Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,643 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

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English

“Lovely knitwear and the socks make wonderful Christmas presents.”

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Posted 4 years ago

“An excellent and reliable fair trade company to deal with. Professional in every way. Highly recommended for a trouble free, seamless shopping experience.”

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Posted 4 years ago

“Great product great service nice people to deal with”

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Posted 4 years ago

Hi Iain, thanks for your kind review! This is great to hear and we look forward to supplying you again in future.

Posted 4 years ago

“Very warm, colourful and well made garments.”

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Posted 4 years ago

“This is a lovely company to order from. They have really nice, high quality knitware. Their customer service is excellent and personal. I've ordered a number of products and all have arrived on time and been carefully packaged. I would highly recommend this company.”

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Posted 4 years ago

Hi Paula, thanks for your kind review! We are delighted to hear your positive feedback and look forward to sending out more orders to you in future.

Posted 4 years ago

“Easy to order, prompt delivery, excellent quality items. I love the fact that the items are Fair Trade and are supporting gifted craftspeople.”

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Posted 4 years ago

“Wow, I am over the moon with my jacket, it is so beautifully knitted and having the fleece lining not only adds more warmth but also is extremely comfortable with no irritation from the wool. The company is amazing, very quick delivery and very ethical. I would have no concerns about ordering another garment later and will definitely be telling my friends about them”

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Posted 4 years ago

Hi Chris, thanks for your kind review! This is also extremely useful feedback about the fleece lining. We really appreciate you taking the time to write this and for recommending your friends, and look forward to more custom from you in future.

Posted 4 years ago

“I absolutely love this website. Their products are very original and beautifully made. I love the use of fleece inside the hats for example. My go-to website for gorgeous gifts!”

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Posted 4 years ago

“Great company. good service and customer support. Thank you.”

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Posted 4 years ago

“The quality is unsurpassable. Beautiful woollen products. Can’t wait to place another order!”

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Posted 4 years ago

“Long term customer of Pachamama and the beautiful knitwear. Just received my new winter Nordic cardigan/jacket and beanie, absolutely fabulous xx”

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Posted 4 years ago

“Website does not incude measurements; a gift order enclosed a gift message with the invoice I will not be using this company again.”

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Posted 4 years ago

Hi Carole, we are very sorry to hear that your experience with us was negative. You ordered outerwear and due to the nature of our outerwear being hand knit, we unfortunately cannot provide specific measurements as each garment may vary in size. We do encourage our customers to provide their own measurements upon checkout so that we can find the best fit for you. We understand that your order was a gift, however you are based in Italy, and we are legally required to attach a copy of the invoice (for customs purposes) for any international orders. We always strive to improve our customer experience and so we truly appreciate your feedback. Thank you for choosing us.

Posted 4 years ago

“Excellent customer service in helping me find a size that would fit me. The bodywarmer is beautifully-made and really cosy. I've had a hoodie, wristwarmers and a bodywarmer in the past. They were all great; long-lasting and continued to look good even with lots of wear. Highly recommended company and knitwear. I'm extremely tempted by a tea cosy!”

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Posted 4 years ago

“Absolutely brilliant service couldn't ask for better. The hat that I ordered was a brilliant fit . Brought for Christmas present hopefully they will.like it. Order again soon.”

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Posted 4 years ago

“Order processed quickly and efficiently.”

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Posted 4 years ago

“Love the jacket bought one many many years ago and only now had to stop wearing it . I am sure this will last as well will definitely buy a sweater soon”

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Posted 4 years ago

“Good quality product quick and easy ordering. Would use again.”

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Posted 4 years ago

“Brilliant products that are fairly traded. A perfect combination.”

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Posted 4 years ago

“Excellent product - well made, looks great, extremely warm and comfortable”

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Posted 4 years ago

“I first spotted Pachamama in a shop in Scotland where I bought a couple of things, but was so impressed I went on line when I returned home. I have been delighted with my range of goods (womens' jumper, headband, gloves and household goods). All of good quality, with excellent service. I am so pleased I have found you!”

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Posted 4 years ago

Thanks for your kind review! This is a fantastic story, which we were delighted to read. We look forward to further custom from you in future.

Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,643 reviews