Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.75

4.8 Rating 837 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.8

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 13th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, efficient service. Pleasant, knowledgeable staff. The only downside was the delivery driver (out sourced) who dumped the heavy pallet on our drive. I asked him nicely if he could move it just five feet into our garage. He ignored my request and repeated, "it's behind the van". I'm a fragile female who has had two major spinal operations, but the driver watched me as I dragged the pallet.”

Helpful Report

Posted 17 hours ago

Hi Christine, thank you for taking the time to leave us a review. I am pleased you found our staff helpful and knowledgeable. I can only apologise on behalf of the courier, and I am extremely disappointed that this was their attitude towards our customers. If you could email us at sales@rhinox-group.com with your order number so i can feed this back to the account manager at the courier that would be great and again our apologies. Kind regards, Claire - Customer Service Manager

Posted 14 hours ago

“Took a little longer to come than expected, but it's a well made product. Look forward to an ordering another in the future. I would recommend to others.”

Helpful Report

Posted 4 days ago

Hi Callum, thank you for taking the time to leave us a review. We are sorry the item took a little longer to get to you, we will pass this on to our team and courier to improve things going forward. If you require anything else please let me know. many thanks Michaela- Internal account manager

Posted 1 day ago

“Very quick delivery, less than 24 hours! Excellent product.”

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Posted 1 week ago

Hi Charles, thank you for the great review! We are pleased you have had such a positive experience buying from us. Please let us know if we can assist with anything else. Many thanks Michaela- Internal Account Manager

Posted 1 week ago

“Very happy with the bucket i purchased from Rhinox . Ordered at 12 Thursday and delivered 11 Friday very fast very happy”

Helpful Report

Posted 2 weeks ago

Hi Richard, thank you for taking the time to leave us a review. I am pleased you are happy with the quality of products and the speed in which we deliver. If there is anything else you need please do let me know. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Easy to order, good communications and quick delivery. Buckets are fine, have three of them and all have worked well without problems. Very robust. I’m happy.”

Helpful Report

Posted 2 weeks ago

Hi Philip, thank you for taking the time to leave us a review. As a repeat customer I am happy to hear that you are happy with the quality of products and customer service we provide. If there is anything else you need, please let me know. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Product as ordered and arrived the following day. Could not fault”

Helpful Report

Posted 2 weeks ago

Hi Mark, thank you for taking the time to leave us a review. I am pleased you were happy with the service provided and how fast in which we can deliver. If you need anything else at all, please do let me know. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Nice web page very easy to find what i wanted the quality is great and the service is fast all in all value speed quality well done”

Helpful Report

Posted 2 weeks ago

Hi Eddie, thank you for taking the time to leave us a review. I am pleased you found our website easy to navigate and were pleased with the service and product quality we offer. If you need anything else please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Very quick polite and helpful service Very good prices too”

Helpful Report

Posted 2 weeks ago

Hi Jad, thank you for taking the time to leave us 5* review. I am delighted that you received good service and are pleased with our pricing. If you need anything else please let me know. Kind regards,

Posted 2 weeks ago

“I ordered tow safety pins and a pack of shims at lunchtime and they were delivered first thing the next morning. Thank you very much for a very quick and efficient service, it is very much appreciated”

Helpful Report

Posted 2 weeks ago

Hi Lawrence, thank you for taking the time to leave us a review, i am pleased you are happy with the service we provide and how quick we can deliver. If you need anything else please do let me know. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Very good service. Very polite and helpful”

Helpful Report

Posted 3 weeks ago

Hi Gillian, thank you for taking the time to leave us a review. I am pleased you feel we provide good customer service as we are always striving to improve our service so welcome any feedback. If there is anything else you need, then please do get in touch! Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Great customer service. The riddle bucket was made to order and arrived as said. The quality is very good as is the price. This is the 3rd item I’ve ordered and am very happy with these purchases.”

Helpful Report

Posted 3 weeks ago

Hi Brad, thank you for taking the time to leave us a review. It is always nice to hear that our repeat customers are happy with the products and service we provide. If there is anything else you need, please do let me know. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Great service bucket arrived fast”

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Posted 3 weeks ago

Hi Ryan, thank you for taking the time to leave us a review. I am pleased you are happy with the quality of product and the speed in which we deliver. If there is anything else you need, please do let me now. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Very good company”

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Posted 3 weeks ago

Hi Andy, thank you for taking the time to leave us a review. If there is anything else you need, please don't hesitate to get in touch. Kind regards, Claire- Customer Service Manager

Posted 3 weeks ago

“Delivered as promised next day and very efficient and polite. Ordering process stright forward. Kept abreast of things throughout buying process.”

Helpful Report

Posted 3 weeks ago

Hi Edward, thank you for taking the time to leave us a review. I am pleased you found our service good and the ordering process easy. If you need anything else at all, please get in touch. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Delivered a quality bucket on time at a competitive price thanks”

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Posted 3 weeks ago

Hi Chris, thank you taking the time to leave us a review, I am delighted you had such a positive experience, If there is anything else you need, please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“rest is good i am just doing my invoices work at the minute and i have found out i have recived a total of 6 to 7 emmails with different attachments for 1 order, this coudve all been packed into one email , which it has but there is no point if there is going to be half a dozen more emails coming through alongside it.”

Helpful Report

Posted 3 weeks ago

Hello Anonymous, thank you for taking the time to leave us a review. We are always looking for ways we can improve our service, so thank you for the honesty, I will pass your feedback on. If you need anything else, please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Ordering and delivery was an easy process. Issue with damage to the paint work but won’t stop the work.”

Helpful Report

Posted 3 weeks ago

Hi Justin, thanks for taking the time to leave us a review, i am pleased you were happy overall with the service and products. I am sorry to hear there was an issue with the paint, if this hasn't been brought to our attention, pleas email us your order number and we can look into this further and get some goodies sent out to you. Kind regards, Claire-Customer Service Manager

Posted 3 weeks ago

“Fast delivery good competitive pricing”

Helpful Report

Posted 3 weeks ago

Hi Colin, thank you for taking the time to leave us a review, we are always happy to receive feedback to continuously improve our service. I am pleased you had a positive experience with us, if you need anything else please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Quick and Efficient Perfect fit a well built bucket”

Helpful Report

Posted 4 weeks ago

Hi James, thanks for taking the time to leave us a review, i am pleased the buckets fit well and you are happy with the quality of them and the service we provide. If you need anything else at all, please let me know. Kind regards, Claire - Customer Service Manager

Posted 4 weeks ago

“Good service”

Helpful Report

Posted 1 month ago

Hi Pete, thank you for taking the time to leave us a 5* review, i am pleased you were happy with the service provided. If you need anything else, please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 4 weeks ago

Rhinox Group Ltd is rated 4.8 based on 837 reviews