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J Parkers Reviews

4.4 Rating 20,125 Reviews
85 %
of reviewers recommend J Parkers
Company Reviews Metrics Info
4.4
Based on 20,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read J Parkers Reviews

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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Anonymous
Verified Reviewer
“Partly my fault - as I had not realised delivery was 28 days I felt the I got when trying to call 0161 848 1100 (c:11:10 on 03/11) was genuinely shocking. I got as far as saying my name and the first 2 digits of the order number and was interupted by the agent shouting at me to say I was dialing the wrong number. I explained that I was dialling the number on the website - only to be interupted to be told that i had dialled the wrong number, and I had already been told this. Apparently the order I had placed counts as a wholesale order and I needed to call 0161 848 1124 I reied asking the agent how I was expected to know this, but she had hung up. I spoke to Janine on 0161 841124, to be fair she was great - but after previous experience I felt compelled to cancel the order. I tried to contact via WhatsApp as suggest on website - but took 30 mins for a response, by which time I had already given up and phoned - as the message was showing unread after 20 mins. I tried to self service via the website - which I had registered for. This morning I did a password reset and was then able to login using the new password. On returning later today I cannot login. I have tried further password resets, but they are not triggering the necessary emails from J Parkers . I raised this issue via Whatsapp - but as of writing this is remains unresolved. Overall - not a satisfactory experience. I will not be using J Parkers again DH”
Helpful Report
Hi DH Thank you for your review and I am really sorry to learn of your poor experience with a member of our customer service team, it really is not what I would expect when calling. I have referred your comments back to the Retail Team Manager so that we can offer further training to the advisor concerned. I would love to be able to help restore your faith in us if you would like to reach out to me at review@jparkers.co.uk I can assure you that I will be able to resolve these issues for you. Kind regards, Trish
Wendy B
Verified Buyer
“I ordered 30 primulas and I will be fortunate if 12 survive they were in such a poor condition. They are in the greenhouse at the moment. Also the three salvias were squashed underneath the primulas”
Helpful Report
Hi Wendy Thank you for your review and I'm really sorry to learn of your disappointment with your order. I trust that you have contacted our customer service team to let them know of your disappointment so that they can resolve this issue for you, if not then please don't hesitate to do so they can be reached at sales@jparkers.co.uk. Kind regards, Trish
Mr Anthony G
Verified Buyer
“Some of the bulbs this year was really poor had to throw away, may not order next year upset with quality of bulbs (not as usual perfect quality)”
Helpful Report
Hi Anthony Thank you for your review and I am sorry to learn of your disappointment. I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish
Bill R
Verified Buyer
“While the quality of the items ordered and so far received are of good quality the delivery time is far too long. I am still waiting for the remainder of my order.”
Helpful Report
Hi Bill Thank you for your review. There have been many delays in Holland with the lifting of bulbs and plants, this in turn has had a knock on effect. Please accept our sincere apologies and I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish
Alan W
Verified Buyer
“Very small bulbs and some 6 of those were rotten.”
Helpful Report
Hi Alan Thank you for your review and I am sorry to learn of your disappointment. I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish
Anonymous
Verified Reviewer
“I have ordered several times from Parkers. The bulbs are always late and I have had to chase. This year I got my orders in early to try and combat this (August and then September). I was told 28 days max for delivery but had to chase the August delivery after 6 weeks and have just chased the second delivery after more than a month of waiting with no contact. Products are okay, not great and I'm just fed up with the appalling customer service and receiving stale old bulbs that have started to sprout and sometimes mouldy.”
Helpful Report
Hi Anonymous. Thank you for your review and please accept our sincere apologies for the poor experience on this occasion. Due to weather conditions in Holland bulbs have been very late being lifted and dried which has had a knock on effect throughout the whole industry as this has resulted in later than usual deliveries so this does unfortunately knock on to our customers. I note your comments regarding the quality of the bulbs which are supplied fresh to us each season and I am sure our customer service team will resolve the issue for you. If you haven't already done so please don't hesitate to contact them Kind regards, Trish
Anonymous
Unverified Reviewer
“Mid-September I ordered and paid for 3x9cm potted plants (available from end of September) - still not arrived and I'm not happy, 3 x bare roots (not available until after November) - no problem, and a packet of seeds - received, fine. Very poor communication, no information until I texted, then called and found out that the potted plants are still with the grower and no idea of when Parker's will have them in. Not a very polite gentleman on the phone and when I called again to ask about of the postage I am told the refund will not include the postage of £4.99 even though I have only received a packet of seeds (normal postage for seeds only is £2.49). Not impressed. I hope they will make a better job of arranging the refund. I will not be ordering from Parker's again.”
