“Marcus came to take my gizzy away. He was so considerate and understanding. Explained exactly what happens which I liked. I was kept informed exactly what was going on by text.
I got a lovely tube with her ashes in along with a candle.
Even though it's a heartbreaking situation, I was so pleased how understanding Marcus was.
Would highly recommend to everyone.
Thank you so much. X”
“Very pleased with the man who came to collect our beloved dog he was very professional and lovely mannered but as for the phone staff I got the impression all there bothered about is getting the payment”
“Our cat, Nando died suddenly and Procare Pet Cremations dealt with what was a very emotional time for us, with empathy and care. The guy who initially picked Nando up was lovely, and treated Nando with so much love. We were informed all throughout the process and the lady who delivered his ashes to us was lovely as well. Thank you.”
“Excellent service at such a hard time. Marcus was thoughtful kind and sympathetic he went above and beyond and reassured me from start to finish. Lovely to think that Blue was in good hands and cared for after he left us thank you again .x”
“It was my first time dealing with a pet cremation service and I can’t thank this company enough for making such a difficult time that little bit easier. The compassion, care, dignity & respect shown towards both myself and my beautiful 19 year old cat Mia, by the procare representative was remarkable and appreciated. I was beyond heartbroken & seeing that I was so upset, he took the time to talk with me, reassure me and explain everything. I felt so much better knowing that I was handing her over to people who understood and would look after her. I was kept updated by email and text and the door to door aspect of it was a great personal touch. Thank you.”
“Friendly, caring staff. Very helpful. Very respectful with our beautiful boy. Good communication & delivery service. Thank you for taking care of Barney x. I would recommend your service.”
“We got in touch with Procare after we lost our lovely bulldog, Bronson. They were so thoughtful and caring when dealing with us and kept us updated throughout everything. Would definitely recommend their service to friends or family - thank you for looking after Bronson for us and bringing him home with such care 🩷”
“Losing my girl, was the most heartbreaking experience. Knowing that she was well cared for and getting regular updates about the process was comforting. Shes now at home where she belongs”
“Outstanding service! Sadly we've needed to use this service twice in a short time. However, I wouldn't consider using anyone else to take care of our pets when it's time to say goodbye.
Professional, empathetic, kind and friendly are just a few words I think of when using this service.
Thank you for caring for our pets with such love and dignity.”
“ProCare Pet Cremations handled everything perfectly from the start. The initial phone call was full of reassurance. As anyone would be, we were shocked and upset by the passing of our beloved family cat, Bobby. The man on the phone was very patient and reassuring, asking us all about him and redirecting our thoughts to happier memories of him when we were incredibly sad.
We were told when he would be collected and it was relayed to us with tracking updates. Lewis was fantastic. He handled Bobby with the utmost care and respect, with the same dignity you would expect when handling a person. He stayed with us for a good while, talking about Bobby’s life and our memories with him, going out of his way to make sure we felt safe leaving Bobby with him, and we did.
We were told he’d be cremated in 72 hours, to keep his dignity. We opted for an individual cremation and when the day came, we were given the option to provide memorial information and a picture, which was posted to ProCare’s website.
He was hand delivered to us just under two weeks after he was taken. The woman who delivered him was professional and polite, and we had full access to tracking information. When he arrived, he came in the urn we had chosen, placed delicately in crepe paper and packaged carefully. They also included a certificate and cremation number, and a candle that we could light for him.
The way that the company went the extra mile, with their patience, reassurance and thoughtful gestures, made all the difference in an otherwise impossible time. Should the need ever arise again, though we hope it never does, we will absolutely be using ProCare again and will be recommending them highly to anyone in the same situation.”
“Lovely service from start to after service.
I initially booked and arranged on line. They collected my dog in a sensitive way and kept me up to date with every step of the way.
When I received the ashes back, they were presented nicely and included a lovely candle and certificate.
I received a follow up call a week later to see how I was doing and if everything was okay. Would recommend their services.”
