“Fantastic service, totally professional and very respectful from the initial phone call to the return of our cat Venus's ashes. We were kept up to date of the whole process all the way through. Thank you so much”
“It's my Second time to have used procare. They have bin amazing each time. Made things so easy to sort with no stress or worrys. Really freindly people.also great prices. Can not fault them atall. Thank you so much”
“Came and collected my sisters dog quickly after booking, the driver treated her with kindness and respect on pickup. I received regular email updates throughout the process and customer service were polite and friendly when contacting them for any queries I had.”
“Excellent, caring service. Kept up to date throughout and when they brought my dog's ashes back home, it was lovely to find a beautiful candle enclosed. Can't recommend highly enough. Thank you so much”
“Procare went way beyond any expectations I had. Every aspect of their service was brilliant. Booking was easy, and the price was fair. Communication was superb and we were kept up to date throughout the process of pick up, cremation and return of ashes and pawprint picture (really good quality and l am so pleased we got one). Everything happened exactly when we were told they would and Procare took so much of the stress out of what was an intensely emotional time.”
“Really happy with the service that we received for our beloved pet that was a big part of our family it was easy to book a collection after he passed away at home unexpectedly they kept in touch every part of the service from collecting to bringing him back home highly recommended”
“Absolutely amazing daily emails Marcus who collected my Ernie showed so much compassion even when Ernie was ready to come home Marcus went above and beyond once again thank you once again”
“Our lovely dog Emma unfortunately passed away peacefully at home. By chance I found Procare Pet Cremations online and contacted them to help us. The service provided was second to none, the collection of Emma and the return of her ashes was dealt with professionally and with respect. I would certainly recommend Procare Pet Cremations.”
“Great service overall service. Only feedback is it was quite upsetting them placing our cat in a plastic bag in front of our daughter. We found this upsetting. Maybe they could bring a cardboard box? A plastic bag and zip tie was upsetting”
Dear Lorraine,
We truly appreciate your positive feedback and the 5-star review you've given us. It's reassuring to know that our services met your expectations and that you took the time to share your experience.
We understand that the sensitive nature of our services, especially involving a beloved pet, can elicit strong emotions. We value your input regarding the handling of your cat during the process. Our team uses specialised transport bags for deceased pets to ensure their safe and respectful transportation. These bags are designed to provide the necessary protection and dignity throughout the transportation journey.
While we are unable to use cardboard boxes due to their water-tight limitations, we are actively exploring alternatives that maintain the same level of care while addressing any concerns you've expressed. Your suggestion is important to us, and we're committed to finding ways to enhance the experience for our valued customers like you.
Thank you once again for your trust in us. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Customer Welfare Team.
“Absolutely brilliant service! At a time when you're heart broken it really made a difference using Procare. This service was amazing. From booking our Pearl's cremation to her being collected and returned to us, we were constantly updated.
She was well cared for by the lovely representative who came to collect her.
Thank you so much for your compassion, kindness and overall exemplary service at a very sad time for us.”
“Handled with dignity and very fast reliable service. Very caring and lovely box and candle, thank you again, will definitely recommend and use again.
Rest in peace my little Apollo xxx 🩷”
“Very disappointed no paw print no mug. The excuses was the RSPCA froze Thai ? Unfreeze him before cremation. So sad 😭 The RSPCA sent a beautiful sympathy card to all who loved Thai. He was well loved and we are all upset. We put our trust in you.”
Dear Carol,
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your experience with obtaining a paw print for Thai.
Regrettably, we encountered a challenging situation where Thai was frozen in an inaccessible position by the vet before our arrival. In such cases, it becomes impossible for us to take a paw print without compromising the dignity and respect we hold for every pet in our care. Our utmost priority is to ensure that each pet is treated with the utmost care and sensitivity throughout the process.
Please know that we did reach out to you prior to the cremation to inform you of this unforeseen development, and we promptly issued a refund for the affected services.
At Procare Pet Cremations, we take immense pride in the quality of service we provide and the trust our customers place in us during times of loss. We understand how difficult it can be to say goodbye to a beloved companion, and we always strive to go the extra mile to support our clients during these moments.
We sincerely value your feedback, and your satisfaction is of utmost importance to us. We kindly request that you reconsider your review, as we believe that the circumstances leading to the 1-star rating were beyond our control.
If there is anything more we can do to address your concerns or assist you during this difficult time, please do not hesitate to reach out to us directly. We are here to support you in any way we can.
Thank you once again for sharing your feedback, and we truly hope to have the opportunity to serve you and your beloved pets in the future.
With warm regards,
Customer Welfare Team.
