“The lady who took my initial call was caring , understanding and patient , I was a sobbing mess and she let me take my time to make the arrangements with her .
After being given enough time to say my goodbyes , the young man who came to collect Poppy was calming , gentle and totally respectful of her little body , she was treated with dignity .
I personally didn’t want ashes but I had asked for the option of fur clippings , these were delivered a couple of days later in a simple glass phial just the right size to hold in your hand for comfort . I was also given a candle which was a lovely touch .
I’ve been left feeling content that I did the very best for her in death as I did in life .
Thank you to all involved .”
“We lost our Winston so quickly and unexpectedly. He was a family treasure. He deserved better than the service we received from the Vets. We were so lost and couldn’t trust them to handle Winston any longer than needed.
We decided it was best to seek an alternative cremation service to what we were being offered by the vets. We are so pleased that we did.
From the very start of the process to receiving Winston back, the service has been faultless.
I spoke with Lewis who was very compassionate, understanding and extremely helpful, especially with liaising with us and the vets. (Which believe me was traumatic and cannot ever trust Vets Now or PDSA Bradford again)
Lewis explained everything in detail. He was able to tell us what date and gave us a precise time when Winston went for his private cremation.
We paid for some extras such as his Paw Print which came framed in Winston’s fur colour (We could have had any colour but chose Winston’s coat as the colour)
A clipping of his fur which came in a small glass bottle.
We had Winston’s ashes placed into a wooden tribute box with his picture.
All this came with the addition of a certificate of cremation and a beautiful scented candle. (See pictures provided)
We cannot thank you enough for the faultless service we received and although we hope not to be coming back in the near future, should we ever need you again, we will be in touch.
We highly recommend Procare Pet Cremations and will recommend to all family and friends.
Thank you ❤️🐾 x”
“Our lovely dog Emma unfortunately passed away peacefully at home. By chance I found Procare Pet Cremations online and contacted them to help us. The service provided was second to none, the collection of Emma and the return of her ashes was dealt with professionally and with respect. I would certainly recommend Procare Pet Cremations.”
“Excellent service throughout. The only small flaw was I wasn't notified when Logan was cremation took place as the website states I would be.
Thank you for the utmost care and respect you showed Logan throughout.
I thought the candle in the bag along with thee box with his ashes, was a beautiful gesture.
Thank you all from Marilyn, Colin and our other GSD Neo Roberts”
Hello Marilyn,
Thank you for trusting us with Logan, we're thrilled that you were happy with the service provided!
If you'd like to know when Logan was cremated, please contact our customer care team on 0330 124 0996 selecting option 2, and we'd be happy to provide you with this information :-).
Yours Sincerely,
Customer Welfare Team.
“The person who came to our home to collect our dog was very sensitive and compassionate. He handled our dog with the utmost care and respect. We are also very happy with the delivery of the ashes back to our home. Will definitely use this service again with our future animals ❤️”
“Excellent service provided by procare from start to finish. My little bun was taken within a day of contacting them, and returned within two weeks. I love the little candle that arrived with his ashes. Thank you so much”
“Handled with dignity and very fast reliable service. Very caring and lovely box and candle, thank you again, will definitely recommend and use again.
Rest in peace my little Apollo xxx 🩷”
“your staffs and company are also very professional, kindness and polite. May I have a little opinion which is if we can attend the cremation ceremony will be prefect. Because we want to accompany our pets for their last trip, thanks for your great help🙏🙇”
“Very professional and caring service. All staff treated me with sensitivity and caring. Nothing was too much trouble. Would recommend this service. Felt my pet was in safe hands at a time when I needed that. Many thanks”
“From start to finish this company was polite, professional and reliable. Your professionalism, sympathy and understanding Was outstanding during our sad loss of our beloved dog Alfie .. the keep sakes were very touching and I would highly recommend this company.. Thank you 🙏 5*”
“I can't thank your company enough from moment one of ringing up.We sadly lost our beautiful German Shepherd Luna aka Momma L at 12 and a half years.Lewis came and attended her for us and from the moment he walked in till the moment he left he was so compassionate,and calm with us all.He spoke of Luna so tendly.We got our beautiful Queen back today with her clippings of fur,a beautiful certificate and candle in the bag.I was in tears as the lady handed her too me.I can't recommend this company enough I really can't.Thankyou so so much.”
“Losing our family pet so suddenly and so close to Christmas has been really hard on our family. Harry is the pup from my childhood and losing him felt like I lost a little brother!
Pro care pet cremations have been a rock for our family through this - From the very first phone call to Harry’s ashes arriving today!
I would like to thank the driver who picked our dog up on the day he died. He made the experience feel very personal, he stayed to chat with my dad for a short while which helped him more than we could put into words. He was apparently very genuine and caring, and there wasn’t a second where it felt like this was “just work” to him.
The team are great, they keep you informed of everything going on throughout the process.
Harry’s ashes arrived today and everything is perfect, better than we could have imagined. Everything is beautifully presented and the fact it was hand delivered by yourselves also meant a lot, because we know Harry was treated well throughout the process.
Thank you all so much! Harry is back home with us now where he belongs, and I’m so happy that we went with Procare for this.”
“From the very first contact with Procare, to them bringing back our beloved Staffy Ruby,every step was most professionally done. The sympathetic chap who came to pick up Ruby, did so with dignity & utmost care, & explained what would happen on delivering Ruby back to base. I would most definitely recommend this company to anyone who finds themselves in the very distressing situation of the loss of a dear friend departed.”
“During a very sad time in our lives Procare Pet Cremations dealt with our enquiries with dignity, respect and professionalism. They kept us informed throughout the process from collecting our beloved pet right up to delivery to our front door. The only negative, and it is minor, was the length of time in receiving the ashes, and it is mentioned on their website, 14 - 21 working days but actually it was 13 days for us. I would highly recommend this service.”
“I found Pro Care extremely professional and helpful when I rang to book they said I was outside the area but then checked and agreed to collect Lola the next day. The service was excellent times punctual and she was returned to me in a lovely bag with a candle and certificate which I wasn’t expecting would definitely recommend”
“Both the phone staff and driver was kind and polite. Explaining the options and process and treating Noel with as much dignity as possible. I would use this service in the future.”
