape and doesn’t appear to have deformed at all. All in all, very happy.”

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Posted 1 week ago

Thanks David very glad you are finding the bucket useful and that the quality is good. Looking forward to supplying you in the future. Regards

Posted 1 week ago

“Used these guys many times, they cant be beat!”

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Posted 1 week ago

Hi Paul, thank you for your 5* review. As a repeat customer I am pleased to hear that you are happy with the service and products we supply. Thank you for your continued custom and if you need anything else don't hesitate to get in touch. Kind regards, Claire- Customer Service Manager.

Posted 1 week ago

“They didn’t deliver the day they had scheduled I waited for 4.5 hrs, even phoned Rhinox at 3.45pm to ask if delivery was still going to be that day and i was told yes any time between now and 5.15pm This was Friday and I needed it for a job that had to be complete Saturday/Sunday for a client who had builders coming on the Monday Spent the whole of Saturday morning trying to track the delivery down, could not track it with the tracking number from Rhinox as they didn’t tell us what courier it was with, finally found out what courier it was about 12.30pm and had to go and collect it myself, so lost half a day on the job i was supposed to be doing I have bought from them before and everyting went smoothly, but not happy with this service simply not good enough especially when i paid for next day delivery”

Helpful Report

Posted 1 week ago

Good morning Blandford Industrial, I am extremely sorry to hear of your negative experience regarding the delivery of your item, I will flag this with our couriers to find out what happened and why this wasn't delivered in the time slot provided. At Rhinox we pride ourselves on the speed in which we deliver and I can only apologise you were left disappointed in us this time. I have called and was advised to email you, which i have to ensure we can resolve this issue for you straight away. Will look forward o your reply and again our sincere apologies. Kind regards, Claire - Customer Service Manager.

Posted 1 week ago

“FIRST CLASS SERVICE”

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Posted 1 week ago

Thanks Warren for your five star review, our aim is to offer the best service at all times. Kind Regards

Posted 1 week ago

“Excellent customer service”

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Posted 1 week ago

Thank you Shaun Your response with a five star review is appreciated very much. Our aim is to provide no1 customer service at all times. Kind Regards

Posted 1 week ago

“easy ordering and good follow up”

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Posted 1 week ago

Hi Ton, thank you for the 5* review, I am please to hear that you have had a great experience with us. If you need anything else, please do let me know. Many thanks Claire- Customer Service Manager.

Posted 1 week ago

“I bought a bobcat E20 excavator quick Attach plate. Shipping was great and right on time and in a very nice box. The plate is well built and fits and works great. Very happy with the product and the service.”

Helpful Report

Posted 2 weeks ago

Hi Nathan, thank you for the 5* review. At Rhinox we do pride ourselves on the quality of our products and our customer service, so it is great to read that you were pleased with both. If there is anything else you need please do let me know. Many thanks Claire- Customer Service Manager

Posted 2 weeks ago

“The best way to judge a company is when something goes wrong. Nothing in life is perfect and things do go wrong. Had a rather expensive item from these guys and it failed, so what did they do?, sent me a new one after seeing photos and didnt even want me to return the faulty item... brilliant.”

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Posted 2 weeks ago

Thanks David customer service is our no1 priority ,and as you say things do go wrong . Kind Regards David

Posted 2 weeks ago

“Good service from on the phone to face to face with the guy were you collect from very easy nice people Thanks again”

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Posted 2 weeks ago

Hello, thank you for the 5* review. I am pleased to hear you are happy with your order and the service we provided. It makes our day receiving reviews like this, thanks again. Claire- Customer Service Manager.

Posted 2 weeks ago

“very good service”

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Posted 2 weeks ago

Hi Russell, thank you for your 5* review. I am pleased to hear you had a great experience with us and were pleased with our service, if you need anything else please let me know. Claire- Customer Service Manager.

Posted 2 weeks ago

“Great to deal with thanks”

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Posted 2 weeks ago

Thanks Andrew we do try at all times to give the customer a positive experience. Kind Regards

Posted 2 weeks ago

“On this occasion it was a very good service & on time”

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Posted 2 weeks ago

Thanks Anthony we do appreciate your 5 star review and that you had a positive experience. Kind Regards

Posted 2 weeks ago

“Good quality products and swift delivery”

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Posted 2 weeks ago

Thanks Martin Glad you found the product was what you expected and the delivery was on time. Kind Regards

Posted 2 weeks ago

“I can’t rate their service highly enough. I ordered a ripper for my 2001 JCB803 from France for delivery to a UK address. I needed it delivered between specific dates. Yasmin( who is equally fab), assured me it would be no problem. It wasn’t. Arrived exactly at the right time. Web order was trouble free. Lived in France for years where service is generally poor. So very refreshing to deal with a professional company who know how things should be done. Thanks again”

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Posted 2 weeks ago

Thankyou Paul for your kind review i will pass this on to Yasmin. we do strive to do all we can to accommodate the customers needs in deliveries etc. We do appreciate it when we get a positive response from our customers. Kind Regards

Posted 2 weeks ago

“Excellent service highly recommended”

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Posted 2 weeks ago

Hello Jonathan, thank you for the review, I am delighted to hear you were happy with the service you received. Here at Rhinox we pride ourselves on our customer service and response times so it always a pleasure to read such nice reviews. If there is anything else you need please do let me know. Many thanks Claire - Customer Service Manager.

Posted 2 weeks ago

“customer service pushed me to order on the website”

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Posted 2 weeks ago

Hello, thank you for your review. I apologize that our customer service did not meet your expectations, as we pride ourselves on our customer service here at Rhinox. If a customer calls in we would always want them to feel satisfied with our service and we as a team look to take the orders there and then, I am so sorry that this wasn't the case for you and i would like to hear more about your experience with us. If you want to email me on claire.wilson@rhinox-group.com and i will look into this. Many thanks Claire - Customer Service Manager.

Posted 2 weeks ago

“bucket can not fault deliver wagon would not come of the road”

Helpful Report

Posted 2 weeks ago

Hi Simon, Thank you for your review. Firstly i am pleased you are happy with our product, that is always great to hear. I can only apologize for the issue faced with delivery and i will be feeding this back to our couriers and at Rhinox we pride ourselves on our service and delivery so i apologize this didn't meet your expectations. If there is anything else you require, please do let me know and as always thank you for your custom. Many thanks, Claire - Customer Service Manager

Posted 2 weeks ago

“All good as usual top service and quick delivery service cheers”

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Posted 2 weeks ago

Thanks Mark service is our number 1 priority, customer service is important at all times. Regards Dave

Posted 2 weeks ago

Rhinox Group Ltd is rated 4.7 based on 594 reviews