Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,644 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

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English

“Love my new wristies… great colours .. really warm”

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Posted 4 years ago

“Item arrived much faster than expected.”

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Posted 4 years ago

“Great service and speedy delivery. I have a Pachamama collection now, coat, hoody, hand warmers and a hat ♥️”

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Posted 4 years ago

“Very quickly dispatched and delivered. My sister loved her birthday gift.”

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Posted 4 years ago

“Very good quality and prices. Excellent delivery time.”

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Posted 4 years ago

“Prompt delivery and good service”

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Posted 4 years ago

“High quality headbands, super quick delivery!”

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Posted 4 years ago

“I love this jumper so much but its so so itchy :( I have tried to soften it by handwashing in conditioner etc. but its still spiky/itchy. Any tips? Its so beautiful and I really want to wear it”

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Posted 4 years ago

Hi, thanks for your review - we appreciate you taking the time. It's pleasing to know that you love the jumper so much and we would also really want you to wear it more! Since you ordered one of our unlined (Daisy) sweaters, it is obviously more itchy than our lined ones, but they will become less itchy over time - we recommend that you hand wash it at least once more before wearing again if you are still concerned with it. It can also be machine washed at 30 degrees. The Daisy sweater is, by far, our best selling women's sweater, and has been in our range for over 20 years and barely changed in this time, so it's clearly working for most people! I am sure it will for you too if you give it time. Regards, Pachamama Customer Services

Posted 4 years ago

“Interesting and unusual selection of knitwear, knitted accessories, home wears and decorations in wool or felt. Handmade and fair trade with exciting designs and colour combinations.”

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Posted 4 years ago

“Great service. Extremely quick delivery. = one happy bunny.”

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Posted 4 years ago

“Amazing stuff ...so happy with my hot water bottle cover. Very cosy and makes me smile to look at. Socks are for a gift but look super warm”

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Posted 4 years ago

“Great company, really fast delivery, thanks so much”

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Posted 4 years ago

“I’m very pleased with my recent Pachamama purchase. It’s a beautifully made warm cardigan. Also a bargain price.”

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Posted 4 years ago

“great sofa socks especially as my misses suffers from cold tootsie she wore the last ones out.”

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Posted 4 years ago

“I have recently bought a sweater and a tank top from Pachamama. They are both beautiful garments but I had to return the sweater for a smaller size as it was huge. I am delighted with this knitwear which is very attractive and stands out from other brands. I would highly recommend this knitwear. Although it was easy to return I think an addressed label would have simplified the process.”

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Posted 4 years ago

“Bought the hand warmers in Scotland and ordered two beany’s on the internet. Send it to the Netherlands. Very happy with hand warmers and beany. Very warm and nice colors.”

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Posted 4 years ago

“Dear Pachamama, Thank you - I’m so pleased with both of my beautiful purchases and also your excellent and prompt service plus a speedy delivery too. Thank you for your help when I had to return one item, which was quickly replaced. Looking forward to wearing them this winter and will definitely keep an eye on your website. Kind regards Carol B”

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Posted 4 years ago

“Returned not as expected very heavy.”

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Posted 4 years ago

Hi Anne, we are sorry that you feel this way. You ordered some outerwear garments in the largest size, some of which we acknowledge are quite bulky and heavy (and advertised as so). We appreciate that they are not for everyone as a result, but we are always happy to receive returns in this situation. We have refunded your order and hope you would reconsider shopping with us in future - we have plenty of other lighter outwear garments and accessories that you might like.

Posted 4 years ago

“But lighter weight than some of your other jumpers, but lovely and warm and really nice bright colours.”

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Posted 4 years ago

“The most beutifully made knitwear in the world”

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Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,644 reviews