Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advised to purchase a harness with a handle by my dog's physiotherapist. THis fits the bill perfectly. It arrived very promptly so five star service!”

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Posted 1 year ago

So pleased to hear Olwen! Thank you so much for review and for choosing Mountain Dog

Posted 1 year ago

“The harness I ordered came so quickly! It also fits my dog like a glove, love it!!”

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Posted 1 year ago

Wonderful! We're so pleased your order arrived so quickly and that the Front Range harness fits your dog so well! Thank you so much for your kind review

Posted 1 year ago

“Delighted to be able to buy Ruffwear harness and collar at a discounted price! Very quick delivery despite picking the slowest/cheapest option.”

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Posted 1 year ago

So lovely to hear Audrey! Thank you so much for your kind words and fro choosing Mountain Dog

Posted 1 year ago

“Really pleased with the harness, and quick delivery - thank you”

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Posted 1 year ago

Wonderful to hear you're so pleased with our service and the Walk Air harness Helen. Thank you so much for your review and for choosing Mountain Dog

Posted 1 year ago

“Great fast service and competitive prices will definitely purchase in future”

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Posted 1 year ago

Lovely to hear you're so pleased with your experience Paul. Thank you so much for your kind words and for choosing Mountain Dog!

Posted 1 year ago

“Very happy with the service and 5m long lead ,”

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Posted 1 year ago

Wonderful! Thank you so much for your kind words!

Posted 1 year ago

“Fast delivery as always (even to our address in the Scottish Highlands!)”

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Posted 1 year ago

Always lovely to hear Kelly! Thank you so much for your review and for supporting Mountain Dog!

Posted 1 year ago

“Very pleased with mountain dog. From the ease of ordering to the communication about delivery, they kept me informed. Delivery was quick. The harness is good quality and it was a good price. Thank you.”

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Posted 1 year ago

So wonderful to hear you're so pleased with your order G! Thank you so much for your kind words and for choosing Mountain Dog!

Posted 1 year ago

“Brilliant service. Ordered wrong size but returns process was easy and replacement smaller size arrived very quickly. Excellent service”

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Posted 1 year ago

Great to hear our returns worked so well for you Karen. Thank you so much for your review and for choosing Mountain Dog!

Posted 1 year ago

“Great quality and fast delivery I would buy again”

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Posted 1 year ago

Wonderful Jackie! Thank you so much, we look forward to seeing you again online soon!

Posted 1 year ago

“Now our go to for our pup. Rapid delivery, great selection. Ruffwear harness is fantastic quality, with long lead worked great whilst training re-call. Thanks again.”

Mountain Dog 5 star review on 30th April 2024

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Posted 1 year ago

So lovely to hear Jordan! Thank you so much fro your kind review and for sharing your lovely photo! We look forward to seeing you again online soon.

Posted 1 year ago

“Good clear website, good communications, prompt delivery. A pleasure to do business.”

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Posted 1 year ago

Wonderful! The pleasure is all ours, thank you so much for your kind words and for choosing Mountain Dog

Posted 1 year ago

“I bought a non-stop CaniX set up, the price was cheaper than anywhere else, including non-stop's own shop. Delivery was fast and efficient. I use Mountain Dog whenever I buy high value dog wear because of their great customer service and competitive prices”

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Posted 1 year ago

That's so wonderful to hear Luke! It's a pleasure to pass your kind words onto our hard working team. Thank you so much for your review and for supporting our small business

Posted 1 year ago

“Very disppointing customer experience with this company. I ordered a new type of dog harness, but from a brand we already use. I re-measured to make sure the fitting was correct before ordering, as this was an expensive and specialist harness. On first fit it seemed fine. We removed tags, but immediately when walking for the first time, our dog experienced significant discomfort due to the design of this particular product. I contacted customer service to request a refund, partial refund or credit note, as the item was still in perfect condition, the discomfort being a few minutes into a road walk and harness removed immediately. Any return was refused and I was advised that, with that particular harness, I should have ordered a size down than usual, though this is not detailed on the website and the measurements I took matched the size guide on the website. All in all a very disappointing purchase experience, and an expensive mistake buying from them!”

Helpful Report

Posted 1 year ago

As a small business we always want to do the best by our customers and we are so sorry to hear you feel this wasn't the case for you. On review we can see you engaged our CS team who quickly responded, but due to you advising the worn condition of the item, we asked you to refer to our return policy to verify it met the criteria - Our team didn't reject this but just want to ensure the condition on return would be acceptable and within policy. Be assured if an item is pristine and in as new re-saleable condition a return would have been sanctioned without question. Regards the sizing comments the guides from Ruffwear have always proven very reliable on this longstanding product but we always advise a try on at home before taking it out into the wild as you can never confirm fit until the dog meets the harness.

Posted 1 year ago

“Service was good with clear tracking through Shop app. Training lead is well made”

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Posted 1 year ago

Thank you so much Roger! Wonderful to hear

Posted 1 year ago

“Brilliant! Speedy delivery great service”

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Posted 1 year ago

Brilliant to hear! Thank you so much for your lovely words and for choosing Mountain Dog!

Posted 1 year ago

“Easy to order and fast delivery so I highly recommend Mountain Dog.”

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Posted 1 year ago

Thank you so much for your lovely review Nicola! We look forward to seeing you again online soon.

Posted 1 year ago

“Very prompt service and the product (ruffwear harness) was delivered as promised - good price too.”

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Posted 1 year ago

That's wonderful to hear Stephen! Thank you so much for your review and for choosing Mountain Dog!

Posted 1 year ago

“I ordered the Ruffwear Hi & Light harness for my 7 month old Parson Russell Terrier which was a great price from Mountain Dog. As she’s a small dog I was concerned about sizing but didn’t need to be as the sizing guide was spot on (she’s XXS).The ordering process was very straight forward and followed up by an email with what would happen next etc. It was despatched and I received it when expected. A very good service and will use again.”

Mountain Dog 5 star review on 24th April 2024

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Posted 1 year ago

So pleased everything worked so well for you and the Hi & Light suits your Parson Russell Terrier so well too! Thank you so much for your review and for choosing Mountain Dog

Posted 1 year ago

“Excellent service, very fast delivery, the Rukka - Hase Rain Lightweight Jacket size 40 fits our cockerpoo perfectly. Been out it the rain already and it's kept her dry. Well made coat”

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Posted 1 year ago

That's excellent to hear Alan! Thank you so much for your kind words!

Posted 1 year ago

Mountain Dog is rated 4.9 based on 6,498 reviews