Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,642 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

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English

“Prompt delivery and good communication.”

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Posted 4 years ago

“Huge import taxes in EU country - over 30% of order value! No e-mail reply from pachamama for over a week.”

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Posted 4 years ago

Hi, thanks for taking the time to write a review - we are sorry to hear that you feel this way. Unfortunately we have no control over import taxes to EU countries, which have come about since Brexit - they are a customs fee. We wish there was more we could do as we realise the fees are high. However, the VAT costs (something you would have paid before Brexit) are taken off on our website, which offsets a large chunk of this cost.

Posted 4 years ago

“excellent value for money”

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Posted 4 years ago

“Easy to use website. Lots of great choice. Item arrived very quickly.”

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Posted 4 years ago

“Beautiful quality gloves which iam sure my nieces will be delighted with Arrived quickly and well packaged”

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Posted 4 years ago

“I love the children's fingerless mittens, they are just gorgeous. Such wonderful workmanship. The Manhatten Wrap I have bought has been put away for Christmas day but the quality looks fantastic. Thank you for taking such care in your products. Maggie”

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Posted 4 years ago

“All seems to be ok It is a gift so left intact.”

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Posted 4 years ago

“Easy to order and delivered promptly. Love the products on offer.”

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Posted 4 years ago

“Very nice hand-knitted socks. For most people, ideal for lounging around the house (sofa socks) I guess. For me, with my thick ankles, they’re perfect for outdoor walking, too! Regular elasticated socks grip my legs too tightly. These socks are much more comfortable.”

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Posted 4 years ago

“Great turnaround delivery time as always. Thank you”

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Posted 4 years ago

“Very quick delivery and a lovely array of Christmas gifts. My daughter and granddaughters will love them”

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Posted 4 years ago

“I always love everything I buy from this site. The quality of design and execution is always exceptional, and they always have lovely details that don't always jump out on the photographs, so come as a surprise. I love the ethos of the company, too. What's more dispatch and delivery is always swift. A great company that I'd recommend to anyone searching for quality wool goods.”

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Posted 4 years ago

“This is the second pair I have and the wristwarmers are so warm”

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Posted 4 years ago

“Disappointed: x3 the sunflower arrived packaged into an A5 envelope. They were misshapen, with the felt petals rolled/folded/scrumpled. The stems have survived the journey well, and have not been affected by being folded in half. Please review your packaging.”

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Posted 4 years ago

Hi, thanks for sending us this valuable feedback. We are sorry to hear about this and are now reviewing our packaging approach for these particular items.

Posted 4 years ago

“Gorgeous designs, beautifully knitted and the order arrived very promptly.”

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Posted 4 years ago

“Glad to have discovered this website! Really lovely felted Christmas decorations, cat and bear, beautifully made and full of character!!”

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Posted 4 years ago

“Well made goodsideal for Christmas presents.”

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Posted 4 years ago

“Beautiful knitwear and ornaments.”

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Posted 4 years ago

“Fantastic jumper - oatmeal meribel. Thrilled with the quality, fit, pattern, length and of course price. Very very good value. Have shopped here several times and this is one of the nicest jumpers. Delivery is also well priced and prompt”

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Posted 4 years ago

“I love all this stuff and would fill my wardrobe with every item if I could. Warm, washes well and fun.”

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Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,642 reviews