Helpful Report
Hi Annymous Thank you for your review. I am sorry for your poor shopping experience with us on this occasion. As no order details have been included in your review I am unable to comment on your order but I can advise that we send orders out in date rotation so earlier orders with the same delivery information as From end of September will receive their orders first as all our customers are important to us. Because of the nature of these products and other factors we cannot be date specific for deliveries but we do receive plants and bulbs from the growers on an almost daily basis. If you would like to contact me at review@jparkers.co.uk with your order details I can check your refund and also listen back to the call with our customer service advisor and offer further training. Kind regards, Trish
Elisa J
Verified Buyer
“About 3 of the plants I received are tiny and look pretty dead. Jane Livesey”
Helpful Report
Hi Jane Thank you for your review. If they are perennials then they will be starting to die back now ready for the winter months. Please don't hesitate to contact our customer service team at sales@jparkers.co.uk for any help and advice. Kind regards, Trish
Carole T
Verified Buyer
“Bought 33 plants and only got 8 out of them, as the rest were dead. Your pickers should pay more attention, to what they are packing.”
Helpful Report
Hi Carole Thank you for your review I am really sorry to learn of your disappointment with your order of 33 plants. We're really sad when we hear that plants which have left us healthy and happy don't arrive in the same condition with our customers. I trust that you have contacted our customer service team to let them know, if not then please don't hesitate to do so as they would love to resolve this issue for you. They can be reached many different ways, all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish
ROGER P
Verified Buyer
“MANY PLANTS BROKEN WHERE THEY HAD BEEN FOLDED TO FIT THEM INTO BOX . CAN ONLY SAY I WAS DISAPOINTED.”
Helpful Report
Hi Roger Thank you for your review and I am sorry to learn of your disappointment with your order. Clearly there has been an issue of poor packaging and I trust that you have contacted our customers service team to let them know, if not then please don't hesitate to do so, they can be reached at sales@jparkers.co.uk. Kind regards, Trish
Anonymous
Verified Buyer
“Several plants very poor and did not revive with careful watering.”
Helpful Report
Hi Anonymous Thank you for your review and I am sorry to learn of your disappointment with your order. I trust that you have contacted our customer service team to let them know what has happened, if not then please don't hesitate to do so, they can be reached in many different ways all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish
Tracie M
Verified Buyer
“I am sorry to give this review. Tiny viola plugs were droopy but alive when unpacked. I immediately opened them, a drop of water and put in my greenhouse ready to pot on. 2 days later, they have shrivelled up and dued”
Helpful Report
Hi Tracie. Thank you for your review and I am sorry to see the condition of your plants on receipt. It is really upsetting for us when we see plants that have left us happy and healthy arrive in this condition. There has clearly been a problem between leaving us and arriving with you. I trust that you have contacted our customer service team to let them know what's happened, if not then please don't hesitate to do so. The best ways to contact them can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish
Martin A
Verified Buyer
“poor courier service”
Helpful Report
Hi Martin Thank you for your review regarding the courier service, I have passed your feedback to the relevant team. Kind regards, Trish
John M
Verified Buyer
“Flowers took a long time to arrive, 40% were dead, and they still are two weeks later, even after close attention from me.”
Helpful Report
Hi John Thank you for your review and I am sorry to learn of your disappointment. If you haven't done so already please don't hesitate to contact our customer service team for help and advice. They can be reached in many ways, all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish
JAN M
Verified Buyer
“i am still waiting for response to dead wallflower plugs either a refund or a new supply”
Helpful Report
Hi Jan Thank you for your review. We are at the busiest part of the season so it is taking us a little longer than we would like but if you would like to forward your email to me at review@jparkers.co.uk I can check to see if your original email has been allocated to a member of the team. Kind regards, Trish
Anonymous
Unverified Reviewer
“still waiting for plants that should have been delivered weeks ago. plants do not always arrive in good condition. plants are cheaper than local nurseries”
Helpful Report
Hi Anoymous Thank you for your review and I am sorry to learn that you have not yet received your plants. There have been some short delays but most orders are now going out fairly quickly. Please don't hesitate to contact us if any of our products arrive in poor condition so that we can offer help and advice. Kind regards, Trish
Roy S
Verified Buyer
“Order was delivered, but as I was not at home the package was placed in a recycle bin, which was then collected by the local council team. Not Parker's fault, just one of those things that can happen.”
Helpful Report
Hi Roy Thank you for your review and I am sorry to learn of your disappointment. I note on your order that you had requested recycle bins or neighbour, however I will pass your concerns to the delivery company. Kind regards, Trish
Anonymous
Verified Buyer
“Order delivered in multiple parts with some plugs much smaller than expected and lead times on website not reflected in when deliver occurs”
Helpful Report
Hi Anonymous Thank you for your review and feedback. Kind regards, Trish
Peter B
Verified Buyer
“Having purchased from you last year and had some problems with damage to the plants, I decided to give you another try. Unfortunately this year the primroses arrived quite wet and since transplanting have in fact rotted off despite no additional watering. Disappointing as have now lost 15 of them.”
Helpful Report
Hi Peter Thank you for your review and I am sorry to learn that the primroses have rotted off. If you haven't done so already please don't hesitate to contact our customer service team for help and advice. Kind regards, Trish
VIVIAN B
Verified Buyer
“Only 3 flowers came up out of 12 corms”
Helpful Report
J Parkers is rated 4.4 based on 20,125 reviews
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