Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,644 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

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English

“I first spotted Pachamama in a shop in Scotland where I bought a couple of things, but was so impressed I went on line when I returned home. I have been delighted with my range of goods (womens' jumper, headband, gloves and household goods). All of good quality, with excellent service. I am so pleased I have found you!”

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Posted 4 years ago

Thanks for your kind review! This is a fantastic story, which we were delighted to read. We look forward to further custom from you in future.

Posted 4 years ago

“Efficient service, thank you.”

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Posted 4 years ago

“Beautiful quality sweater. I love the colour. Arrived quickly too.”

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Posted 4 years ago

“Lovely quality products, well made and unique. Quick delivery.”

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Posted 4 years ago

“Very pleased with customer service and speedy responses. Lovely range of clothes.”

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Posted 4 years ago

“The garments are very well made and attractive. The delivery was very prompt and its packaging was environmentally sustainable.”

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Posted 4 years ago

“Chunky warm snuggly knits. Just the thing for autumn evenings along the beach. Excellent prices and superb service too.”

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Posted 4 years ago

“My wife is delighted with her lined woollen jacket and hopefully it will keep her warm during the chilly Dartmoor winters! This is the second jacket she has owned and we are very impressed with the design and quality. Thank you very much to the knitting ladies of Nepal!”

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Posted 4 years ago

Thanks for your kind review, Paul! We are delighted to hear that your wife is so pleased with the jackets and we hope they continue to keep her warm this winter, and beyond!

Posted 4 years ago

“Several years ago I discovered Pachamama knitwear. I am so pleased with all the jackets, half zip sweater and smaller items that I have purchased, hence I am a returning customer. All items are well made and finished, amazingly warm and cosy and affordably priced. Also prompt deliveries. Thank you Pachamama team and well done to all those making the garments.”

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Posted 4 years ago

Thanks for your kind review, Gillian! We are delighted to hear such positive feedback and hope the woollies continue to keep you warm this winter, and beyond! :-)

Posted 4 years ago

“It was fast and well-packaged.”

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Posted 4 years ago

“Very cosy and comfortable. Great colour combinations.”

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Posted 4 years ago

“An excellent service.”

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Posted 4 years ago

“Really efficient delivery”

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Posted 4 years ago

“Very pleased, great all round service. Kept me well informed of my order”

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Posted 4 years ago

Hi Linda, thanks for your kind review! We are delighted to hear such positive feedback and look forward to more custom from you in future.

Posted 4 years ago

“Excellent service and really love these jumpers, cardigans, hats, legwarmers etc. They are proper woolly clothes that keep you warm and the patterns are delightful. Strongly recommend.”

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Posted 4 years ago

Thanks for your kind review - we are delighted that you feel this way, and look forward to future custom from you. Now that the weather is getting cooler, you may have more need for those jumpers, cardigans and hats! :-)

Posted 4 years ago

“If you peruse the website you will find colourful and stylish garments. The company has a great order and delivery service.”

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Posted 4 years ago

“Very happy with the purchase - as was the recipient (it was a gift to her.) BUT I did find your website hard to negotiate - and in fact the item I bought more or less "bought itself" as once I clicked to look at it more closely, it put itself in my "basket", rather than letting me look at other things first; so I'm glad it WAS appreciated by therecipient. Jackie Barron”

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Posted 4 years ago

Hi Jacqueline, thanks for your kind review. This is extremely useful feedback, which we will certainly take on board in an effort to enhance our website and the user experience for all our customers - we really appreciate your honesty!

Posted 4 years ago

“Great product range, love your jumpers in particular, but also bought homeware and keyrings for children. What's not to like about a company that promotes fair trade, the goods turn up in a timely fashion in recycled and recyclable packaging and everything is well made and looks great.”

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Posted 4 years ago

Hi Felicity, thanks for your kind review! We are delighted to hear that you are so pleased and are ordering across our range for both yourself and your children. We look forward to more custom from you in future.

Posted 4 years ago

“Love the Pachama range and Fairtrade ethos. Clear website, good reviews, easy ordering and good delivery.”

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Posted 4 years ago

Hi Clare, thanks for your kind review! This is music to our ears!

Posted 4 years ago

“I love Pachamama wool sweaters and jackets and now their tall socks! One pair matches my jacket but I couldn't find the sweater/jacket to match the other pair of socks. I'll keep looking! Your sweaters are beautiful and warm and very different!”

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Posted 4 years ago

Hi Mary, thanks for your kinds review! We are delighted to hear such positive feedback. Our range is constantly evolving and growing, so we may well have a matching sweater/jacket for you in the near future!

Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,644 reviews