“Very nice people to deal with when you suffer the loss of a loved pet, the lady who brought my beloved cats ashes to me was also very kind. The fact that you can pick when to have your pet picked and what time is helpful, and the choice of caskets is good. I’ve used their services twice now, but beware whatever you’ve wrapped around your pet goes with them.”
Hi Carole,
Thank you for taking the time to leave your feedback!
We're sorry to hear that you were not happy with what Winnie was returned to you in. After checking this further, we can see that you was asked at the point of booking if you'd like an urn or ashes casket, however, the free scatter box was chosen.
We did however return Winnie in a beautiful presentation bag accompanied by a candle. If you'd like to purchase an urn or ashes casket you can do so by calling 0330 124 0996.
Thank you for trusting Procare with Winnie, we're very grateful!
Yours Sincerely,
Customer Welfare Team
“Service was prompt and staff excellent.
My only reservation was that I ordered a fur trimming for my tricolour dog, and what came back was just black and white.”
Hello Helen,
Thank you for taking the time to leave your feedback, we're thrilled that you were happy with the service provided.
We're so sorry that we didn't manage to catch all of your pets colours. This has been fed back internally.
If we can be of further assistance please do contact us!
Yours sincerely,
Customer Welfare Team
“I was kept fully informed about the process every step of the way. The staff were very sensitive and understanding to my needs and I felt as though my baby was in good hands from start to finish.”
“Just wanted to say a massive thank you for looking after our baby girl lottie the people we spoke to was kind and helpful. She explained the process to us. The man who pick her up was also really kind and also explained the process to us. We knew before we went with procare that the wait time was 14 working days and was okay with that but the actual wait itself was extremely hard but as I said it was explained to us. Thank you again”
Hello Michelle,
Thank you for taking the time to leave your feedback, we're thrilled that you're happy with the service provided.
Currently, the average cost of a dog cremation in the UK is a whopping £380 excluding collection. We on the other hand charge £179 including collection during office hours, cremation and the return of the beloved dog's ashes.
We do however completely understand that the death of a pet can be unexpected and it can often be a challenge to find the funds.
Thank you again for sharing your feedback, it will be passed on to our client relations team.
Yours Sincerely,
