Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,643 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

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English

“I love all this stuff and would fill my wardrobe with every item if I could. Warm, washes well and fun.”

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Posted 4 years ago

“Very quick delivery, item is perfect. Overall a great experience. Thanks.”

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Posted 4 years ago

“Customer service personal and efficient Jacket and socks beautiful”

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Posted 4 years ago

“The service from Pachamama was very good, however when I received the jumper it smelt very strongly of chemical. I had to have it cleaned twice to remove the smell. I have written to the company but had no reply.”

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Posted 4 years ago

Hi Marion, Thanks for taking the time to write this review. We are sorry about the chemical smell. We aren't certain what has caused this but would like to assist you and resolve it somehow. If you haven't already, can you please email us at info@pachamamaknitwear.com? Regards, Pachamama Customer Services

Posted 4 years ago

“Very pleased with wrist warmers, well made, comfortable, and do the job, would recommend”

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Posted 4 years ago

“I bought some Pachamama gloves in a shop and had to just buy more for family and friends Beautifully perfect.”

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Posted 4 years ago

“Very warm”

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Posted 4 years ago

“Very happy with the service”

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Posted 4 years ago

“Really warm good quality products”

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Posted 4 years ago

“It would of had 5 stars but the mouse dropping which was included within the packaging lost a star”

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Posted 4 years ago

“Warm, cosy and in beautiful designs - absolutely perfect! Very prompt delivery.”

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Posted 4 years ago

“Good quality, excellent items, as usual.”

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Posted 4 years ago

“----------”

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Posted 4 years ago

“Pachamama is a small and personable company that provides hand made knitwear from Nepal... easy selection and ordering online, quick delivery and no nonsense returns (although you do have to pay return costs unfortunately)... been buying great jumpers from them for years, and would recommend to others without hesitation...”

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Posted 4 years ago

“Love all the jumpers”

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Posted 4 years ago

“Fast and efficient delivery.”

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Posted 4 years ago

“Disappointed! Looked to be very value for money, but on inspection after receiving product, discovered two large holes in the knit!! Does nobody quality check things??”

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Posted 4 years ago

Hi Sandra, thanks for taking the time to write a review. We are sorry that you feel this way. As you know, we have arranged a replacement for you and have refunded your return postage cost. We do quality check regularly, but you ordered an old design so things like this can happen on the odd occasion. We can only apologise. Hopefully you won't have the same issues with the replacement! Regards, Pachamama Customer Services

Posted 4 years ago

“Fantastic product.Warm,cosy and comfortable.”

Pachamama Ltd 5 star review on 30th October 2021

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Posted 4 years ago

“I discovered Pachamama 5 yrs ago at a Christmas Fair and have been a devoted fan since . Wonderful hand knits from Nepal at an amazing price”

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Posted 4 years ago

“Items arrived quickly, so very happy there. I'd prefer a bit less plastic packaging though.”

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Posted 4 years ago

Hi, thanks for your honest review. We are glad that you are happy with the delivery speed. We also take on board your comment about the plastic packaging. We always want to protect the items in transit, but we are making efforts to reduce the amount of plastic we use moving forward and your review is a timely reminder of the importance of this! Thanks again for your feedback and we hope to supply you again in future.

Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,643 reviews