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Mountain Dog Reviews

4.9 Rating 6,518 Reviews
99 %
of reviewers recommend Mountain Dog
4.9
Based on 6,518 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Mountain Dog Reviews

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Anonymous
Anonymous  // 01/01/2019
Speedy service
Helpful Report
Posted 4 years ago
Great selection of stuff, arrived in good time. All the prices seem reasonable.
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Posted 4 years ago
The ruffwear harness is slick, lightweight and looks very good! There was some confusion about the size and fitting first time round but Mountain Dog were quick to sort the issue and get another one sent out asap. 5 out of 5!!
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Posted 4 years ago
Fantastic customer service. I ordered incorrectly and it was rectified immediately with no hassle. Absolutely love the harness, so well made and very high quality. Thank you
Mountain Dog 5 star review on 20th August 2021
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Posted 4 years ago
Ordered my Ruffwear harness at a good price and it arrived very promptly - can’t get better than that!
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Posted 4 years ago
My old boy Bernie has got a big fat mass on his chest and it has been always an issue when it comes to choosing a harness. This well cushioned harness seems to be working really well. It has been about 2 weeks so it’s a bit too early to say much but I really think he is very happy to ware it. So yes, I am happy too!
Helpful Report
Posted 4 years ago
Over to humum – the harness was purchased from http://www.mountaindog.uk and because Ralph was between 2 sizes I purchased both which meant free delivery 🥳 (anything over £39 free uk delivery) the delivery was by Royal Mail and it arrived in 3 working days. They were packaged well and fit through the letterbox with ease, in fact Ralph took them straight from the postman’s hand 😬 I’d checked out the returns policy before purchasing and the fitting guide on their website, both were clear and easy to follow which is one of the reasons I chose to buy through this website. I have since requested a return and packaged up ready to post back. This was all done online and I used the Royal Mail returns label which was so easy to use. The website states that I will be emailed when they have received the return and from this date the refund will take 2 working days but may take 5-7 days to show on my statement. https://ralphsantics.wordpress.com/reviews/ruffwear-hi-light-harness/
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Posted 4 years ago
Quick delivery, quality product.
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Posted 4 years ago
Great quality product, not the cheapest but certainly good value for money.
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Posted 4 years ago
Lots of useful information available about product, easy to return as bought two size of harness and quick to give refund, the harness I kept seems great so far,
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Posted 4 years ago
Speedy delivery, good communication.
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Posted 4 years ago
We used Mountain Dog, as we have used them before and the service, delivery are fabulous. Quality of goods available are always fabulous. So would highly recommend them
Mountain Dog 5 star review on 19th August 2021
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Posted 4 years ago
Very good quality item, it was too small but going to send back for bigger size as liked coat.
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Posted 4 years ago
The wrong lead arrived but the follow up customer service was first class hence 5* review. Correct l lead arrived promptly together with a complementary bag of dog treats. Would recommend this company..
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Posted 4 years ago
Very easy online order, good choice and was pleased with the speedy delivery.
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Posted 4 years ago
Great products, great service. Thank you Mountain Dog
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Posted 4 years ago
Service was excellent and they were the cheapest as well.
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Posted 4 years ago
Fantastically easy to order.
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Posted 4 years ago
Excellent service. The harness I initially ordered was a little small on my dog, so I sent back and got a replacement very fast. I also had the option to use a free return via Royal Mail. Flawless customer experience.
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Posted 4 years ago
Fin hasn’t had chance to wear his buoyancy jacket yet but the fit is great. More than anything the service from mountain dog was superb - I had a problem with a promotional code which they sorted for me straight away 🐕
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Posted 4 years ago
Mountain Dog is rated 4.9 based on 6,518 reviews