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Mountain Dog Reviews

4.9 Rating 6,211 Reviews
99 %
of reviewers recommend Mountain Dog
4.9
Based on 6,211 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Mountain Dog Reviews

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Bought from Mountain Dog several times at ease, would recommend, quality products
Helpful Report
Posted 7 months ago
Thank you so much Wendy!
Posted 7 months ago
Shopping process was easy, delivery was fast and I was well informed of when my order was coming. Highly recommend!
Mountain Dog 5 star review on 20th November 2024
Helpful Report
Posted 7 months ago
Wonderful! Thank you for your review and for your amazing photo too!
Posted 7 months ago
Item arrived very quickly, in sensible amount of packaging and all as described - very happy!
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Posted 7 months ago
Wonderful Anna! Thank you!
Posted 7 months ago
Really great dog coats. Customer service was also good. Had to send one coat back and reorder a smaller size and the team were very helpful. Would buy again.
Helpful Report
Posted 7 months ago
Its always lovely to hear our hard working customer service team could help. Thank you so much!
Posted 7 months ago
Excellent service! Website easy to use, with a good range of products. Ordering is simple, but their returns process is even easier, which is so reassuring, especially with sizing on some of the more expensive products.
Helpful Report
Posted 7 months ago
Thank you so much Caroline! Your lovely words are a pleasure to pass on to our team!
Posted 7 months ago
Great customer service and quick delivery! I highly recommend Mountain Dog 🐶
Helpful Report
Posted 7 months ago
Thank you so much Sam!
Posted 7 months ago
🐾I recently bought the 5m DNA grip line with handle and am so pleased with the quality of this product .Its been a game changer in walking my spaniel who is on currently restricted exercise .. allowing him to sniff and explore safely. Excellent 5 star service from ordering to delivery . We will be back 🐾
Mountain Dog 5 star review on 18th November 2024
Helpful Report
Posted 7 months ago
Lovely to hear, and such a lovely photo too Lisa! Thank you so much for sharing!
Posted 7 months ago
Arrived promptly, great quality.
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Posted 7 months ago
Thank you so much Paula!
Posted 7 months ago
Great products and fantastic customer service. Would definitely recommend and use again.
Helpful Report
Posted 7 months ago
Always wonderful to hear Steven! Thank you so much, we look forward to seeing you again online!
Posted 7 months ago
Excellent service item arrived very quickly and well packaged
Helpful Report
Posted 7 months ago
Excellent! Thank you so much for your kind review!
Posted 7 months ago
Quality product, delivered quickly. All good.
Helpful Report
Posted 7 months ago
Wonderful! Thank you Robin!
Posted 7 months ago
Speedy service and quality products. Very pleased with my purchase and would definitely buy from Mountin Dog again.
Helpful Report
Posted 7 months ago
Lovely to hear you're so pleased Julie! Thank you so much!
Posted 7 months ago
Purchased the Hayton warm raincoat for Gus our 8 yr old Springer Spaniel. Great coat kept him warm and dry on our walk in the Goyt Valley.
Mountain Dog 5 star review on 11th November 2024
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Posted 7 months ago
Thank you so much Sally and thank you for sharing your lovely photo of Gus!
Posted 7 months ago
Fantastic fleece coat. Really well made, quality product.
Helpful Report
Posted 8 months ago
So lovely to hear. Thank you so much for your review Iain!
Posted 7 months ago
Excellent service from Mountain Dog, very prompt delivery. A real pleasure to deal with your company. Thank you
Helpful Report
Posted 8 months ago
Thank you so much for your lovely review Carol, its a real pleasure to pass your words onto our hard working team!
Posted 7 months ago
Great harness, loved the new colour. This is my 3rd purchase.
Helpful Report
Posted 8 months ago
Wonderful Jane! Thank you for supporting our small business!
Posted 7 months ago
Great service and a great choice of products
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Posted 8 months ago
Thank you so much John!
Posted 7 months ago
You did good!! When a dog’s favourite frisbee gets eaten by another dog, he needs the replacement the next day!! ( or everyone suffers!!) a walk without an orange and blue grid is not a walk if your name is Rupert!!
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Posted 8 months ago
Wonderful! Thank so much for your lovely review, we love Rupert!
Posted 7 months ago
Well I ordered wrong size. Sent back and resent within 3 days. Well done as that part of the order was only £23. Well done
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Posted 8 months ago
Wonderful! Thank you so much for your review!
Posted 7 months ago
Great service, accidentally ordered wrong size running harness, no quibble return and quick exchange for larger size.
Helpful Report
Posted 8 months ago
Wonderful to hear everything worked so well for you Rachel. Thank you so much for your review!
Posted 7 months ago
Mountain Dog is rated 4.9 based on 6,211 reviews